I am going to okc next week and I have requested the newly renovated king room. I will update next week with pics and reviews of the hotel and staff experiences since it seems the revues on this is a mix of love and hate. I own a motel myself so I know what to look for and will be...
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An older property that's under renovation. I don't think paint and wallpaper will ever bring it up to a decent standard. Staff is indifferent, and check girl seemed to hate her job. Would not recommend staying here at any price.
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First room didn' t have lights working in bathroom. Room was not vacuumed. Second room had scratched up old furniture and no mini fridge like the first one. Microwave on nightstand right next to bed, really? Small old tube TV in room. Unfriendly staff that shrugs shoulders when asked questions. Terrible old place needing many renovations and better management!!! Stay...
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Hello and thank you for taking the time to give a commentary about our hotel. Let me address this in two parts first by saying I agree with you about the condition, however while an older property, we pride ourselves on being very clean, we say here that "old is old" but "dirty and old" is unacceptable, and we're not...
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My husband and I received a stay here for one night. Upon arriving at the property we had to walk through an intoxicated group celebrating their office party to get to the desk where the clerk dressed in a tshirt and backwards cap greeted us. I will note that the clerk was very polite. He checked us in and we...
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Let me apologize right off for the less than great experience you had at our property. The front desk agents have uniforms they are to be wearing at all times and while I'm glad he was courteous the clothing is unacceptable. Yes, our hotel is old (40 years to be exact) however, we just began our major room renovations to...
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We've stayed at the Biltmore many times - it's a popular place for competitors and spectators for horseshows. Staff are friendly and whilst the hotel is now quite tired we found our room clean and well serviced. The attraction is the atmosphere with other competitors staying here it is fun to be together. It was also quite cheap.
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I booked a room at the hotel and paid with my credit card over a week in advance because I was going to the doctor in OKC and didn't want to drive the 150 miles home the same day. I arrived at the hotel at 4PM and went to check in. My reservation was secured by my card but the...
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Thank you for taking the time to share with us your incident with your recent stay, I did check on this incident myself and found out that the card you were using was a "prepaid" card, not a credit card, which we were unaware was being used when you made the reservation since the credit cards given to us at...
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Our normal motel was full so we stayed here. We were in the min building 2nd floor. I laid do in the bed and felt one in my hair. I got it off and turned the pillow over and saw about 6. I turned my other pillow over and saw 20 or so. Checked the other bed and about the...
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Thank you for sharing your response with us and I'm sorry you had this experience here at our property. I'd like first to clarify that unfortunately in this traveling day and age all hotels are experiencing this situation and unfortunately for all of us bed bugs have no discretion on where they show up. Additionally the bugs have nothing to...
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I spent 3 nights here this last week for a reunion. This is a older property but its clean and ceartinly has lots of space. The staff are all extremely friendly. There is a buffet breakfast that is quite cheap, and all though not anything out of the ordinary its good. There is also a huge buffet lunch and the...
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Thank you so much for the kind review, we take all of our reviews good or bad very seriously as it helps us keep abreast of what and how we are doing. While there will always be certain occurances that are out of our control and we try to handle them as well as we can, we do control good...
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Though the folks at the desk were very reasonable and nice........the place is old, noisy, and the food at the buffet.....you gotta be kidding. I was really shocked and will check TripAdvisor in the future for any place I may stay............
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Between the kids screaming at the pool and the people slamming doors and talking loudly in the hallway, we had a very noisy stay. On a good note, the king bed was comfortable, as were the pillows. The breakfast buffet had a nice selection and a variety of healthy items along with the usual fare. I may stay here again,...
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Thank you so much for taking the time to place a comment on Trip Advisor, all comments, whether good or bad help us see how we are performing and how we can improve. I'm sorry you had kids screaming in the halls, we do have 24 hour security on property however I did not see any complaints in the log...
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124 Reviews
112 Reviews
