This is a lovely building that could be great. The public areas look OK. The corridor leading to our room had an oily smell ,the carpet looked filthy and the decoration looked like something from the late 70s. The room was very tatty but reasonably clean. The whole place looked like it had been done on the cheap. There was... more

I wanted this to be a good experience, returning home to my old stomping ground, but oh dear! The north-east needs as much tourist money as it can get, but they will not be flocking back if they visit here. At £90 per night b&b, you expect a decent room well furnished and a good cooked breakfast. I would have... more

We have just checked into this hotel - booked through late-rooms.com. It smells of last night's beer, and tonight's chips. The reception staff (when found) were uninterested. The decor of the rooms are basic and more like hostel accommodation rather than hotel. The bed appears to be clean but is uncomfortable. The toilet flush is erratic. I thought I was... more

I stayed here to attend a wedding. The room was clean. The food is awful. The staff were as mentioned in previous reviews "uninterested" once they had got you into a room. Nobody seemed to know the password for the WiFi and my shower did not work. I felt I had to strongly argue my case for NOT feeling very... more

The menu advertises a pot of tea with biscuits, on that basis we placed an order. it served without the biscuits, when we asked why; we were told that they only serve them in the morning. But this isn’t indicated on the menu. We raised the issue with the duty manager to no avail; it was a case of ‘tough’.... more

We stayed here on good friday just gone on our way up to Scotland. We got the £50 rate through laterooms.com and had quite a nice room. The food was very good and all but one of the staff were friendly, it was just the organisation and the service in the evening and at breakfast which let it down, bordering... more

We managed to get a double room here using lastminute.com and got two nights very cheaply. Considering the price we paid the hotel was good value however I would not have been prepared to pay the full rack rate. The room we were in looked like it had been recently re-decorated although not to a very high standard. The room... more

We stayed here for a family wedding but while the wedding and meal were great I would not return if I could help it. I gathered that some rooms had been upgraded but ours was not one of them. Beds were very comfy and clean but bathroom was awful. Mouldy metal windows, loose ceramic floor tiles - total toiletries consisted... more

We have now stayed at this hotel on two separate occasions and I can't believe it's the same hotel as these dreadful reviews I keep reading. So much so that it has inspired me to write. On both occasions we have found the staff very helpful. On our second stay my husband had to travel to England for surgery and... more