Stayed here recently with a baseball team. The hotel staff was very service oriented and somewhat patient given the number of kids running around. The beds were very comfortable. The hotel could use some updating. Back door to hotel was broken when I tried to enter with my key. Looked like someone tried to enter without a key. Would definitely... More

I have to say, I'm still in shock about how pleased I was with my hotel Stay this weekend. The hotel was in a great location, clean, inviting, & obviously well run with an emphasis on making customers happy. We stayed with my son's soccer team & I was pleased at every turn...from the front desk/checkout, to the attention to... More

One of our favorite hotel experiences. The staff of this hotel are amazing, in their training, attitude, and helpfulness. It's a pretty property, located near all of Mason's commercial and business parks, nicely decorated and comfortable. Did I mention the staff? Examples: My wife was going down the corridor to get ice, and an assistant manager she passed asked to... More

It appears the other reviewers have said it all but I was so impressed with the people at this hotel I had to write a review. These people could - and I wish they would!- teach all other hotel employees how to treat their customers. First, a warm and welcoming check in where the staffer came around to the front... More

This older Marriott needs a facelift; however the service has been very impressive. Whenever there is an issue, the staff is all over the problem. The staff takes Platinum Members very seriously and they are not afraid to go above and beyond to remedy a situation. The concierge lounge is better than other Marriott's and Debbie is wonderful. She makes... More

True to Marriott's core values, this property provides an excellent customer experience. The leadership of the property is phenominal, the sales staff goes out of their way and the associates working at the property are dedicated to ensuring every guest is welcomed and satisfied. I highly recommend anyone traveling to Mason, Ohio stay at this property. You will not be... More

I’m writing this review to commend the service of one of the assistant general manager, Brandt Tiffany. Last weekend my wife and I enjoyed the property for a few nights. Our plans were to meet in Atlanta on Thursday night and fly together to Cincinnati. Unfortunately my flight out of Columbia, SC, had a mechanical issue I was only able... More

The only reason to be here is for business and it's fine for that. Friendly midwesterners greeting you at the door, walking you to the elevator after checking you in, and wishing you well at every turn. The restaurant/bar is excellent (get the grilled salmon), the indoor pool and gym are bright and well-equipped, the rooms are newly renovated and... More

I stayed at this hotel for one night in the middle of January. The check in process was quite quick and easy. I am a Marriott member and was given access to the executive lounge. There were free snacks (potatoes chips, water, finger foods, soda and beer. The lounge area was very comfortable and there were numerous business people having... More