Purchaseda few vouchers for afternoon tea as treats for my friends birthdays ect,Our first vist my Friend and i went along for afternoon tea as her birthday treat, welcomed by frindly staff, brought a welcomed pot of tea, then came the sandwiches and cake three figer sized sandwiches each half a small chocolate eclair a whole scone each and a...
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The common areas of the hotel are lovely, the reception and the resaurant for example but the rooms are very tired. The carpet looked like it could use a good vacuum and there was a small portable TV. Even the budget hotels have larger, flat screen TVs these days. Also, the vents on the back of the TV were full...
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Reviewed 28 May 2011
Dear Guest
Thank you for taking the time to offer feedback following your recent stay here at Copthorne Hotel, Merry Hill. I was disappointed to read that you were not satisfied with the facilities, though must thank you for your mention of the service levels provided. I will be sure to pass these onto the team.
Thank you once again...
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The Copthorne looked like it could have been a very nice place and on initial impressions from the reception it seemed good. However the first impressions didn't last long, the room I was given had seen better days, there were a couple of cigarette burns in the carpet, the bathroom door had a hole / dent the size of a...
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We held my daughters wedding party at the Copthorne on the 5th May 2012 Eveyone had a fantastic Day all the staff were very attentive looking after our every need. From booking Clare was a true ambassador to Sunny and Drew in the evening who were exceptional. To all the staff a big thank you .
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Stayed here for one night with work, fantastic stay, had a massive room, great big bed, large bathroom, bizarre shower though I will say, think the shower head is in need of changing, but warm and clean and that was the main thing!!
Ate at the hotel, this was very nice, the bar area was very busy in the evening...
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Dear Guest
Thank you for posting your recent experience. I was pleased to see that you had enjoyed your time with us.
Best regards
Matt Ward
General Manager
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stayed over night on 21st april arrived midnight as we had been to a wedding not at this venue very put of on arriving to see 5+ police cars their was told the weddind that had been held their in the hotel had all kicked of and we were booked in quickley then shut in the bar away from the...
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Dear Christine
Thank you for taking the time to share your recent experience. I was dissapointed to read your comments regading the breakfast experience. Please rest assured that this is not our normal level of service and would ask you to contact me directly when you are returning to the area - matt.ward@millenniumhotels.co.uk
Thank you also for your kind words...
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We stayed here for one night as we were going to a concert in Dudley. I think my wife booked it as it is literally across the road from the excellent Merry Hill shopping centre!
Anyway, the first impression when we walked into reception was 'Wow!' Very impressive entrance, pleasant staff who explained things.
Went up to the room, and...
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Dear guest
Thank you for your recent review following your stay and concert trip. I was disappointed to read that you had not found everything to your satisfaction in the bathrooom, please accept my sincere apologies for this. I can assure you that your comments have been passed to both our Maintenance and Housekeeping team to take the required action(s)....
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I attended the wedding reception of my niece Clare Horton to Paul Rogers yesterday. What a lovely venue this was. The food was excellent and the service exceptional. Would recommend this venue for a wedding. The bride's mother Jean also said that they had been looked after extremely well. We did not stay at this hotel.
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Dear Pat
Thank you so much for sharing your recent experience whilst attending your families wedding. I was delighted to read that you were all very pleased with the service and facilities provided.
Yours sicnerely
Matt Ward
General Manager
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I held my party here on Good Friday 6th April. At every turn the staff were fantastic. drew and his team were 2nd to none.
30 couples from the party stayed in the hotel including myself. Every one, yes everyone commentated on the high standards of this hotel.
The party in the Earls Suite was wonderful and I can't thank...
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Dear Guest
Thank you for chosing to host your celebration with us and following a great day share your experience by posting it here.
I have shared your praise with Claire and Drew, who are always delighted to receive such comments.
Thank you once again
Yours sincerely
Matt Ward
General Manager
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I stayed here on business this week. The hotel is very nice, friendly staff and a good location for my needs. I booked a double room but was allocated a family one which was fine by me as it was huge!
Breakfast was standard, food at dinner was better than average. The service in the restaurant was excellent.
I didn't...
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Dear Helen
Many thanks for posting your review and sharing your experience.
As you pointed out the facilities within the leisure club are included and include, swimming pool, sauna, jacuzzi, steam room, gym and aerobic studio activities.
We also have a Spa facility offering a wide range of beauty treatments.
Whilst we do not have net curtains all of our...
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