We stayed here New Years Eve. We made last minute reservations through expedia since we were driving from Wisconsin to New York. We arrived late and could not get into the office. We followed the call instructions, but no response. Finaaly a young man showed up. The lobby TV was blaring so loud it was difficult to chek in and...
More
The room was a nice size, and we appreciated having a full kitchen. Cleanliness, however, left much to be desired. It was obvious that they maybe spent about 5 minutes getting the room ready for us. We had to request that they come up and clean the toilet for us! Many surfaces should have been wiped down (cabinets, mirrors, dishwasher);...
More
Stayed in this hotel for 10 days for work. Very noisy, dark, dank, depressing rooms. What little housekeeping that is done is done with no attention to detail to reach even a minimum standard. Pay an extra 10 bucks a night and stay anyplace else.
More
I will never go here again. The front door to the hotel was locked and there wasn't a receptionist at the front desk when I tried to check in. Once one did arrive, a large man with a dew rag and street clothes came out and quickly checked me in without the slighest bit of hospitality. Once I got to...
More
We were in Cleveland for a family reunion. We were trying to decide between this hotel or the Holiday Inn. We read reviews for both, and ultimately chose this hotel because it was inexpensive, we could cook food for potluck, and because it was next to where another family member was staying (the Holiday Inn). Although this place has no...
More
Thank you for taking the time to write such a positive review about your recent stay at Extended Stay Deluxe Westlake. As you know, our unique suites are designed with you in mind. Offering amenities like a full refrigerator, stovetop, in-room wifi access, personalized voicemail, and on-premise laundry in exceptionally priced rooms has led us to be the premier extended...
More
My first experience with Extended Stay of Westlake was great. We had spent the previous night at a different long term stay hotel. The 2 hotels were priced the same. The first hotel was terrible. Smelly, run-down, with shady people staying there. Extended Stay of Westlake was the exact opposite. Clean, modern, safe, quality looking guests. What a difference and...
More
Thanks so very much for the positive review of your recent stay at Extended Stay Deluxe. We know that you had several hotel options in the Westlake area, and we are honored that you chose to stay with us. We do hope to be able to accommodate you again the next time your travels bring you to the Westlake area....
More
The room was functional, and that's about the best I can say for it. . The bathroom had no counter space and the lighting was dim, the television was small and far away from any convenient viewing space. On the other hand, it was nice to have a kitchen, which was clean and stocked with utensils.
My main complaint is,...
More
I recently received a copy of your review of the Extended Stay Deluxe Cleveland - Westlake. I would like to give you my most heartfelt apology regarding the part of your stay that was not satisfactory.
It is my pleasure to provide an explanation regarding the issue you described. Every part of our hotel, from the in-room features, to the...
More
We had not been to Cleveland in a couple of years and even longer for pleasure rather than business. Cleveland has certainly changed from what we remembered. Downtown has been cleaned up and there is a ton of things to do and see .
It was a short trip but we visited the Botanical Gardens and the Cleveland Museum of...
More
"I would like to personally thank you for taking time out to write such wonderful things about your experience at Extended Stay Deluxe Cleveland - Westlake. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are...
More
I searched for an extended stay hotel in the Westlake area and found Extended Stay Deluxe. I only booked 2 nights to make sure I liked the hotel before I committed to 5 days. I stayed a total of 5 nights.
The rate was a great value $65 per day. The front desk was very helpful and knowledgable.
Hotel room...
More
It was very kind of you to for take the time to publish such a positive review of your stay at the Extended Stay Deluxe Cleveland - Westlake. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is...
More
Great value for money. The rooms are self sufficient with a mini kitchen. Hotel also has a self service laundry area. All of this at a fairly reasonable cost.
The only downside I felt was the lack of a restaurant. Even breakfast s not available here.
More
"Thank you so very much for your glowing review of Extended Stay Deluxe Cleveland - Westlake. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family,...
More
79 Reviews
50 Reviews
41 Reviews
