when you approach the hotel you think fantastic- until you go inside. So old and tired. We had a executive suite which was well below standard, as it was raining we decided to stay in the hotel for drinks and food - wish we'd brought a brolly - the one bar was unclean with stains in the cushions and inch... More

Meal times here were like an episode of Fawlty Towers. The staff were foreign except for one guy and he was losing his patience with them in front of the guests What they served was hilarious as well! Don't go here if you have dietary needs cos they just don't do it. My partner asked for gluten free choices and... More

myself and wife had an absolute wonderful time last weekend the staff were brilliant and could not do enough for us we had an executive suite at the hotel with evening meal and breakfast the next morning. The evening meal was a 3 course and all 3 courses were excellent and the breakfast was extremely tasty and filling, i see... More

Take out the word luxury from the website description and you'll have a better idea of what to expect. The hotel is beautiful from the front and some of the public rooms and features are lovely, but the overall impression is very tired. Our room was a good size and had lovely views but was reached along some very tatty... More

We had a great Groupon offer for an overnight stay with 2 course dinner and breakfast. The staff were consistently polite and professional. We had a wonderful room and the hotel and grounds are lovely - some of it feels a little tired. We found the pool and leisure area a bit small for the scale of the hotel and... More

I will never stay here again. If you paid me. Driving up to the hotel, extremely impressive, once inside, slowly went downhill. Rooms which are named, for example, 'The Michael Heseltine Room', I'm sure are gorgeous, but it took about 10 minutes to walk to our room which, in my opinion, needs to be ripped out and started again. Thankfully,... More

I've done my fair bit of travelling and i know what to expect from a 4 star hotel in the UK. This venue takes advantage of the fact that a lot of people here are on corporate events. Having looked at their website, if you organise or provide training during the visit they give you a nice room, if you... More

We stayed here a couple of years ago and had fantastic food and service, we stayed last Sunday and the place has changed so much. Luckily we had a deal with the evening meal included as the food was extremely expensive and nothing special we had to return both desserts as I was given rock hard chocolate brownies and my... More

Met up with family here for a weekend get together. Upon arrival we were checked in by the reception manager who had appeared to forgotten his customer service training that is assuming he ever had any! The young man serving behind the bar did not appear to be enjoying his day at all and seemed put out that we were... More