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BEST WESTERN PREMIER Grand Plaza Hotel & Convention Center

3.5 of 5
444 N Summit Street, Toledo, OH 43604 (Formerly Grand Plaza Hotel Downtown Toledo)
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BEST WESTERN PREMIER Grand Plaza Hotel & Convention Center
Ranked #11 of 15 hotels in Toledo
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65 reviews from our community

    Trip type
Traveller rating
    4
    19
    17
    7
    18
Date Rating
Cleveland, Ohio
1 review
5 of 5 stars Reviewed 20 May 2013 NEW

Toledo has much to offer in the way of cultural attractions and we were pleasantly surprised with the quality and service offered by the Grand Plaza. The professional staff and river view setting made it the perfect place to stay for business and anticipated return for an relaxing weekend.

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Review collected in partnership with Best Western

Maumee, Ohio
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 12 May 2013

Read the reviews after booking my hotel and wow.. Maybe there's some sort of parrellel universe out there or maybe other hotels are writing the reviews but I didn't recognize or find any of the negative issues I ran across in the reviews. I found a nice hotel with a fairly large clean and comfortable room a nice restraunt and... More

Was this review helpful? Yes 1
Gary
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 7 May 2013

This is one very nice hotel the rooms are very upscale and the suiets are even better only draw back is you have to valet park the decor is nice also the service was A1.The corner suite is super and the presidents suite are big as a house.

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DOSToledo, Manager at BEST WESTERN PREMIER Grand Plaza Hotel & Convention Center, responded to this review
8 May 2013

Dear SixGears, First let me personally thank you for staying with us at the Best Western Premier Grand Plaza Hotel. I am very happy to hear that you enjoyed your stay with us. If there is anything I can do to help you with your next trip, please just call and ask for the General Manager. Warm Regards, More

Denver, Colorado
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 30 April 2013

We got in late Thursday and received immediate attention from the valet and a quick check in at the front desk. Our room was clean and the bed was comfortable. The pillows were horrible, but I don't usually expect much from hotel pillows. The bathroom looked like it hadn't been touched in 20 years. Paint/wall paper was peeling off. There... More

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DOSToledo, Director of Programs at BEST WESTERN PREMIER Grand Plaza Hotel & Convention Center, responded to this review
6 May 2013

Dear DenverGreenStreet, Thank you for staying at our hotel. We do appreciate your comments and will use the information to further improve our product. We take your comments very seriously and will make the necessary changes so your next stay is a more pleasant one. Thank you again. More

Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 28 April 2013 via mobile

Overall decent stay. Location was perfect and we had a good view of the river. Many dinner options walkable. $16/night valet service seemed a bit much for a city the size of Toledo and it got chaotic around check out. We parked across the street in a garage for half the price. Room had nice TV, OK bed, dark bathroom.... More

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See 3 more reviews by Ajtravel3 for Toledo
DOSToledo, Director of Programs at BEST WESTERN PREMIER Grand Plaza Hotel & Convention Center, responded to this review
29 April 2013

Hello, We are glad you enjoyed your stay with us here.We do host a plethora of events in our conference center ranging from weddings, to proms, to mma events and this time boxing. The boxing event was a highly successful and popular event we host every couple of months and tickets are available to all of our guests as well.... More

Orlando, Florida
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 28 April 2013

Stayed here this weekend with a family group. First the good: Good location for our purposes. Downtown with a nice view of the Maumee River. Good welcome at Reception. Elevators work great even when hotel is very full. Free wireless internet is good. Decent selection of food and snacks available for purchase in area next to Reception. Inexplicably the sodas... More

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DOSToledo, Director of Programs at BEST WESTERN PREMIER Grand Plaza Hotel & Convention Center, responded to this review
29 April 2013

We appreciate your reviews regarding the good and the bad. We will take these comments and use the information you've given us to improve on the areas that need more attention . Thank you again. More

Cincinnati, Ohio
1 review
1 of 5 stars Reviewed 22 April 2013

This was the absolute worst hotel I have ever stayed in. There was drunk people running around screaming friday night and the hotel did nothing to silence them. The on Saturday at 2:00 a man named Dre used his key card to enter our room. He claimed the computer marked it as dirty and vacant and gave us a huge... More

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DOSToledo, Director of Programs at BEST WESTERN PREMIER Grand Plaza Hotel & Convention Center, responded to this review
29 April 2013

I am sorry for your unpleasant experience. We handled this situation internally, due to your comment we are able to prevent this happening again in the future. Thank You. More

Travellers are raving about these Toledo hotels

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New Orleans, Louisiana
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 18 April 2013

I stayed two nights at this hotel and was not impressed. The quality of the rooms was poor to average at best. The gym is tiny--don't let the pictures fool you. The restaurant downstairs is unimpressive. I went down for breakfast one morning, and it was obvious the breakfast buffet had been sitting for hours. The front desk staff was... More

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DOSToledo, Director of Programs at BEST WESTERN PREMIER Grand Plaza Hotel & Convention Center, responded to this review
20 April 2013

I am sorry to hear you did not enjoy your stay here. As a Premier Brand we want to deliver the best possible experience for you. We appreciate your comments and will use them to ensure these issues never happen again. Please give me a call directly if you would like to discuss this further. 1-429-255-6185. We value your opinion... More

1 review
1 of 5 stars Reviewed 17 April 2013 via mobile

Cannot even begin to explain how bad it was...everything was terrible. Never again!! The worse service my business partners and I have ever experienced. Poor excuse for a hotel, we would have rather stayed at a ref roof inn. Absolutely disgusting in every aspect of our stay!!

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DOSToledo, Director of Programs at BEST WESTERN PREMIER Grand Plaza Hotel & Convention Center, responded to this review
20 April 2013

Dear Mary, I apologize for your unpleasant stay. I am regretful that our hotel did not meet your expectations and can ensure that whatever problems you had we will fix. Please give me a call directly at 419-255-6185 to discuss this matter. Thank You More

New York City, New York
Contributor
13 reviews 13 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 17 April 2013

Stayed two nights while I was checking out some apartments in the neighborhood. Room was clean, spacious, temperature was perfect, great view of the river. Downtown has some good bars with good live music in the neighborhood. Valet parking is $16 a day, kind of lame that there isn't any free self-parking, but whatever. I would stay here again.

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See 2 more reviews by jnhphan for Toledo
DOSToledo, Director of Programs at BEST WESTERN PREMIER Grand Plaza Hotel & Convention Center, responded to this review
20 April 2013

Thank you for your gracious comment regarding your recent stay at our property. We are pleased to hear that you enjoyed your stay with us and appreciate the fact that you will love to come back again. Thank you again for taking the time to post a positive review regarding our hotel. We appreciate your loyalty to our brand. More

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Additional Information about BEST WESTERN PREMIER Grand Plaza Hotel & Convention Center

Also Known As:
Crowne Plaza Toledo
BEST WESTERN PREMIER Grand Plaza Hotel & Convention Center Toledo, Ohio
Address: 444 N Summit Street, Toledo, OH 43604 (Formerly Grand Plaza Hotel Downtown Toledo)
Phone Number:
Region: United States > Ohio > Toledo
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 15 hotels in Toledo
Price range (per night): INR6,124 - 20,194
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Crowne Plaza Toledo - The Place to Meet! The Crowne Plaza Toledo features 241 brand new, tastefully appointed guest rooms that include the Sleep Advantage program. The hotel is situated along the scenic Maumee River in Downtown Toledo, and located near the University of Toledo, Bowling Green State University and Toledo Express Airport (TOL). While visiting Toledo Ohio, hotel guests can enjoy visiting famous sites such as the The Toledo Zoo or the Toledo Museum of Art. Attractions within walking distance include Toledo Mud Hens at Fifth Third Field and performances at the Valentine Theatre. Business-oriented travelers appreciate this Toledo Hotel's location near businesses such as Owens-Corning, HCR ManorCare, S.S.O.E. and Libbey Inc. The Crowne Plaza Toledo hotel offers over 16,000 sq. ft. of meeting space, complete with audio-visual equipment, and free high-speed Internet connectivity. The Crowne Plaza is a newly renovated, beautiful facility enhancing your stay with an indoor heated pool, a well-equipped fitness center, a 24-hour business center and complimentary shuttle service within two miles of the hotel and a full-service restaurant, Del Sol and the Aqua Bar. The Crowne Plaza Hotel Toledo provides a perfect setting for successful business meetings, memorable social gatherings, and exquisite wedding receptions. ... more   less 
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