Lipstick on a Pig. Or Faux-nice. Looks pretty but no quality. A hard king bed and the cheapest and most uncomfortable sleeper sofa ever - the hotel had rooms w 2 queens avail and offered to let me me change rooms - for $50 more. And Aunt Bea in the breakfast area hovers over you like a buzzard to make... More

There is nothing wrong with this hotel but other BW s we have stayed in have wonderful bedding and fairly good breakfasts and we were disappointed. It is handy to the Casino with a great shuttle service. Neat, clean, tidy.

First of all I want to say the front desk ladies were wonderful and were very helpful. So, when I called for reservation 10 days or so before arrival, I was told the rate was 179.00, which I found shockingly high. I expressed this to the gal she said they raise the rates when there is a concert! Are you... More

I made reservations to stay at this hotel because I had plans to go to a concert at the WinStar casino and didn't want to drive back to DFW late after the concert. The concert has been cancelled a week before the concert date because the performer has a growth on his vocal cords and needs surgery. I have already... More

We attended the Air Supply concert and didn't want to pay $200 for the Winstar Casino. The Best Western was a great alternative at $107. It was very, very clean and comfortable. The only draw back was the walls are thin and we could hear people coming back to the hotel at 3am. Fortunately, it didn't last long and we... More

Same problem as others. I was charged $156 for a room I will never step foot in. I was going to take my son to a concert at the casino. We found out the concert was 18 and up so I called to cancel the room (my son is 13). I gave them 5 days notice. They said I couldn't... More

This was a great and less expensive alternative than staying at the Winstar Casino. Went to see a Boxing match with family to the casino and stayed at the Best Western. Great service at the breakfast in the morning. We actually had a lovely lady coordinating the waffle iron and ensuring the breakfast bar was refilled. Rooms were nice and... More

After reading all the negative reviews I was more than annoyed to find out that my boyfriend had booked us a room at the hotel on Friday night following the Celtic Thunder concert at WinStar. But, I will have to eat my words. We had absolutely no problem checking in and our room was ready by 4 on Friday afternoon.... More

This hotel does not care about you. They just want your money. I travel a lot for business and have always been happy with the hotels that I stay at, or don't. Sometimes, I have to cancel with very short notice. Most hotels have a 24, 48 or whatever hour policy on cancellations. I understand this, but sometimes circumstances make... More