I was very surprised when I arrived at this Crowne Plaza Hotel. Upon checking in I was given my room key from a very friendly person working behind the desk. Since I am a platinum member I asked what amenities are given to priority club members. I was told none. I was a little surprised by this as I stay...
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Crowne Plaza Hotel Cleveland South - Independence, Independence
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Crowne Plaza Hotel Cleveland South - Independence
5300 Rockside Road, Independence, OH 44131
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89 traveller photos
New Brunswick, New Jersey
Senior Reviewer
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Fairfax, Virginia
Contributor
We stayed at the Crowne Plaza over Memorial Day Weekend in Independence.
It was a nice place to stay. The standout for this trip was the staff. We had good experience with the staff checking us in, at the pool, at the gym, and checking out. Even with a crazy early check in the folks were nice.
The room was...
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Joe Isernia, General Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review
29 May 2012
Dear Go Caps2011:
Thank you for taking the time to share your feedback with us regarding your most recent stay with us. We truly value your input and very much rely on you our guest to help us improve our hotel operation. Your willingness to share your thoughts with us is genuinely appreciated.
Joe Isernia General Manager
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Greensboro, NC
Top Contributor
Used the hotel website and received a rate of $125 plus tax, which I viewed as a good deal, especially since there was roundtrip shuttle service to/from the airport and my business meetings were in walking distance of the hotel. The shuttle driver was cordial and front desk staff friendly and even provided an early check-in. The exterior was inviting...
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Joe Isernia, General Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review
29 May 2012
Dear slowee08:
Thank you for taking the time to share your feedback with us regarding your most recent stay with us. We truly value your input and very much rely on you our guest to help us improve our hotel operation. I would like to truly apologize for the issues you had during your stay. We strive to exceed the...
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2 reviews
Location of this hotel is good, close to a lot of things. Staffs are very nice. But they really need to work on the cleanliness of the room. The room itself is not that bad, but bedding is kind of dirty.
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Joe Isernia, General Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review
16 May 2012
Dear llwvc:
Thank you for taking the time from your day to share your experience at the Crowne Plaza Cleveland South Independenece. We strive to provide dependable service, comfortable surroundings at reasonable prices, and consequently it’s unfortunate to see that you’re unsatisfied. We are working hard to provide the best possible product to our entire guests, and in the months...
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Findlay, Ohio
Senior Contributor
I got this hotel on priceline for a decent price. The hotel is located close to the highway and I was able to get to the Cleveland Clinic in the morning within 25-30 minutes. Carpet and walls are starting to show age but sheets/towels were clean. Bed was comfortable. Air conditioner/heat unit was a little loud but worked fine.
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Joe Isernia, General Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review
16 May 2012
Dear natrat:
Thank you for taking the time to share your feedback with us regarding your most recent stay with us. We truly value your input and very much rely on you our guest to help us improve our hotel operation. Your willingness to share your thoughts with us is genuinely appreciated.
Joe Isernia General Manager
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Cleveland, Ohio
Reviewer
This hotel is locate behind the BP off Rockside Road in Independence, Ohio. I would not put it in the same category as a 3 star Holiday inn but its definitely not near a 3.5 star Sheraton at all. The beds and bathroom could definitely have been cleaner. The reviews that comment on this are accurate.
My family always enjoys...
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Joe Isernia, General Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review
11 May 2012
Dear TechTony:
Thank you for taking the time to share your feedback with us regarding your most recent stay with us. We truly value your input and very much rely on you our guest to help us improve our hotel operation. I would like to truly apologize for the swimming pool issues you had with your family. We strive to...
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wellington
Senior Reviewer
This place was a joke and not a funny one at that..first my boyfriend called ahead to request a smoking king..the lady told him, "We are a non smoking hotel and Ohio is a non smoking state and you can't smoke in ANY facility in Ohio"..so he asked if we could get a king room then..she said yes that they...
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See 2 more reviews by tight0867 for Independence
Joe Isernia, General Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review
17 May 2012
Dear tight0867:
Thank you for taking the time to share your feedback with us regarding your most recent stay with us. We truly value your input and very much rely on you our guest to help us improve our hotel operation. I would like to truly apologize for the issues you had during your check in. We strive to exceed...
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Travellers are raving about these Independence hotels
Tulsa
Senior Reviewer
I stay in alot of hotels and have seen alot. Unfortunately this hotel falls into the extremely unclean category. From the hairs and layer of yuck in the bathroom to dust bunnies large enough to keep you up at night. Really a shame...I hope they get it together.
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Joe Isernia, General Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review
10 May 2012
Dear Ladymags_1:
Thank you for taking the time to share your feedback with us regarding your most recent stay with us. We truly value your input and very much rely on you our guest to help us improve our hotel operation. We strive to exceed the expectations of every guest that stays with us, and regretfully in your case we...
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hartford
Contributor
I stayed at this property in the same week on a Monday and Thursday. After reading the reviews i was reluctant to stay here but had a good experince on both stays. The check in both times was prompt and courteous. I was given a King Bed looking out the back away from the highway. The room was clean and...
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Joe Isernia, General Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review
9 May 2012
Dear Davediam:
Thank you very much for sharing with all of us about your wonderful time at our hotel.We strive to provide the best possible service and experiences day in and day out; it’s always great to hear from our guest on how we’re doing. We try to make everyone’s stay a “Home away from Home” provide the best comfort,...
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Ohio
Senior Contributor
I have stayed at this hotel many times and will continue to do so. Amazing staff, clean & spacious rooms. They go above and beyond to make sure your stay is always a pleasant one. One of my FAVS!
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See 2 more reviews by prettipinkprincess68 for Independence
prettipinkprincess68 has 1 more review of Crowne Plaza Hotel Cleveland South - Independence
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Reviewed 22 May 2011
Joe Isernia, General Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review
24 April 2012
Dear prettipinkprincess68:
On behalf of our entire staff thank you so much for your kind review. We certainly do strive to provide all of our guests with the level of service that you describe you received during your stay and I will certainly make sure I acknowledge the entire staff for their efforts. We hope that you have an opportunity...
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Additional Information about Crowne Plaza Hotel Cleveland South - Independence
5300 Rockside Road, Independence, OH 44131
Price range (per night):*
INR6,487 - 9,059
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4.0 out of 5, 20 reviewsLast reviewed 1 Jun 2012
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