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All 10 Middleburg Heights hotels

Residence Inn Cleveland Airport

3.0 of 5
17525 Rosbough Drive, Middleburg Heights, OH 44130
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Residence Inn Cleveland Airport
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Most recent review
5 of 5 stars Reviewed 17 June 2013
smlbkl Chicago, Illinois
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65 reviews from our community

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Chicago, Illinois
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 17 June 2013 NEW

The cottage area is adorable and the outdoor pool and hot tub looked clean and inviting. At first we were a little disappointed that our room was in the large brick building next to the cottage area, but the room was updated, spacious and clean. The free breakfast offers many tasty and nutritious items and the staff is very friendly... More

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maddy0429, General Manager at Residence Inn Cleveland Airport, responded to this review
19 June 2013

Thank you so much for taking the time to share your first visit to the Cleveland area. I am happy to hear you enjoyed your stay. My team wants to make sure all of our guests feel like family. I am sure we will get to know you quite well as you come back to visit your daughter. Have a... More

Maryland
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 June 2013

We stayed at the Residence Inn for a wedding in April. The rooms were clean, breakfast good, and the service excellent. The only problem was our toilet kept running, even after the staff looked at it. The hotel did remove one night from the check, so they more than took care of it! Would stay again!

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maddy0429, General Manager at Residence Inn Cleveland Airport, responded to this review
19 June 2013

Thank you for choosing the Residence Inn as your choice of lodging while in attending a weddind. I greatly appreciate all of your feedback. I understand you had some plumbing issues while being our guest that were not completely resolved but I am happy to see my team made the appropriate adjustments to your stay. We stand strong behind our... More

Toledo, Ohio
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 29 May 2013

This is one of my favorite places to stay when I am in the Cleveland area. The rooms are spacious and quiet. Breakfast is always good with a wide selection. The breakfast area can get crowded at times so it would be a good idea to get up early. My last visit we woke up later and ended up eating... More

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See 2 more reviews by John J for Middleburg Heights
maddy0429, General Manager at Residence Inn Cleveland Airport, responded to this review
19 June 2013

I am happy to hear this is one of your favorite places to stay while staying in Cleveland. We really do enjoy creating a fun experience for our guests. I appreciate your feedback on the breakfast and gathering area and I am happy to inform you that when we see the seating area is getting crowded, we do open up... More

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 26 May 2013 via mobile

My husband and I stayed at this hotel complex at short notice the weekend of their marathon. We found the staff very friendly and the complex and our room was very well presented. This reservation was made at very short notice and saved our journey before heading to Washington. Well done.

Was this review helpful? Yes 1
maddy0429, General Manager at Residence Inn Cleveland Airport, responded to this review
19 June 2013

Thank you for staying with us over the weekend of the marathon. I am happy that you enjoyed your experience at our property and we certainly hope you had safe travels as you headed to Washington. We look forward to you staying with us again should you ever be traveling through the Cleveland area. Have a great Summer Sincerely, Colleen... More

Indianapolis
1 review
5 of 5 stars Reviewed 17 May 2013

First I have been a Marriott customer for at least 30 years having visited most all of the brands. They are all excellent, but my preference is the Residence Inn. My late wife and I stayed at several, and enjoyed all the amenities. This review is about a particular Residence Inn in Cleveland. The Cleveland Airport Residence Inn. My late... More

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maddy0429, General Manager at Residence Inn Cleveland Airport, responded to this review
19 June 2013

Dave, my team and I truly enjoy having you as our guest. You have stayed with us for quite some time and you are absolutely part of our Residence Inn Family. We know it has been a tough year for you and as you know we engage with all of our guests as we truly want to make a difference... More

Windsor, Ontario, Canada
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 8 May 2013 via mobile

This review should be a 3 star but the staff bring it up to a solid 4 star. Everyone is friendly and helpful. Check in was a breeze. Got into my room to find out the air conditioner was not working. The maintenance man was very apologetic and said it could not be fixed until the morning. This was not... More

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maddy0429, General Manager at Residence Inn Cleveland Airport, responded to this review
19 June 2013

Thank you so much for taking the time to share your experience at my hotel. We stand strongly behing the service we provide to each and every one of our guests so we are happy you feel the same way. I am terribly sorry about the Air conditioner situation that happened when you arrived back in May. I am so... More

Washington DC
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed 8 May 2013

Pleasant staff - walked in to register and there was Orange infused water on the counter which hit the spot. Rooms are older but it's the only place around that has 2 bedrooms and 2 bathrooms. Townplace Suites have 2 bedrooms but only 1 bathroom. Served our purpose.

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maddy0429, General Manager at Residence Inn Cleveland Airport, responded to this review
19 June 2013

Thank you for choosing the Residence Inn while staying in the Cleveland area. Although the rooms are awaiting a refreshed look my team takes it upon themselves to create the best lodging experience for all of our guests. I am happy you enjoyed our Orange infused water. It is a big hit. Thank you for being our guest. We certainly... More

Port Republic, Maryland
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 7 May 2013

My first impression of the hotel was that it did not look as nice as the pictures, but I did find it to be decently clean and the staff was friendly. The buildings were old but it did seem that they had been fixed up fairly recently in some minor ways like paint and counter tops. The appliances were not... More

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maddy0429, General Manager at Residence Inn Cleveland Airport, responded to this review
19 June 2013

Thank you for staying with us back in May. We are awaiting a refreshed look in our suites. I really appreciate you taking the time to provide us with your feedback as it is very important to us. I am happy to hear you enjoyed the breakfast. We have recently been opening up our meeting space for additional seating on... More

Orlando, Florida
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 7 April 2013

THE STAFF: The staff was amazing. They were extremely friendly and accommodating. They noted that I was there for a family reunion when I made my reservation over the phone three or four months ago and made sure to ask me about my family visit when I arrived. My husband was under the weather one evening, and they offer to... More

Was this review helpful? Yes
maddy0429, General Manager at Residence Inn Cleveland Airport, responded to this review
19 June 2013

Thank you for staying with us back in April. I am happy to hear you enjoyed your stay and that my team tended to your husband when he was under the weather. We want all of our guests to enjoy their experience while being in the Cleveland area. Thank you again for your business. We truly do appreciate it. Sincerely,... More

Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 24 March 2013 via mobile

We was originally going to stay at a holiday inn as we was told they had park n fly. Long story short....Holoday inn dont. I called to this residence inn and Debbie turned our bad experiance into a forgotton experiance. She hooked us up with a couple of rooms at a great price. The entire staff was great and anytime... More

Was this review helpful? Yes
maddy0429, General Manager at Residence Inn Cleveland Airport, responded to this review
19 June 2013

Thank you so much for staying with us over the Holiday Inn back in March. Diane has been with us for almost a year now and she is one of our amazing team members who truly is passionate about what she does. She was thrilled to see your comments and it touched her that she had made such an impact... More

 
 
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Additional Information about Residence Inn Cleveland Airport

Also Known As:
Residence Inn Cleveland Airport Hotel Middleburg Heights
Residence Inn Cleveland Airport Hotel
Residence Inn Middleburg Heights
Middleburg Heights Residence Inn
Address: 17525 Rosbough Drive, Middleburg Heights, OH 44130
Phone Number:
Region: United States > Ohio > Middleburg Heights
Amenities:
Business Centre Fitness Centre Free Breakfast Free Parking Kitchenette Pets Allowed Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 10 hotels in Middleburg Heights
Price range (per night): ₹5,916 - ₹12,066
Hotel Class:3 star (3*)
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