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Cincinnati Marriott Northeast

3.5 of 5
9664 Mason Montgomery Road, Mason, OH 45040
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Cincinnati Marriott Northeast
Ranked #2 of 19 hotels in Mason
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99 reviews from our community

    Trip type
Traveller rating
    53
    30
    12
    4
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Date Rating
Cleveland, OH
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 May 2013

First, I believe this Marriott is owned by the same franchisee who has other Marriott's in the Cincy area. Let's just say whoever is in charge of their customer service should be hired by Marriott corporate. Service is top notch. Everyone is always smiling and offering to help. Amazing service for a Marriott. The hotel itself is ok. The rooms... More

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dlanterman, General Manager at Cincinnati Marriott Northeast, responded to this review
6 May 2013

Thanks for taking the time to review us! You are correct, we operate several hotels in Cincinnati. Your comments are much appreciated. You will be happy to know, our hotel is scheduled for guestroom upgrades in the fourth quarter of 2013. I hope you will be back to enjoy them. I have shared your feedback with my entire team as... More

Sylvania, Ohio
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 15 April 2013

Stayed here recently with a baseball team. The hotel staff was very service oriented and somewhat patient given the number of kids running around. The beds were very comfortable. The hotel could use some updating. Back door to hotel was broken when I tried to enter with my key. Looked like someone tried to enter without a key. Would definitely... More

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dlanterman, General Manager at Cincinnati Marriott Northeast, responded to this review
16 April 2013

Thanks for the response. I especially appreciate the feedback regarding the back door. I have personally inspected it with my engineering team. We hope that you're tournament was a success! Hopefully, we will have the opportunity to serve you again next season. David Lanterman General Manager Cincinnati Marriott NE More

Senior Reviewer
9 reviews 9 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 14 April 2013

I have to say, I'm still in shock about how pleased I was with my hotel Stay this weekend. The hotel was in a great location, clean, inviting, & obviously well run with an emphasis on making customers happy. We stayed with my son's soccer team & I was pleased at every turn...from the front desk/checkout, to the attention to... More

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dlanterman, General Manager at Cincinnati Marriott Northeast, responded to this review
16 April 2013

Thank you for taking the time to review us. We believe that a problem is simply an opportunity to create a loyal customer for life. I'm happy to see that our team exceeded your expectations. You and your business matter. Thank your selecting the Marriott NE!! At your service, David Lanterman General Manager More

Knoxville, TN
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 12 April 2013

One of our favorite hotel experiences. The staff of this hotel are amazing, in their training, attitude, and helpfulness. It's a pretty property, located near all of Mason's commercial and business parks, nicely decorated and comfortable. Did I mention the staff? Examples: My wife was going down the corridor to get ice, and an assistant manager she passed asked to... More

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dlanterman, General Manager at Cincinnati Marriott Northeast, responded to this review
16 April 2013

Susieq71 - Thank you very much! My team appreciates the kind words. We hope to serve you again on your next trip to Cincinnati! At your service, David Lanterman General Manager More

Philadelphia, Pennsylvania
Senior Contributor
30 reviews 30 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 11 April 2013 via mobile

It appears the other reviewers have said it all but I was so impressed with the people at this hotel I had to write a review. These people could - and I wish they would!- teach all other hotel employees how to treat their customers. First, a warm and welcoming check in where the staffer came around to the front... More

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Colorado Springs, Colorado
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 9 April 2013

This older Marriott needs a facelift; however the service has been very impressive. Whenever there is an issue, the staff is all over the problem. The staff takes Platinum Members very seriously and they are not afraid to go above and beyond to remedy a situation. The concierge lounge is better than other Marriott's and Debbie is wonderful. She makes... More

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dlanterman, General Manager at Cincinnati Marriott Northeast, responded to this review
10 April 2013

Todd - Thank you for taking the time to respond. Your feedback is valuable. I will share your positive comments with Debbie. I agree, she is quite impressive. In my opinion, we have the best two concierge attendant's in Marriott. I know you have a choice of hotels when you travel. On behalf of all Northeast team members, thank you... More

Fayetteville, North Carolina
1 review
5 of 5 stars Reviewed 18 March 2013

True to Marriott's core values, this property provides an excellent customer experience. The leadership of the property is phenominal, the sales staff goes out of their way and the associates working at the property are dedicated to ensuring every guest is welcomed and satisfied. I highly recommend anyone traveling to Mason, Ohio stay at this property. You will not be... More

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dlanterman, General Manager at Cincinnati Marriott Northeast, responded to this review
19 March 2013

Thanks, Keith - While I appreciate the personal recognition, it's the other 115+ team members that make it happen, day in and day out. I am very fortunate to lead them. Our sales and operations team continue to lead the brand in sales and service rankings. They understand that repeat business is key to achieving our goals. Your business is... More

Cocoa Beach, Florida
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 23 February 2013

I’m writing this review to commend the service of one of the assistant general manager, Brandt Tiffany. Last weekend my wife and I enjoyed the property for a few nights. Our plans were to meet in Atlanta on Thursday night and fly together to Cincinnati. Unfortunately my flight out of Columbia, SC, had a mechanical issue I was only able... More

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dlanterman, General Manager at Cincinnati Marriott Northeast, responded to this review
25 February 2013

Rkinder - Wow! I'm very happy to hear about your experience at our hotel – especially regarding Brandt’s personal touch. I agree, we are lucky to have him. I have sent your comments to our entire management team and executive leadership. Our business model is pretty simple. Take great care of your customers like they were guests in your home.... More

San Juan Capistrano, California
Top Contributor
136 reviews 136 reviews
43 hotel reviews
Reviews in 50 cities Reviews in 50 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 30 January 2013

The only reason to be here is for business and it's fine for that. Friendly midwesterners greeting you at the door, walking you to the elevator after checking you in, and wishing you well at every turn. The restaurant/bar is excellent (get the grilled salmon), the indoor pool and gym are bright and well-equipped, the rooms are newly renovated and... More

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See 2 more reviews by CaTraveler7777 for Mason
dlanterman, General Manager at Cincinnati Marriott Northeast, responded to this review
11 March 2013

CATraveler7777 - Thank you for the feedback on my hotel. I am happy to hear about your positive experience in the RC Grille. This week, we are very excited to feature a brand new menu. My personal favorite items are the Bacon Wrapped House Meatloaf and Pork Belly Cubano sandwich. Since you're clearly a seafood fan, we're now featuring three... More

Chicago, Illinois
Senior Contributor
42 reviews 42 reviews
31 hotel reviews
Reviews in 24 cities Reviews in 24 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 26 January 2013

I stayed at this hotel for one night in the middle of January. The check in process was quite quick and easy. I am a Marriott member and was given access to the executive lounge. There were free snacks (potatoes chips, water, finger foods, soda and beer. The lounge area was very comfortable and there were numerous business people having... More

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dlanterman, General Manager at Cincinnati Marriott Northeast, responded to this review
22 February 2013

Trueohioplaya - You were here during a very busy week! I'm glad to hear that you're experience was positive. We look forward to serving you again. Be well, -DAL David Lanterman General Manager david.lanterman@marriott.com 513.459.9800 More

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Additional Information about Cincinnati Marriott Northeast

Also Known As:
Cincinnati Marriott Northeast Hotel Mason
Cincinnati Marriott Northeast Hotel
Marriott Mason
Marriott Hotel Mason
Mason Marriott
Cincinnati Marriott Northeast Mason, Ohio
Address: 9664 Mason Montgomery Road, Mason, OH 45040
Phone Number:
Region: United States > Ohio > Warren County > Mason
Amenities:
Business Centre Fitness Centre Free Breakfast Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotels in Mason
#2 Business Hotels in Mason
Price range (per night): INR8,056 - 12,249
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Located in the suburb of Mason, Ohio and minutes from offices, attractions, shopping and more, the Cincinnati Marriott Northeast is an ideal destination for every traveler. Guests enjoy our family-friendly hotel, offering spacious rooms with all the comforts of home, an outdoor pool and casual American cuisine at RiverCity Grille & Lounge. ... more   less 
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