We arrived at this hotel with a baby and a toddler after 9 pm and after a long day on the road. When my husband went to check in, there was no one at the front desk, so my husband asked me to phone the hotel in order to get someone to come up to the front desk. When I... More

The hotel staff was friendly and courteous. The room met our needs for an overnight stay.

They told me only 2nd floor rooms were available but forgot to tell me the elevator was out of order. The first room had a malfunctioning smoke detector that beeped every 30 seconds, and a light that had been pulled out of the wall and was hanging loose. The second room had about 25 sheets of toilet paper, 1 towel,... More

For a hotel with two floors and a bit of sprawling hallways to many rooms, there were few guests the two times we have stayed here to visit family. Our king-size-bed room is normal, on the small size for a motel/hotel. The sink is in the room with the bathroom ordinary--toilet and bathtub behind a separate door. Very nice LCD... More

After checking my travel books for a 3-star hotel, we decided to stop for the night outside Cleveland at this place. What a mistake! I can't imagine how they were rated a 3-star facility -- I've stayed in better two star motels at a much lower rate. The AC was broken, the elevator was broken, the internet in the rooms... More

Not a good option for lodging. No upkeep, filthy. Restaurant is not appealing, main areas are really outdated

Selected this Best Western over other hotels in the area, which were half the price. Never received housekeeping service during a 3 day stay. The sheets were turned down and not changed. The bathtub was very slow draining, leaving soap scum around the tub. The bathroom (and bathtub) were never cleaned. Housekeeping did not leave clean towels or toilet paper,... More

Very nice room, seemed either newly renovated and/or just cleaned well. I was impressed with good bed, free wi-fi, good location (next to I-71), and friendly staff. While I was here the printer in the business center was broken, but the very nice lady behind the front desk allowed me to print my boarding pass on their computer in the... More

Easy to find off Highway---efficient checkin---room clean and beds were very comfortable---bathroom was smaller than average---quiet overnight---breakfast was quite adequate---pretty well what I expected for the price.