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All 2 Breierley Hill hotels »

Copthorne Hotel Merry Hill Dudley

4.0 of 5
Level Street | The Waterfront, Breierley Hill DY5 1UR, England
Hotel amenities
Copthorne Hotel Merry Hill Dudley
4.0 of 5 stars 171 Reviews
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171 reviews from our community

What travellers say about this hotel
  • Club room(6)
  • Very clean(4)
  • FREE parking(4)
  • Leisure facilities(4)
  • Good size(3)
  • Internet access(3)
  • Last stay(3)
  • Friendly and helpful(3)
Traveller rating
    49
    56
    28
    23
    15
Only show reviews for Family (21) | Couples (60) | Business (47)
Date Rating
Cannock
Contributor
18 reviews 18 reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 18 May 2012

Purchaseda few vouchers for afternoon tea as treats for my friends birthdays ect,Our first vist my Friend and i went along for afternoon tea as her birthday treat, welcomed by frindly staff, brought a welcomed pot of tea, then came the sandwiches and cake three figer sized sandwiches each half a small chocolate eclair a whole scone each and a... More

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Preston, United Kingdom
Top Contributor
54 reviews 54 reviews
Reviews in 27 cities Reviews in 27 cities
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 18 May 2012

The common areas of the hotel are lovely, the reception and the resaurant for example but the rooms are very tired. The carpet looked like it could use a good vacuum and there was a small portable TV. Even the budget hotels have larger, flat screen TVs these days. Also, the vents on the back of the TV were full... More

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Matt Ward, General Manager at Copthorne Hotel Merry Hill Dudley, responded to this review
21 May 2012

Dear Guest Thank you for taking the time to offer feedback following your recent stay here at Copthorne Hotel, Merry Hill. I was disappointed to read that you were not satisfied with the facilities, though must thank you for your mention of the service levels provided. I will be sure to pass these onto the team. Thank you once again... More

Bucks
Contributor
11 reviews 11 reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 13 May 2012

The Copthorne looked like it could have been a very nice place and on initial impressions from the reception it seemed good. However the first impressions didn't last long, the room I was given had seen better days, there were a couple of cigarette burns in the carpet, the bathroom door had a hole / dent the size of a... More

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Cheslyn Hay
1 review
5 of 5 stars Reviewed 13 May 2012

We held my daughters wedding party at the Copthorne on the 5th May 2012 Eveyone had a fantastic Day all the staff were very attentive looking after our every need. From booking Clare was a true ambassador to Sunny and Drew in the evening who were exceptional. To all the staff a big thank you . More

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Swansea, United Kingdom
Senior Contributor
42 reviews 42 reviews
Reviews in 24 cities Reviews in 24 cities
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed 1 May 2012

Stayed here for one night with work, fantastic stay, had a massive room, great big bed, large bathroom, bizarre shower though I will say, think the shower head is in need of changing, but warm and clean and that was the main thing!! Ate at the hotel, this was very nice, the bar area was very busy in the evening... More

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Matt Ward, General Manager at Copthorne Hotel Merry Hill Dudley, responded to this review
7 May 2012

Dear Guest Thank you for posting your recent experience. I was pleased to see that you had enjoyed your time with us. Best regards Matt Ward General Manager More

west midlands
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 May 2012

stayed over night on 21st april arrived midnight as we had been to a wedding not at this venue very put of on arriving to see 5+ police cars their was told the weddind that had been held their in the hotel had all kicked of and we were booked in quickley then shut in the bar away from the... More

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Matt Ward, General Manager at Copthorne Hotel Merry Hill Dudley, responded to this review
7 May 2012

Dear Christine Thank you for taking the time to share your recent experience. I was dissapointed to read your comments regading the breakfast experience. Please rest assured that this is not our normal level of service and would ask you to contact me directly when you are returning to the area - matt.ward@millenniumhotels.co.uk Thank you also for your kind words... More

Lancashire
Senior Reviewer
10 reviews 10 reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 25 April 2012

We stayed here for one night as we were going to a concert in Dudley. I think my wife booked it as it is literally across the road from the excellent Merry Hill shopping centre! Anyway, the first impression when we walked into reception was 'Wow!' Very impressive entrance, pleasant staff who explained things. Went up to the room, and... More

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Matt Ward, General Manager at Copthorne Hotel Merry Hill Dudley, responded to this review
7 May 2012

Dear guest Thank you for your recent review following your stay and concert trip. I was disappointed to read that you had not found everything to your satisfaction in the bathrooom, please accept my sincere apologies for this. I can assure you that your comments have been passed to both our Maintenance and Housekeeping team to take the required action(s).... More

Cannock
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 15 April 2012
1
person found this review helpful

I attended the wedding reception of my niece Clare Horton to Paul Rogers yesterday. What a lovely venue this was. The food was excellent and the service exceptional. Would recommend this venue for a wedding. The bride's mother Jean also said that they had been looked after extremely well. We did not stay at this hotel. More

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Matt Ward, General Manager at Copthorne Hotel Merry Hill Dudley, responded to this review
7 May 2012

Dear Pat Thank you so much for sharing your recent experience whilst attending your families wedding. I was delighted to read that you were all very pleased with the service and facilities provided. Yours sicnerely Matt Ward General Manager More

Dudley, United Kingdom
Senior Contributor
31 reviews 31 reviews
Reviews in 18 cities Reviews in 18 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed 9 April 2012
1
person found this review helpful

I held my party here on Good Friday 6th April. At every turn the staff were fantastic. drew and his team were 2nd to none. 30 couples from the party stayed in the hotel including myself. Every one, yes everyone commentated on the high standards of this hotel. The party in the Earls Suite was wonderful and I can't thank... More

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Matt Ward, General Manager at Copthorne Hotel Merry Hill Dudley, responded to this review
7 May 2012

Dear Guest Thank you for chosing to host your celebration with us and following a great day share your experience by posting it here. I have shared your praise with Claire and Drew, who are always delighted to receive such comments. Thank you once again Yours sincerely Matt Ward General Manager More

New Romney
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 April 2012
1
person found this review helpful

I stayed here on business this week. The hotel is very nice, friendly staff and a good location for my needs. I booked a double room but was allocated a family one which was fine by me as it was huge! Breakfast was standard, food at dinner was better than average. The service in the restaurant was excellent. I didn't... More

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Matt Ward, General Manager at Copthorne Hotel Merry Hill Dudley, responded to this review
7 May 2012

Dear Helen Many thanks for posting your review and sharing your experience. As you pointed out the facilities within the leisure club are included and include, swimming pool, sauna, jacuzzi, steam room, gym and aerobic studio activities. We also have a Spa facility offering a wide range of beauty treatments. Whilst we do not have net curtains all of our... More

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Additional Information about Copthorne Hotel Merry Hill Dudley

  • Copthorne Merry Hill Hotel Dudley
  • Dudley Copthorne Merry Hill
Address: Level Street | The Waterfront, Breierley Hill DY5 1UR, England
Price range (per night):* INR4,124 - 8,471

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Copthorne Hotel Merry Hill Dudley
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