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Mansion Hotel & Spa at Werribee Park

4.5 of 5
K Road | Werribee Park, Werribee, Victoria 3030, Australia (Formerly Sofitel Werribee Park Mansion Hotel & Spa)
Hotel amenities
Ranked #1 of 3 hotels in Werribee
4.0 of 5 stars 50 Reviews
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50 reviews from our community

    Trip type
Traveller rating
    18
    18
    6
    6
    2
Date Rating
NP57
Perth, Australia
Senior Reviewer
7 reviews
2 helpful votes
4 of 5 stars Reviewed 6 February 2012 NEW

After reading many of the Tripadvisor reviews for this establishment I was not expecting too much. I was here for two nights attending a work conference. From the moment I arrived I found the staff attentive and helpful. Necessary information was accurate and the staff showed patience when our facilitor changed the meal timetable. The rooms both for sleeping and... More

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David_and_Rose
Melbourne, Australia
Senior Contributor
23 reviews
8 helpful votes
4 of 5 stars Reviewed 3 February 2012

Had an interesting stay here for a conference. Arriving in the dark I found the roads leading into the hotel off the Princes Freeway to be very poorly sign posted. On arrival friendly staff quickly checked me in and the room service was nice. 3:00am in the morning the fire alarm went off and just kept screaming; I waited for... More

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joiedevivre3000
Melbourne, Australia
Reviewer
4 reviews
1 helpful vote
4 of 5 stars Reviewed 31 January 2012

Gorgeous hotel for a mini break not far from Melbourne city though so tranquil it feels like your hundreds of km's away. Great indoor pool/spa. Fantastic breakfast. Highly recommend. More

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Anasatasia
Sydney, Australia
Reviewer
5 reviews
1 helpful vote
5 of 5 stars Reviewed 17 January 2012

We had our national conference here and we had a wonderful time. Prior to the event, we stayed to trial the facilities as many of our attendees were going to attend stays. The Spa is excellent, offering a good range or services at a reasonable price. The gym is a little small and under equipped, but the pool is great.... More

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Emma Bedford, General Manager at Mansion Hotel & Spa at Werribee Park, responded to this review
29 January 2012

Dear Anasatasia, Thank you for your wonderful feedback regarding your recent stay. I am pleased you enjoyed both your leisure and business stay with us and had the oppurtunity to experience all that we have to offer. I hope to welcome you to the Mansion Hotel & Spa in the near future. Kind Regards, Adrian More

Matt5150
Melbourne, Victoria, Australia
1 review
2 of 5 stars Reviewed 3 January 2012

Decided to stay here on New Year's Eve with my girlfriend as I had received a $465 voucher from my company recently for a night's stay and dinner at any of the Lancemore properties (I'm not a huge fan of vouchers, but on this occasion I thought what the heck). After calling and speaking to more than three people over... More

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Emma Bedford, General Manager at Mansion Hotel & Spa at Werribee Park, responded to this review
29 January 2012

Dear Matt5150, Thank you for your honest feedback regarding your stay with us on NYE 2011. Our new doorman starts this week and so will most certainly provide all of our guests with spectacular sense of arrival and ensure all of our guests are assist with their luggage. Your feedback regarding rooms and your dining experience will certainly be taken... More

K F
Torquay, Australia
1 review
3 of 5 stars Reviewed 1 January 2012

Went there for a surprise night away with my partner. I wanted it to be special and on reading the reviews about the small rooms I decided to book a Superior Room. Staff were polite and the ground was beautiful - the driveway was hard to find but spotting giraffes over at the Zoo as we drove down the drive... More

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Emma Bedford, General Manager at Mansion Hotel & Spa at Werribee Park, responded to this review
29 January 2012

Dear K F, Thank you for your feedback on your stay with us. We will certainly take your feedback on board regarding our Superior Rooms. I am glad you enjoyed the Junior Suites and the drive into the hotel with the giraffee's. I look forward to welcoming you back to the hotel in the near future. Regards, Adrian More

Tracy H
Melbourne, Australia
Senior Reviewer
6 reviews
5 of 5 stars Reviewed 28 December 2011

Stayed at The Mansion Werribee twice, once for relaxation and recharging the batteries and once with the family for fun. So much to do - visit the old mansion, walk the gardens, visit the winery, relax with a massage and pamper in the Spa, have fun in the pool & spa area, and great steam room, visit the Werribee Zoo... More

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Emma Bedford, General Manager at Mansion Hotel & Spa at Werribee Park, responded to this review
29 January 2012

Dear Tracy H, Thank you for your kind comments regarding your two recent stay's with us at the Mansion Hotel & Spa. I am pleased to see you have had the chance to enjoy the hotel on two very different occasions. I look forward to again welcoming you back to the hotel in the future. Kind Regards, Adrian More

cindy c
Melbourne, Australia
1 review
1 helpful vote
3 of 5 stars Reviewed 27 December 2011
1
person found this review helpful

Have been before and had a larger room, but this time had such a tiny room, you could barely walk around the bed. After my husband scalded himself in the shower, and I asked for another room, we were ushered into another tiny, tiny room. I wonder where the sardines slept that night? More

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Emma Bedford, General Manager at Mansion Hotel & Spa at Werribee Park, responded to this review
29 January 2012

Dear Cindy C, Thank you for your feedback on your recent stay with us. Our Classic Rooms are cosy - these were part of the original building when the hotel operated as a Seminary in the early 1920's thus the size of the rooms. I look forward to welcoming you back to the hotel soon. Regards, Adrian More

picca
patterson lakes
Contributor
18 reviews
10 helpful votes
4 of 5 stars Reviewed 16 December 2011
1
person found this review helpful

Stayed with my sister, for a girls weekend without husbands and kids. We booked a package that included meals and a massage.Staff at reception were friendly and professional. The room however was underwhelming and a bit boring. Although the room was clean the furniture was old and cheap and the windows were covered in cobwebs outside, not good. Bed was... More

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Emma Bedford, General Manager at Mansion Hotel & Spa at Werribee Park, responded to this review
29 January 2012

Dear Picca, Thank you for your kind comments regarding your recent stay. In regards to the cobwebs on our windows, these will be taken care of this month and shall make a great difference to the look and feel of the hotel. I look forward to welcoming you back to the Mansion Hotel & Spa in the near future. Regards,... More

SampaulMelbourne
Melbourne
Contributor
19 reviews
10 helpful votes
3 of 5 stars Reviewed 10 December 2011

We were given a gift voucher...but we lost it! Doh! I sent an email asking if they had the voucher details..no reply. Sent another email, then got a call. Got the voucher number, and tried to book online. We were trying to get a Classic room $209 per night. The website indicated the room was available, but it wouldn't work... More

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Emma Bedford, General Manager at Mansion Hotel & Spa at Werribee Park, responded to this review
29 January 2012

Dear Sampaul Melbourne, Thank you for your feedback regarding your stay with us. We will certainly take your feedback on board to ensure that each guest experience is improved from the moment they contact the hotel. I hope to welcome you back to the hotel in the near future. Regards, Adrian More

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Mansion Hotel & Spa at Werribee Park Also Known As

  • Sofitel Werribee
  • Sofitel Werribee Park Mansion Hotel
  • Werribee Sofitel
Address: K Road | Werribee Park, Werribee, Victoria 3030, Australia (Formerly Sofitel Werribee Park Mansion Hotel & Spa)

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