Attending college orientation with my son and chose to come up the night before rather than make a long early morning drive. My wife and son had made an initial visit a few months ago and stayed at the same hotel. They endorsed it as a good hotel although my wife did not enjoy her lunch at the onsite restaurant.... More

I agree that this hotel is very clean and the staff is especially friendly and helpful. We stayed there with our team as a parent booster group. The hotel allowed us to post signs throughout the hotel to announce parent events over the weekend. The hospitality rooms were decorated for the holiday and Christmas music was playing throughout the hotel.... More

Personeel is kind and have a good "customer care" attitude, hotel rooms are ok, king size bed quite confortables. Continental Breackfast choice is ok and they have also "à la carte" menu for a small extra. There is a small Pool a small SPA and a small GYM, but I had never problem because is very often empty. More

When entering the hotel it is a very clean and nice hotel but there are things that just didnt seem normal for it to be a Hilton. When we first entered the room and I seen the beds I thought what kind of mattress is that, it looked very lumpy, it was the blanket that was on it, all the... More

The first clue of a problem was trying to make a reservation. We were put on hold for more than five minutes. My husband had to disconnect the call due to an incoming call. In called back within minutes, and when he told the Hilton reservation desk that he had been left on hold for a lenghty time, there was... More

Visiting on business travel. Friendly staff, clean appearance, nice room and comfortable bed. Good for business or personal stay. Will stay here again if in the area. More

Although this hotel is attractive with comfortable and clean rooms, the customer service is truly disappointing. I had arrived at 10PM with my son; we had come in to visit the College of Wooster, driving from from eastern Pennsylvania. The next day, I asked for late checkout. The front desk attendant said no, they were sold out for the night... More

This is the best hotel to stay at in Wooster. The next best being the Hampton Inn. Any other hotel other than these two are disgusting! The hotel is about five minutes away from downtown, where you can find locally owned restaurants and shops. If you want to eat at a chain; applebee's, longhorn and so on, those are all... More

I've been coming to Wooster for a construction project for past 2 months 2x week. I decided to try this HGI out. Nothing bad occured, but nothing stood out either. The hotel looks to be fairly new although I noticed many items throughout the hotel that were showing their age. As others have noted, there really isn't much around. I'll... More