I have used the Antoinette on a number of occasions, attending courses. The breakfasts are first class, staff on hand if you need anything. Staff on booking in where helpful asking if my colleague or I needed help with our luggage.The bedroom clean and tidy and
keeped the same,the five days I was there. The only down side was that...
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great location to getting into london on train . very good service . breakfast and dinner 10 out of 10.very good room service / reception 10 min walk into kingston . nice town centre . well done to all the staff and management.
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Dear thomkenny,
As the Guest Relations Manager, I would like to thank you for taking the time to post such a positive review.
Please be assured this will be shown to all the team at Antoinette Kingston, who looked after you during your stay.
Our location within walking distance of two stations which offer frequent train services to London, makes...
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We are a same sex couple. We booked the hotel and paid in full up front through needtoescape. When we checked in, the desk person harassed us to have twin beds instead of the double we had booked. Then they asked for my credit card to hold some money for the stay. I have come across this before, so I...
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Great Location, very close to Surbiton train station (express train will drive you towards Waterloo in 20 minutes) and to lovely Kingston shopping center (I could reach either Surbiton/Kingston train stations within 15 minutes walk), with plenty of nice shops, bars and pubs on the river.
The cleaniness in the room was superb.
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We have often stayed at the Antoinette as our daughter lives in Surbiton and have never had a problem before.However,last weekend we stayed in a very large double room with a very small double bed. We are not big adults by any means but had a very bad nights sleep . In the morning we measured the bed and found...
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Dear jrb24
As the Guest Relations Manager, I am sorry to learn that on your most recent visit to the hotel, you experienced an issue with the size of the bed. All Superior Rooms have a double bed, and I would like to thank you for bringing this to our attention, so that it can be investigated.
I am pleased...
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I have stayed at this hotel several times, the last being in January 2012. I have had to attend several weekend seminars in Central London and could not afford the hotels near to the training venues. My son recommended the Antoinette. It takes approximately 25 minutes from Waterloo to Kingston or marginally quicker to Surbiton and about 15 minute walk...
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Dear Margaret28_12,
As the Guest Relations Manager it is nice to hear that you have stayed with us on several occasions, and that you feel that you receive excellent value for money from a hotel that is convenient for visiting London.
I will pass on your kind comments regarding the professional level of service you received, and am pleased that...
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We attended my brothers wedding and advised the £69 was inclusive of the wedding discount. We checked with the receptionist as breakfast was on our card and she advised open till 0930 but the card stated 10am for Sundays. We asked if this was inclusive and she again advised yes. The rooms were ok, basic but clean and the breakfast...
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Dear Mirv69
My name is Alison and I am the Guest Relations Manager for Antoinette Hotel Kingston. I would like to confirm that the price you paid as part of your brother’s wedding bedroom allocation was extremely preferential. Your confirmation, which we e-mailed you at the time of you making your reservation specified that your rate was room only. I...
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Our double room was very small and really could have done with some updating. Staff were friendly and hotel was clean. Large free car park.
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Dear 9arms,
I am pleased that you found the team at Antoinette Kingston friendly, the housekeeping to a high standard, and enjoyed the benefits of complimentary secure car parking.
Thank you for observations regarding your room, which will be acted on as part of our current
re-furbishment programme.
I look forward to welcoming you back into one of our spacious...
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Spacious rooms comfy beds and clean nice bar food breakfast ok but music at breakfast time needs updating makes me want to finish quick and get out
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Dear Firky,
Thank you for your review. I am glad that you found the Superior room to be spacious, and cleaned to a high standard. Our beds are purchased from Hypnos the only company to provide beds to the Royal Household, in order to ensure our guests receive a great nights sleep. Your comments regarding the music at breakfast have...
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We stayed one night at the Antoinette Hotel as wedding guests of a wedding hosted by the hotel. Accomodation in the garden annexe was standard accomodation and comfortable. Breakfast the next morning was good; buffet style; help yourself (full English, or continental). Check out took a while due to 70 guests checking out with one reception staff on hand.
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Dear RobParker,
Thank you for feedback and taking the time to post a review.
I am pleased that you found the accommodation comfortable and enjoyed our great value Full English and Continental Breakfast Buffet. I apologise for the wait you experienced when checking-out of the hotel, please be assured that normally there are always two members of the Reception team...
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