My husband and I were excited to stay at The Riverhouse in Bend this past week. The photos on the travel website were amazing, featuring rooms with views of the Deschutes River, luxurious beds, updated decor, and a beautiful grounds....When we arrived, we wondered what hotel they were taking pictures of for the travel website, because it wasn't the one... more

Very nice hotel on the river. Great staff. Free internet in lobby. Room was spacious, clean and quiet. The free buffet breakfast was excellent. more

We are Bend locals and were having a little get away from our kids for the 1st time. We live near The River House and know the location is great. We assumed the resort would be same, not so. Our over priced, non-smoking room smelled like someone had smoke about a carton of cigarettes w/o opening the windows. There is... more

We wanted to get away to Bend for a night and needed a relaxing place with nice grounds and pool so chose this place based on the end of August special that was advertised ($99). We knew the room wouldn't be a river view room but couldn't quite remember what the non-river view rooms were like even though we knew... more

Stayed here on one night on business. Was immediately struck by the indifferent attitude of the staff. I told the check-in clerk that the hotel's given address -- entered by me on Google Maps -- had resulted in wildly inaccurate directions (that had led me all over town and deposited me in a vacant lot), and was likely misleading other... more

We stayed here for 7 nights to attend a family wedding. I was told that the "Family Kitchen Suite" had a full kitchen. It did not. the Refrigerator was a very small unit like you would see in a non kitchen unit that would not hold enough food for one day let alone a week. should be called a kitchenette... more

After reading one of the bad reviews on this site, I was hesitant about staying here. However, we really enjoyed it. The room was nice and spacious, with a hot tub that we took advantage of during our stay. Nice furnishings, free internet and a partial view of the river. The hotel has a great breakfast buffet with a generous... more

My husband and I stayed here once several years ago and had an OK experience. We made a new reservation through AAA to stay here before traveling to John Day and Fossil Beds. We had to cancel because family came to visit. I called to cancel the reservation on a Saturday, two days before we were to arrive. They told... more

As a business traveler who has been to over 14 countries and frequently travels throughout the US. I have never, in my life stayed at a hotel that first and foremost had the worst customer service, and second and even worse management who did nothing to ensure that as a customer my needs were met. The room was dirty, the... more