I stayed at this Ramada on a business trip, and have two serious complaints: 1. There was no hot water in my room. No hot water? Are you kidding me? Upon mentioning this at checkout, reception said I simply needed to inform them and they would fixed it. As a business traveller I expect hot water as standard, and with... More

Firstly the hotel is in a great area...very handy which is probably why you're considering staying there. Unfortunately the place is VERY tired and in desperate need of a serious refurbishment. The staff are friendly and helpful. The bedroom was clean but very old and out dated. The bed was comfortable and the sheets were clean as were the towels.... More

we were here for one night due to a booking problem with our original hotel. sadly this place is just a glorified T.lodge. :( The first room they showed us (101) was not fit for a homeless person let alone someone paying for 4* and the receptionist who was very pleasant showed us 2 more before we finally agreed on... More

We were placed in the cottage room 703. The room was freezing and the duvet supplied was about 1mm thick like an old blanket. The mattress was perilously close to bursting a spring at any time. More prison ward dormitory than £85 a night hotel room. I would expect a normal size duvet as a basic standard. Mentioning this at... More

When we arrived (after a 4 hour journey), we got told there were no family rooms available, even though we'd booked one a month before. They then miraculously found one for us. The bathroom was very dated with tiles missing and broken tiles. Bits were missing such as the complimentary bathroom shampoo's etc and no biscuits. Wifi was unavailable too.... More

Have stayed at this hotel several times during the weekdays. It is a typical business hotel with the usual amenities. The staff are very helpful. Rooms adequate, food average. Lovely location between Guildford and Leatherhead. It was very quite when we were there. The bar food was good and reasonably priced although the service was quite slow and the volume... More

Stayed here several times, as is the hotel of choice for my employer... Reception is always welcoming and professional... Rooms are comfortable and clean, shower is excellent, however, the suite could do with replacing as clearly worn. Bar service is good, however bar staff not always around in the evenings, often had to wait for someone to appear. Waiting staff... More

We checked in about 2030 on 09/04/13. We had difficulty gaining entry as we parked close to the disabled ramp and having hauled our bags to the door, found it to be locked despite the notice stating it was open until 2200. We walked around he building and found the back entrance. As we entered, we were choked by cigarette... More

Stayed on a business trip. Food awful. Frozen chips not hand cut. Steak tough and overdone. Cold restaurant. Over priced meal and drinks. Returned Irish coffees as cold with no real apology and tried to make out all was ok. Staff need customer care training! Rooms vv cold. Will not be returning.