My family has stayed in this hotel several times over the past few years while visiting family in the area, each time a pleasant stay. I have left one previous post stating such. However, this visit was not up to their usual standards. We checked in for a two-day stay, but decided the next afternoon to leave early for family...
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Reviewed 16 February 2008
Thank you for your review of your recent stay, I respect your candor. We strive for personalized experience for each of our guests, actively looking for ways keep costs low and offer enhanced services for comfort and convenience. I apologize for the wet towel left in your room. We make every effort to ensure our rooms meet the highest housekeeping...
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My husband and I spent 6 nights here in August 2011.
Our first stay at a Homewood Suites - we often stay at Hampton Inn. Far exceeded expectations. Our third floor suite was roomy, spotlessly clean, very quiet and very comfortable (others have described in more detail, so won't repeat that) but a bit cramped in the kitchen area.
Room...
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This Homewood is your typical Homewood suites. I was there for a week since Beachwood location is too pricey so decided to try this location. Their king bed room were all booked, so i had no choice but to book a queen suite room, which is a bit smaller. My room was clean and satisfactory although the kitchen area is...
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We like to stay at Homewood Suites whenever possible because they are always very nice, with lots of extra room. Not so much for this one. The lobby area was nice, but we were totally disappointed in the room. It seemed "old and tired" compared to the rest of the hotel. Not at all what we usually find in a...
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Thank you for taking the time to write a review about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our guest rooms. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.
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Started with the welcome home reception. Great meal (menu is posted on your fridge) and drinks. The suite is well laid out with a workdesk in the middle. Excellent WIFI reception. Nice indoor pool. Breakfast was awesome. An all around great place to stay.
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We stayed for 2 nights while in the area shopping. The shopping (we went to the Aurora outlets) was a total waste of time but we found a bunch of other little places to explore while we were there that were all within 15 minutes from the hotel. My husband, myself (both 28) and our son who had just turned...
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Hotel was so clean, staff was attentive and friendly, food was good, room was clean and bed so comfortable. I even saw a manger wiping the floor when someone had made a spill! Really a very nice Homewood Suites and I would not hesitate to stay again.
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I was very disappointed in this Homewood Suites. We have made Homewood our number one choice when travelling as a family and this one is below standard in one key respect: customer service. While some employees were pleasant, many were downright rude or non-responsive during our stay. We booked a roll away bed when we booked on line only to...
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I appreciate your review of your recent experience at our hotel. I'm very sorry that you were treated with an undesirable level of service. I have addressed these issues with our staff. I apologize for the information on the website not being correct regarding the roll-away bed. I have taken the appropriate measures to have this corrected. The next time...
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We have stayed here several times when we came back to visit family in the Cleveland area. I don't know whether the stellar experiences we've had in the past raised the bar in what I expected this time or what but I am feeling let down this time. So you can appreciate where I'm coming from, my past experiences were...
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Thank you for your feedback of your recent stay with us at the Homewood Suites Cleveland/Solon. I understand that you encountered an opportunity with the cleanliness of your guest room, I sincerely apologize for this. This is one of the area's that we are very vigilant in to ensure comfort and satisfaction for our guests. I'm so sorry that we...
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Very Friendly staff, from the front desk manager, to the breakfast lady (who was simply fabulous - very friendly and accomodating.)
The room was a typical homewood suite - ie one bedroom with sleeper sofa and small kitchenette - although instead of having a regular door between bedroom and living room it had a strange bifold door that did not...
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35 Reviews
24 Reviews
