Check in extremely quick and friendly! Very close to Braums, other restaurants and Walmart

We check into this hotel May 7, 2012, after hotwiring to get the best rate. After the receptionist figured out we had used hotwire, she was extremely rude, short and rather sarcastic. Other than this, the hotel was very clean, great hot breakfast and courteous morning manager. Not sure what the problem was with the nighttime receptionist...it is not any... More

I have almost no complaints about this particular hotel. Everyone on staff was pleasant (Francie was especially nice and helpful in many ways), the hot tub was the perfect temperature and always available, the location is super easy, and the room/bed was very nice and comfortable (frig and micro came in very handy). My bigger negative is about hotels in... More

I cannot say enough about our positive experiences at HIE in general and the Pauls Valley location specifically. My husband and I stayed at the HIE on our way to and from St. Louis in July. Our first experience was with Michela. She was helpful, courteous, cheerful, and made our stay a pleasure. We left the next morning, well nourished... More

With the exception of the day time front desk clerk the staff all treated us like a necessary evil. The pool and hot tub needed cleaning and we had to request towels. We had a queen suite, the beds are blocks of concrete dressed up to resemble mattresses. On the plus side it appeared clean and the air conditioning worked.

We checked in on Friday afternoon around 3:00 pm to get ready for a baseball tournament in Ardmore. After I got checked into my room Ient down stairs and was told there was a 9:00pm curfew and the boys were not allowed to be running in the halls. I COMPLETELY AGREE WITH THAT. I told the front desk woman the... More

I had booked online for a reservation and had messed this up. I tried calling to get my reservation corrected and they refused to help me. I called back during the day and got the same response. I asked to have a manager call me back and they never returned my call. CUSTOMER SERVICE & MANAGEMENT SUCKS. I will never... More

I've been choosing Holiday Inn Express hotels for years. Mainly because their rooms are up to a certain standard. I always know that I'll have a comfortable stay. The management at this particular hotel, however, seem to place saving pennies above guest satisfaction. It's several little things that really add up. The biggest problem is the bedding. I stayed in... More