Thank you for choosing the Residence Inn as your choice of lodging while in attending a weddind. I greatly appreciate all of your feedback. I understand you had some plumbing issues while being our guest that were not completely resolved but I am happy to see my team made the appropriate adjustments to your stay. We stand strong behind our... More

I am happy to hear this is one of your favorite places to stay while staying in Cleveland. We really do enjoy creating a fun experience for our guests. I appreciate your feedback on the breakfast and gathering area and I am happy to inform you that when we see the seating area is getting crowded, we do open up... More

Thank you for staying with us over the weekend of the marathon. I am happy that you enjoyed your experience at our property and we certainly hope you had safe travels as you headed to Washington. We look forward to you staying with us again should you ever be traveling through the Cleveland area. Have a great Summer Sincerely, Colleen... More

Dave, my team and I truly enjoy having you as our guest. You have stayed with us for quite some time and you are absolutely part of our Residence Inn Family. We know it has been a tough year for you and as you know we engage with all of our guests as we truly want to make a difference... More

Thank you so much for taking the time to share your experience at my hotel. We stand strongly behing the service we provide to each and every one of our guests so we are happy you feel the same way. I am terribly sorry about the Air conditioner situation that happened when you arrived back in May. I am so... More

Thank you for choosing the Residence Inn while staying in the Cleveland area. Although the rooms are awaiting a refreshed look my team takes it upon themselves to create the best lodging experience for all of our guests. I am happy you enjoyed our Orange infused water. It is a big hit. Thank you for being our guest. We certainly... More

Thank you for staying with us back in May. We are awaiting a refreshed look in our suites. I really appreciate you taking the time to provide us with your feedback as it is very important to us. I am happy to hear you enjoyed the breakfast. We have recently been opening up our meeting space for additional seating on... More

Thank you for staying with us back in April. I am happy to hear you enjoyed your stay and that my team tended to your husband when he was under the weather. We want all of our guests to enjoy their experience while being in the Cleveland area. Thank you again for your business. We truly do appreciate it. Sincerely,... More

Thank you so much for staying with us over the Holiday Inn back in March. Diane has been with us for almost a year now and she is one of our amazing team members who truly is passionate about what she does. She was thrilled to see your comments and it touched her that she had made such an impact... More