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All 12 Independence hotels

Embassy Suites Hotel Cleveland-Rockside

3.5 of 5
5800 Rockside Woods Boulevard, Independence, OH 44131
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Rock & Roll Hall of Fame
Embassy Suites Hotel Cleveland-Rockside
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Ranked #6 of 12 hotels in Independence
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207 reviews from our community

    Trip type
Traveller rating
    69
    69
    33
    25
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Date Rating
Englewood, Ohio
2 reviews
3 of 5 stars Reviewed 16 June 2013 NEW

I have stayed at several Embassy locations and this one was up to what I have come to expect. We purchased the Rock and Roll HOF package and we weren't given our tickets. We had to go back down and ask for them. We went down for the manager's reception and there was a wedding reception going on and the... More

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Rome, NY, United States
Senior Contributor
32 reviews 32 reviews
13 hotel reviews
Reviews in 24 cities Reviews in 24 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 15 June 2013 NEW

Every time I have stayed they were booked with a lot of kids. Lots of kids (ages were roughly 8 - 15) for a soccer tournament. There must have been 15 or more teams staying there. Little to no supervision by the coaches, parents or hotel staff. Kids running up and down the halls all night. Another time it was... More

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Oklahoma City, United States
1 review
4 of 5 stars Reviewed 15 June 2013 NEW

Overall, this hotel was very good. I'm hard-wired to really scrutinize awarding anything an overall "excellent" rating, but this would come close. There are no issues/nuances to report during my stay. The staff and facility were very, very good.

Review collected in partnership with Embassy Suites Hotels

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chicago, IL
Top Contributor
103 reviews 103 reviews
30 hotel reviews
Reviews in 59 cities Reviews in 59 cities
119 helpful votes 119 helpful votes
5 of 5 stars Reviewed 15 June 2013 NEW via mobile

Stayed at the Embassy suites a few nights while in the area on business. Everything was very nice. Rooms were huge, clean and had anything I could need in a room. The one thing I didn't like about the room was the desk chair - sure it might be ergonomic but extremely uncomfortable. The breakfast was better than most hotel... More

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Tottenham ON
Contributor
18 reviews 18 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 9 June 2013

I stayed for two nights on business, although my sister came with me to shop. The hotel is a lovely set up for a wedding. The manager's reception during the evening is quite a deal - complimentary snacks and alcohol. Beer, wine and selected spirits. The complimentary breakfast is SPECTACULAR. Fresh fruit, eggs cooked to order, omelette bar... great deal.... More

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Ed S, General Manager at Embassy Suites Hotel Cleveland-Rockside, responded to this review
10 June 2013

Thank you for taking the time to share your recent stay with us. My staff will be happy to hear that you enjoyed your stay. I will have to look into why the radio was in the parlor area. It is normal right by the bed. When we renovate will be getting the lamps that have the proper plugs for... More

Brooklyn, New York
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 7 June 2013

good breakfast, great cocktail reception unlimited drinks and snacks. Quite room, easy to fall asleep. Large room, staff was very respectful. Have to try melts resturant and the hero shop next to it, both very good. They are 1 minute away on the main strip. Hotel is in a very tranquil area.

Review collected in partnership with Embassy Suites Hotels

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Ed S, General Manager at Embassy Suites Hotel Cleveland-Rockside, responded to this review
10 June 2013

I really appreciate you taking the time to share your recent stay with me. I am pleased that you had an enjoyable experience. My staff and I look forward to your next visit. More

Raritan
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 6 June 2013

I asked the front reception staff today around 6pm to please make sure to put two bottles of water in my room everyday of my stay and they say wouldn't do that as they sell water. I figure that I stay at a an Hilton property 5 days per week, at least they could indulge my expensive habit of two... More

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Ed S, General Manager at Embassy Suites Hotel Cleveland-Rockside, responded to this review
6 June 2013

Thank you for your comments regarding your most recent stay. You are definitely worth a free bottle of water if that is what it takes to exceed your expectations. We do sell water and the Hhonors program is set up for you to get two bottles upon your arrival but hospitality allows for many gray areas. We have used this... More

Maryland
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 June 2013

We stayed at the Embassy Suites in Independence just after Christmas 2012. There was a quite a blizzard in the area on the day of our arrival, and continued through the night. The hotel's restaurant was open, and we were able to just stay at the hotel and not venture out into the storm. The food was good, breakfast was... More

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Ed S, General Manager at Embassy Suites Hotel Cleveland-Rockside, responded to this review
6 June 2013

I am glad to hear we were able to exceed your expectations. I have learn through experience to allow my staff to stay at the hotel during storm like this. It ends up being a positive things for our guests and the service levels remain above standards. It is all about having a plan. Glad you made it home safely.... More

Dayton, United States
1 review
5 of 5 stars Reviewed 5 June 2013

Friendly, fast check in. Very accommodating with minor issues and beautiful hotel. Kept clean and flexible about problems. Also, really awesome breakfast! Couldn't have asked for a better stay, great hotel!

Review collected in partnership with Embassy Suites Hotels

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Ed S, General Manager at Embassy Suites Hotel Cleveland-Rockside, responded to this review
6 June 2013

Thank you for your comments regarding your most recent stay. It sounds like a problem occured but my staff was able to turn it around. Thanks for taking the time to share your stay with us. More

Hickory, NC, United States
1 review
5 of 5 stars Reviewed 31 May 2013

Loved our weekend stay. Staff went above and beyond to meet our needs along with other guests. They were always asking if we needed help and if we did, they did help quickly. Every staff member was courteous and polite. I highly recommend staying at this location for business or pleasure.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Ed S, General Manager at Embassy Suites Hotel Cleveland-Rockside, responded to this review
6 June 2013

What great comments. I can't wait to share them with my staff. They will be very excited to hear that they exceeded your expectations. Look forward to servicing you again soon. More

 
 
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Additional Information about Embassy Suites Hotel Cleveland-Rockside

Also Known As:
Embassy Suites Cleveland Rockside
Embassy Suites Independence
Independence Embassy Suites
Address: 5800 Rockside Woods Boulevard, Independence, OH 44131
Phone Number:
Region: United States > Ohio > Independence
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Breakfast Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotels in Independence
Price range (per night): ₹6,858 - ₹11,929
Hotel Class:3.5 star (3.5*)
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