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All 18 Croydon hotels »

Hallmark Hotel Croydon

4.0 of 5
Purley Way, Croydon CR9 4LT, England
Hotel amenities
Ranked #7 of 18 hotels in Croydon
3.5 of 5 stars 37 Reviews
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37 reviews from our community

    Trip type
Traveller rating
    8
    12
    9
    3
    5
Date Rating
coopuk
United Kingdom
Top Contributor
51 reviews
85 helpful votes
3 of 5 stars Reviewed 3 February 2012

I stayed at the Hallmark in Croydon in January 2012 with business. The first thing to know is that the hotel is NOT in a good location - it is well away from the town centre, and you will need a taxi to get from East Croydon. This costs £10 for a single trip, so be sure to add this... More

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MHH1009
Leeds, United Kingdom
2 reviews
4 of 5 stars Reviewed 30 January 2012

I’ve just made my first visit to Hallmark Croydon since the refurbishment finished (I visited several years ago when it was previously known as the Aerodrome). The bar and Brasserie look great and service has improved a lot. The bedrooms are also like new and the beds very comfy. I think it’s got to be the best hotel in the... More

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AdamSoltsLeedsUK
Leeds UK
Senior Reviewer
6 reviews
4 helpful votes
4 of 5 stars Reviewed 28 January 2012

I booked two standard double rooms for three nights at this hotel. The rooms were both very clean, comfortable and well appointed. Tastfully decorated and unlike some other hotels we've stayed in the tea and coffee facilities were topped up daily. The breakfast buffet was a little limited in choise but was adequate. The reception and breakfast staff were always... More

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Millybobs
Bradford, United Kingdom
1 review
5 of 5 stars Reviewed 27 January 2012

I recently attended a conference at this hotel and can honesty say I cannot think of anything that could have been done to make the stay any more enjoyable. All the staff I encountered were very friendly, the food was lovely (we had breakfast, conference lunch and dinner in the evening), and my bedroom was fab with a nice sized... More

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Gordon Chingara, General Manager at Hallmark Hotel Croydon, responded to this review
5 February 2012

Dear Millybobs, Thank you for your review following your stay with us. I am most delighted to read your comments which I have shared with my team. I look forward to seeing you on your next visit. Kind regards Gordon Chingara general Manager More

Nathan H
Glasgow
1 review
5 helpful votes
1 of 5 stars Reviewed 19 January 2012
5
people found this review helpful

Food was LATE and was very POOR. My wife and I were going out to a party and wanted to have a meal before hand in the hotel restaurant. In a Hurry: To make things quick we decided on 2 x starters which should have been quick to roll out. *How Busy was the restaurant: There was one other table... More

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Gordon Chingara, General Manager at Hallmark Hotel Croydon, responded to this review
21 January 2012

Dear Nathan H, Thank you for your review following your stay sometime this month. I am sorry to read about the disappointing stay and meal experience. Following the posting, I have met with the Chef and the Food and Beverage team and went through all the points that you made. Clearly the timing and communication was wrong and this has... More

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Willettssj
1 review
5 of 5 stars Reviewed 19 January 2012

I've stayed at this hotel on and off for nearly 20 years under the different names and owners (I think it started off as a Post House, first time I stayed). Hallmark have taken it over and brought it right up to date! From the reception, restaurant and rooms, it's a brand new hotel. Tastefully decorated, good quality finish and... More

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Gordon Chingara, General Manager at Hallmark Hotel Croydon, responded to this review
21 January 2012

Dear Willettssj, Thank you for your review. I am delighted to read that you enjoy your stays at the hotel. Great care has been taken to preserve the historic hotel with the Hallmark Hotels stamp and I am pleassed by your comment which I will share with my team. I look forward to seeing you on your next visit. Kind... More

Parchino
1 review
2 helpful votes
3 of 5 stars Reviewed 8 January 2012
2
people found this review helpful

I went here for my works Christmas party. It took nearly one and a half hours until the main course arrived and it was Terrible. Meat was dry, veg was a mixture of raw and burnt. wine was hideously over priced and tasted awful. It ruined the evening. More

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Nathalie M
Madrid, Spain
Reviewer
3 reviews
4 of 5 stars Reviewed 5 January 2012

I stayed at the Hallmark over Christmas with my two daughters. I had to keep revising my booking as plans changed almost daily. The staff were very helpful with this, didnt show any sign of frustration and made me and my daughters feel very welcome. We actually extended our stay. I had previously stayed at the Hallmark in September when... More

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Gordon Chingara, General Manager at Hallmark Hotel Croydon, responded to this review
21 January 2012

Dear Nathalie M, I am very pleased by your review and that you had a pleasant stay. I shared your review with the rest of my team as testament to their good service. Thank you for the review and look forward to welcoming you back in the near future. Kind regards Gordon Chingara General Manager More

Kevin M
Galway, Ireland
1 review
1 helpful vote
1 of 5 stars Reviewed 5 January 2012
1
person found this review helpful

I choose this hotel due it's impressive look and on the ground floor it is a very nice hotel. However, as business travellers we booked in on Monday the 2nd of January and the hotel was empty. We were told that we all had single rooms and I asked would it be possible to get doubles. We were told that... More

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Gordon Chingara, General Manager at Hallmark Hotel Croydon, responded to this review
21 January 2012

Dear Kevin M, Thank you for the review of your recent stay. Your request for an upgrade was not handled properly and I find this very disappointing. I have gone through your review with the Reception team in its entirety and clarified the hotel procedure and other issues. All the room issues that can be rectified immediately, such as heating,... More

Thomas P
London, United Kingdom
1 review
5 of 5 stars Reviewed 10 December 2011

I've been at the Hallmark the weekend before last and have got to say I was pleasantly surprised how much it has improved since Hallmark took it over from its previous owners. The room I was in was very pleasant, as was the staff and it is an absolutely gorgeous place, particularly the bar/reception/restaurant area. In contrast to the previous... More

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Hallmark Hotel Croydon Also Known As

  • Aerodrome Classic Hotel Croydon
  • Classic Hotel Croydon
  • Croydon Classic Hotel
Address: Purley Way, Croydon CR9 4LT, England

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