Can't fault anything about this hotel. It's very convenient to get to but in a lovely setting which feels quite secluded. The room was spacious and clean. Breakfasts and dinner were excellent with friendly and competent staff. I didn't try a cream tea but they looked amazing. Hotel has plenty of character and the spa is good and well decorated.... More

A substantial country house hotel hidden amongst its contoured gardens and Surrey pines. The hotel is conveniently placed for Camberley, Bagshot and Lightwater Plus all associated motorways. Our room was nicely appointed overlooking the gardens, inside the hotel was a little on the dark side largely due to trees and the wooden panels used throughout, on the other hand this... More

Just been to this amazing hotel , fantastic weekend , rooms were first class , breakfast was spot on loads to choose from loved the fresh fruit .would recommend this to couples and family's .lovely grounds and setting areas . The spa area was very nice and the relax room was calming .

The bedroom was good and the lounge was very comfortable. However, we arrived for a pre-dinner drink in the bar at 7.40pm to find the bar wasn't manned. We checked the lounge in case the barman was there. We then told a waitress in the restaurant that we were booked in for dinner and wanted a pre-dinner drink. We also... More

We stayed for 2 nights and wished we hadn't. On booking in the reception staff talked amongst themselves whilst leaving us to wait until they'd finished chatting. The rooms were ok but very noisy as the fans were rather loud. The restaurant was grubby and the waitresses were rude and deliberately avoided our attempts to get their attention. The Restaurant... More

Pleasant hotel in a nice setting but let down by being rather cold, On arrival we found our room very cold which took a couple of hours and two phone calls to reception to resolve. All of the public areas were chilly, on the second evening we decided to eat in the Restaurant which was so cold my partner wanted... More

I have to say that we are slightly disappointed today. What potentially should be a perfect hotel, due to the location, architecture and of course reputation of this hotel chain has turned out to be a poor overall experience. The Hotel rooms are lovely, as is the restaurant, however there have been a few things lacking today MAINLY staff. We... More

I have submitted my feedback to the hotel directly so rather than summarise and as I've typed it all once already, please see it in detail below. The upshot is DO NOT WASTE YOUR MONEY AT THIS HOTEL. Good points: Massage from Kerry was very good. A cleaner said good morning Bad points: The word hospitality is clearly absent from... More

Took my youngest daughter(12) after dropping some family at Heathrow (30mins)..Decided to make it a weekend away. We went to Chessington day following day (40mins). Great hotel to use as a base for Windsor and Legoland too. Staff were very attentive and were able to assist with any queries. Food and drink was high quality and prices as expected for... More