The hotel is in the process of being refurbished and therefore we were placed in the blue room in the cottage. This was not great but just acceptable as it is so close to Hampton Court, for the flower festival. When finished this hotel will be very good indeed and will be ideal for people visiting Hampton Court and the... More

After reading the trip reviews I was in 2 minds to book elsewhere. However !!! This hotel is really nice, its just been and still is being refurbed as the new owner plans on putting in a Spa. Its in a great location, loved the pub next door. excellent parking. Rooms clean . The staff are really friendly. I will... More

We chose to stay here as it was close to the start of a charity Bike Ride that we were taking part in the next day. We were given a room right at the top of the house. The room was dated and in shocking condition. There were stains on the headboard, the bed sagged badly, the carpet was frayed... More

We should have known better - as soon as we entered the hotel reception the smell was awful but we had driven from France and it was getting late and it looked good from the outside although the car park should have been a clue plus the grotty pub next door. However, when we got to our room it looked... More

For the price we didn't expect luxury but did expect at least a good clean basic standand. Firstly let me say that the staff we friendly and pleasant, but the 'hotel' left a great deal to be desired. The reception area was often unstaffed and might have benefitted from an open window as old cooking smells seemed to linger there.... More

Friendly staff and great spanish food (compliments to Carlos and the Chef) on the evening. Welcomed on arrival by the new owner however we were disappointed by the family room in the side annex. Room was clean but was v. noisy from the traffic (additional glazing needed) and the dated decor. Bed was uncomfortably even for someone who is use... More

This is the hotel most disgusting hotelI have ever booked into I don't know how other cliental book into the place its smelly. Dated decor and dirty, I booked out after a night in the place.....

One night stay booked on the internet. Hotel is all very tired but was probably great in the 1970s.Seems to be run by a very nice Spanish family, hence the tapas restaurant downstairs. Large car park at rear. My wife described the first bedroom given to us as 'gruesome', small, smelly with a tiny bathroom. After asking for another we... More

We stayed at the Don Pepe for a family wedding at Hampton Court Palace. The outside of the hotel is very inviting and the staff/owners of the hotel are charming and very helpul. The rooms were basic and a little dated but we weren't spending much time there so we were happy. The bathrooms could do with updating. The Breakfast... More