We drove to the hotel as the website had mentioned a car park, however we had to park on the pavement outside where there was space for about 3 cars in total!!! We arrived early as the website had stated we could access our room from 1pm, the receptionist was confused and stated that they had had a few people...
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Dear Guest,
Thank you for the review you have left, I was very happy to hear you were pleased with your overall stay. I will be in contact with you personally to discuss all of your comments.
Best Regards
Maxine Short
Deputy Manager
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Easy 10 minutes walk from East Croydon station . Check-in quick and easy . Stayed Fri-Sat night . Room very clean and tidy . Good bed . No issues with noise , so peaceful sleep . Breakfast on Saturday a bit chaotic (hotel fully booked) . No cups or knives available , with beans & scrambled eggs in short supply...
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Dear Guest
Many thanks for the review, I am very pleased that you found your stay to be as you would have expected. It's great to hear that the hotel, the price and the location were all suited to your needs.
Yours Sincerely
Maxine Short
Deputy Manager
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This is not a holiday inn it is a company which uses the name so do not expect the same level of service.Rooms are crammped the beds are cheap and parking is a nightmare.
Also there are only 2 sets of glass on the bar wine or beer...?the lift takes ages as it is 9 floors high and if you...
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Dear Guest,
Thank you again for your comments, we have already replied to you through our Guest Relations team, where we did inform you that no matter what genre of music you are playing, at a level where we are receiving complaints from other guests, you will be asked to turn it down.
I am sorry that you now feel...
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A nice Holiday Inn in a central location in Croydon, just off of the high street with 2 big shopping centres. We stayed here during our long weekend to London. Our main purpose was shopping and sightseeing in London. The train station East Croydon is within walking distance and a direct train takes you to Victoria station in 20 minutes....
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Dear Guest,
I express my sincerest thanks to you for this fantastic review. We very much appreciate both the comments made and the loyalty you have shown to our hotel through your continued visits.
Best Regards
Maxine Short
Deputy Manager
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Everything about this place was very good or excellent.
Location wise, it is in the centre on Croydon for the bars, shops, clubs, restaurants etc.. We experienced no noise and about the only problem is it is quite difficult to locate.
Checking in was nice and easy and the guy on the front desk was friendly and welcoming as he...
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Dear Guest
I would like to express my sincerest thanks to you for this great review, I am so very pleased that you found everything to be just as you would have expected.
Kind Regards
Maxine Short
Deputy Manager
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The setting of this hotel is both a blessing and a curse, being situated in an alley at the back of a shopping mall. On the other hand, it does mean you're near the shops! Parking, however, is tricky and whilst the hotel can issue discount vouchers for local car parks, this all adds to the cost overall.
Inside the...
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Dear Guest
Many thanks for the review you have left. I am pleased that you found everything to your satisfaction, we very much look forward to accommodating you if you do return to Croydon.
Best Regards
Maxine Short
Deputy Manager
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The hotel is an HI Express, with rubber stamp room designs, tried and tested. You get a comfortable room, free of noise if you stay on the upper floors, with a spring bed that I must admit was one of the best I have ever slept in (I try to avoid these, but will definitely go back to this one)....
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Dear Guest,
We greatly appreciate the comments you have left on this review, I am pleased that you find the location and local amenities to your satisfaction.
Yours Sincerely
Maxine Short
Deputy Manager
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We were staying over for an athletics event at nearby Crystal Palace and we found this hotel for only £62 a night so that was excellent and we know as it is a Holiday Inn Express there are minimum standards and we will know what to expect.
The hotel was a bit difficult to find but the directions on the...
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Dear Guest,
I would like to offer my sincerest thanks for your review and recommendation, all of your comments are greatly appreciated.
Kind Regards
Maxine Short
Deputy Manager.
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My wife and I stayed in this hotel yesterday. We were attending my school friend's birthday party. We had flown from Glasgow and arrived at the hotel at noon in order to change before the party. We were curtly reminded that the checking in time was 2.00 pm and early checking in will cost us additional £10 per hour. We...
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Dear Guest,
Thank you so very much for the review left, I will contact you personally to go through all of the points you have raised.
Best Regards
Maxine Short
Deputy Manager
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Very nice staff at check in who respect the Priority Club members unlike some of the more expensive IHG hotels. Clean comfortable room and breakfast included in the price which is excellent value for money.
Dear Guest
We very much appreaciate your comments left, I am more than happy that you feel valued as a Priority club Member, when staying with us.
Best Regards
Maxine Short
Deputy Manager
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