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Ramada Guildford / Leatherhead

4.0 of 5
Guildford Road | East Horsley, Leatherhead KT24 6TB, England
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Ramada Guildford / Leatherhead
Ranked #1 of 4 hotels in Leatherhead
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186 reviews from our community

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Traveller rating
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Date Rating
epsom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 11 May 2013 NEW

having been to a wedding reception here a few yrs ag, we thought we knew what we were getting when we booked our reception here a year ago. we were wrong. The events co ordinator went above & beyond all our expectations. Nothing was to much trouble for Clinton. From helping us choose colour schemes to resolving a couple of... More

Was this review helpful? Yes 1
Nottingham, England
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 9 May 2013

I stayed at this Ramada on a business trip, and have two serious complaints: 1. There was no hot water in my room. No hot water? Are you kidding me? Upon mentioning this at checkout, reception said I simply needed to inform them and they would fixed it. As a business traveller I expect hot water as standard, and with... More

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Burley in Wharfedale, United Kingdom
Top Contributor
98 reviews 98 reviews
43 hotel reviews
Reviews in 50 cities Reviews in 50 cities
81 helpful votes 81 helpful votes
3 of 5 stars Reviewed 9 May 2013

Firstly the hotel is in a great area...very handy which is probably why you're considering staying there. Unfortunately the place is VERY tired and in desperate need of a serious refurbishment. The staff are friendly and helpful. The bedroom was clean but very old and out dated. The bed was comfortable and the sheets were clean as were the towels.... More

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essex, england
Top Contributor
55 reviews 55 reviews
19 hotel reviews
Reviews in 36 cities Reviews in 36 cities
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed 7 May 2013

we were here for one night due to a booking problem with our original hotel. sadly this place is just a glorified T.lodge. :( The first room they showed us (101) was not fit for a homeless person let alone someone paying for 4* and the receptionist who was very pleasant showed us 2 more before we finally agreed on... More

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Marc11976, Manager at Ramada Guildford / Leatherhead, responded to this review
16 May 2013

Dear social-butterflies, I was sorry to read of your disappointment during your stay with us and that we failed to meet your expectations on this occasion. I apologise that this experience has been anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations, before, during... More

London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 29 April 2013

We were placed in the cottage room 703. The room was freezing and the duvet supplied was about 1mm thick like an old blanket. The mattress was perilously close to bursting a spring at any time. More prison ward dormitory than £85 a night hotel room. I would expect a normal size duvet as a basic standard. Mentioning this at... More

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Marc11976, Manager at Ramada Guildford / Leatherhead, responded to this review
9 May 2013

Dear hs4089, I would like to take this opportunity to apologise for what reads as a very disappointing stay, regarding the bedroom, and the restaurant chairs. Firstly I have spoken with both my housekeeping and maintenance team as to why the walls were dirty and peeling plaster present. These issues have now been addressed All bedrooms have a self-controlled radiator... More

manchester
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 26 April 2013

When we arrived (after a 4 hour journey), we got told there were no family rooms available, even though we'd booked one a month before. They then miraculously found one for us. The bathroom was very dated with tiles missing and broken tiles. Bits were missing such as the complimentary bathroom shampoo's etc and no biscuits. Wifi was unavailable too.... More

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Marc11976, Manager at Ramada Guildford / Leatherhead, responded to this review
9 May 2013

Dear nicola0711, I was sorry to read of your disappointment during your stay with us and that we failed to meet your expectations on this occasion. I apologise that this experience has been anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations, before, during... More

Wiltshire
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 25 April 2013

Have stayed at this hotel several times during the weekdays. It is a typical business hotel with the usual amenities. The staff are very helpful. Rooms adequate, food average. Lovely location between Guildford and Leatherhead. It was very quite when we were there. The bar food was good and reasonably priced although the service was quite slow and the volume... More

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Marc11976, Manager at Ramada Guildford / Leatherhead, responded to this review
27 April 2013

Dear AADick Thank you for your kind comments. It is always a pleasure to receive positive feedback regarding the hotel, especially in relation to the helpfulness of the staff, and the standard of the bar food. I shall endeavour to ensure that we focus on your valid observations concerning the bedrooms and the bar service and take direct action where... More

1 review
3 of 5 stars Reviewed 18 April 2013

Stayed here several times, as is the hotel of choice for my employer... Reception is always welcoming and professional... Rooms are comfortable and clean, shower is excellent, however, the suite could do with replacing as clearly worn. Bar service is good, however bar staff not always around in the evenings, often had to wait for someone to appear. Waiting staff... More

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Marc11976, Manager at Ramada Guildford / Leatherhead, responded to this review
27 April 2013

Dear Claudette G, It is always a pleasure to receive such positive feedback from our guests. Please be assured that your kind words have been shared with all my team, especially Richard whom you have personally highlighted, and I have specially thanked. He has been with us for over ten years and is as you say, charming and entertaining, and... More

Colchester
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 10 April 2013

We checked in about 2030 on 09/04/13. We had difficulty gaining entry as we parked close to the disabled ramp and having hauled our bags to the door, found it to be locked despite the notice stating it was open until 2200. We walked around he building and found the back entrance. As we entered, we were choked by cigarette... More

Was this review helpful? Yes 1
Marc11976, Manager at Ramada Guildford / Leatherhead, responded to this review
27 April 2013

Dear FiveStarVegas, In reply to your personal letter that I received initially, please see my personal letter to yourself in response to your review regarding your stay with us Yours faithfully Puran Barr Operations Manager More

Manchester
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
23 helpful votes 23 helpful votes
1 of 5 stars Reviewed 26 March 2013 via mobile

Stayed on a business trip. Food awful. Frozen chips not hand cut. Steak tough and overdone. Cold restaurant. Over priced meal and drinks. Returned Irish coffees as cold with no real apology and tried to make out all was ok. Staff need customer care training! Rooms vv cold. Will not be returning.

Was this review helpful? Yes
Marc11976, Manager at Ramada Guildford / Leatherhead, responded to this review
27 April 2013

Dear ManchesterSpeedy I was sorry to read of your disappointment during your stay with us and that we failed to meet your expectations on this occasion. I apologise that this experience has been anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations, before, during... More

 
 
Ramada Guildford / Leatherhead
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Additional Information about Ramada Guildford / Leatherhead

Also Known As:
Ramada Guildford / Leatherhead Hotel
Ramada Guildford / Leatherhead Hotel Leatherhead
Ramada Leatherhead
Leatherhead Ramada
Ramada Guildford Leatherhead
Address: Guildford Road | East Horsley, Leatherhead KT24 6TB, England
Phone Number:
Region: United Kingdom > England > South East England > Surrey > Leatherhead
Amenities:
Bar/Lounge Business Centre Free Parking Pets Allowed Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 4 hotels in Leatherhead
Price range (per night): ₹ 5,087 - 8,205
Hotel Class:4 star (4*)
Reservation Options:
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Ramada Guildford / Leatherhead
See the lowest price* (from Hotels.com, Booking.com, Expedia.com, and 7 more)
Enter dates 1 night 2 nights
Show Prices