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Hilton London Gatwick Airport


Hotel class 4.0 of 5
South Terminal Gatwick Airport, Lowfield Heath RH6 0LL, England
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Reviews you can trust

62% Recommend
3.5 of 5 stars 364 reviews
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By trip type
All (364)
[ Date ] [ Rating ]
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5 of 5 stars
Grantham, United Kingdom
18 Nov 2009 | Trip type: Couples New
1/1 found this review helpful

We booked a hotel near the airport then on a friends advice we changed to the Hilton, we are so pleased we took there advice, the location is great for the short stay park & the south terminal, on the online booking service we got offered upgrade at a cost if available we were upgraded to a suite for a... more

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4 of 5 stars
Isle of Man
18 Nov 2009 | Trip type: Couples New
1/1 found this review helpful

We stayed here for one night on 8th November and experienced excellent service from all members of staff we encountered. We emailed the hotel prior to arrival and our requests regarding room type, position, etc had all been noted on our reservation and accommodated wherever possible. The improvements to the Atrium/Reception area had just been finished when we arrived and... more

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4 of 5 stars
Herfordshire
9 Nov 2009 | Trip type: Couples
2/2 found this review helpful

Stayed for one night before our flight and was very pleased with the choice. We booked through an internet agent as a mystery 4-star hotel option and only found out it was the Hilton after booking so we took a chance, but it was worth it. Check-in was speedy and pleasant, and the room was lovely. It has clearly been... more

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4 of 5 stars
not here
6 Nov 2009 | Trip type: Family
1/1 found this review helpful

stayed two nights - one at each end of a holiday. first night fine - very large family suite with reasonable decor. curious bathroom sink design, tap barely reached basin - fashionable but impractical design. Long walk from lift to room. second night was a problem on check in as the room we had booked and paid for was oversold... more

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2 of 5 stars
Reading, UK
1 Nov 2009
1/2 found this review helpful

I stayed for 1 night in September before a flight to Aruba. Last year we stayed a Gatwick hotel (I won't name the chain) which was dreadful. I had no bed linen and even after complaining, still didn't get any but I won't bore you with the details of that story! After experiencing the Gatwick Hilton it was an absolute... more

Management response from
kballam, manager

Dear Esmel thank you for reviewing our hotel. Your comments are greatly appreciated and we are very pleased that you have re-booked for next year. Hopefully then we will do enough to squeeze a higher score from you, we will always try our hardest! Best regards!!

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4 of 5 stars
Scotland
31 Oct 2009 | Trip type: Business, Solo travel
2/2 found this review helpful

I stayed for one night prior to an international flight. The check-in and check-out were speedy, professional and efficient, the room was quiet and very clean, and overall it was exactly what one should expect in an airport-based hotel. It was a touch difficult to navigate my way to the terminal, but overall worth staying here rather than fighting traffic... more

Management response from
kballam, manager

Dear ArgyllPiper thank you for your very honest and direct review of our hotel it is most appreciated. I am extremely pleased that you will return and we look forward to it. Many thanks, best regards!!

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4 of 5 stars
Altrincham Cheshire
27 Oct 2009 | Trip type: Business, Solo travel
1/1 found this review helpful

The hotel is in a big transformation at the moment with lots of building work going on - the reception and bar area is totally out at the moment. However it will be good when finished Bedrooms up to the usual standards - new black on 7th is excellent more

Management response from
kballam, manager

Amanda Jolly thank you so much for your very precise and intelligent review of our hotel. Your comments are greatly appreciated and give a true picture of the property and services. Again thank you so much! Best regards.

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2 of 5 stars
channel islands
25 Oct 2009 | Trip type: Couples
0/2 found this review helpful

We recently stayed at the Gatwick HIlton - the first time for 26 years and I don't think any upgrading had been done since! The reception is a building site which is very offputting. We were staying for two nights - one at each end of our trip. The first night was so noisy all we heard during the night... more

Management response from
kballam, manager

Burdock thank you for your review of our hotel. The hotel has been upgraded twice since being built and the current refurbishment is to enhance our guests stay even further. Never a good time to do it but we hold our regular guests long term comfort and perception in high regard. We hope to welcome new customers also to enjoy...

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2 of 5 stars
Cambridge England
22 Oct 2009 | Trip type: Couples
0/2 found this review helpful

We have stayed at this hotel before and have been very happy. This particular time was awful. We didnt have a bathroom which looks as luxurious as the photos on previous postings. Certainly not a seperate shower We had a worn out room. The sink taps (no, we did not have a modern set of taps) were so hard to... more

Management response from
kballam, manager

Cambridgegal67 I and my colleagues were very concerned to read your review. Unfortunately no details of your stay are available to us but please let me assure you that your experience is not indicative. We have 821 rooms 80% plus occupancy and receive numerous compliments from other mediums as well as TA. Best regards!

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4 of 5 stars
Tunbridge Wells
20 Oct 2009 | Trip type: Solo travel
2/2 found this review helpful

Stayed here overnight before a morning flight to the Windies. Check-in was friendly and efficient. I had previously requested on the Internet for the £10.00 upgrade to a de-luxe room which was cheerfully provided. Only problem was my room was in the new wing and you almost needed Sat-Nav to find it. Room spacious,spotless and surprisingly quiet. Nice meal in... more

Management response from
kballam, manager

Tunbridge Wells your review was a joy to read and did make me laugh. Sorry about the trek to the deluxe wing of the hotel, but the best is always worth that bit extra effort. The newly renovated rooms however in the near building are delightful and please ask for one next visit! Thank you again for your wonderful and...

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Hilton London Gatwick Airport Also Known As

  • Hilton Hotel Lowfield Heath
  • Hilton Lowfield Heath
  • Lowfield Heath Hilton
Address: South Terminal Gatwick Airport, Lowfield Heath RH6 0LL, England
Hotels in Lowfield Heath Hilton London Gatwick Airport
3.5/5.0
364