First time we have stayed in a Staybridge and we are hooked. Front Desk Staff couldn't be more than helpful and pleasant to deal with. 2 bedroom suite was just a great space. They even provided us with 2 cribs for the babies. We couldn't have asked for a better nights stay.
The pool could have been a bit warmer...
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Thank you for taking the time to convey your comments regarding your recent experience with the Staybridge Suites of West Chester, Ohio. I can assure you that your positive comments will be shared with the entire staff and used as motivation to keep providing the level of services our guests expect from an IHG brand property. I would also like...
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First experience at Staybridge, Front desk was very efficient and treated us very well. Suite well appointed, clean and comfortable. The Sundowner served in evening was very good as it was complimentary, hot,tasty and plenty of it. Breakfast was equally good as was the coffee, available 24 hours. Would reccommend this chain to everyone.The whole place is clean and friendly.
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Thank you so much for taking the time to inform us about your stay. We are always pleased to receive praise and acknowledgement of such a positive nature. It is truly rewarding when a guest recognizes our staff’s efforts and takes the time to let us know how we affected their experience. Your comments will be shared with our entire...
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I stayed here for two days in November while I was in town for a wedding. Everything was wonderful! Tasty breakfast, hot tub & pool 24 hrs, comfy bed, very clean room. It has a full kitchenette and full size fridge. It's like a studio apartment. Staff was very friendly and professional. HIGHLY RECOMMENDED!
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Thank you so much for your positive feedback. As a leader in guest satisfaction, it is the goal of every staff member to exceed guest's expectations and we are pleased to know that we were successful during your stay. As a management staff we do our absolute best to keep our award winning property in excellent condition and we are...
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My wife and I stay here each time we visit the August ATP tennis tournament in Mason, Ohio. They have a great breakfast buffet and there are so many great choices for restaurants within 5 minutes of driving (some you can walk to).
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Thank you so much for your positive feedback. We are so glad to learn that our property suited your needs while attending the Tennis Tournament. Union Center Blvd is filled with several fantastic restaurants and we are glad that our location served you well. We look forward to seeing you again next year and have a great holiday!
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This is a very nice hotel with a friendly staff. The facility and rooms are very clean. The breakfast is really a "full" breakfast and the hospitality nights are as advertised, but with a fair amount of food too.
I had a very visit that could easily have been excellent had more attention been paid to the Fitness Center.
I...
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Thank you so much for the positive feedback concerning our property and our staff. Being an award winning property we strive to provide exceptional service for each of our guests. Please allow me this opportunity to apologize for the inconvenience you experienced during your stay regarding our Fitness Center. I appreciate your taking the time to advise us of your...
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This is our third annual stay at the Staybridge Suites while attending the Western & Southern Financial Open tennis tournament in Mason, Ohio. We stayed Tues, Wed and Thurs nights. Check in went very smoothly and the front desk gal was quite friendly and outgoing. The room is an extremely comfortable suite, for an affordable price. You also get a...
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We appreciate you taking the time to make us aware of your experience during your stay with us. We are always pleased to receive praise and acknowledgement of such a positive nature. It is truly rewarding when a guest recognizes our staff’s efforts and takes the time to say thank you. Your comments will be shared with our entire staff...
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I tend to stay at IHG properties exclusively. It was about 95 outside and the AC inside the building was set to 83 according to the wall thermostat on the 3rd floor hallway...or perhaps they were having issues with it...either way it was very uncomfortable anytime we came out of the room to head out. The location is perfect for...
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We are pleased to learn that you found our location to be convenient. We also appreciate your taking the time to advise us of your dissatisfaction, which is the first step towards improvement of our services. During your stay we were experiencing difficulties with our A/C units for the hallways and we greatly apologize for the discomfort this issue caused...
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We were there to use Kings Islands resorts and by doing some mapping found it was convenient to get to and easy to Kings Island. The Place was nice, clean and friendly. There was a high school baseball tournament in the area so many young athletes and a Southern Baptist Church was there so it was feeling very family.
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Thank you for taking the time to post such positive feedback. Staybridge as a brand is geared to the "Home Away from Home" feel. This rings especially true June through August. During these summer months we get to serve the wonderful families brought to our area for sports tournaments, weddings, or just fellowships passing through. We are pleased to know...
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My husband and I were on a overnight shopping and site seeing trip and decided to give this hotel a try. We didn't realize it was a extended stay type hotel but they do allow one night stays. We got a suite as all the rooms are suites. It included all the fridge, stove, dishes and all for a longer...
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Thank you so much for your positive feedback. As a leader in guest satisfaction, it is the goal of every staff member to exceed guest's expectations and we are pleased to know that we were successful during your stay. We are also delighted that you found our rates to be so competitive. I would like to apologize for the crowding...
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Stayed here three nights. Everything was just as advertized. We come here to see family, and will stay here again.
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Thank you for taking the time to post such positive feedback about your most recent stay and we are looking forward to the opportunity to serve you again!
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