Stayed here in March last year and was reluctant to write a negative review but i feel its warrented.
Booked an offer online so was £60 for two of us for two nights room only which was reasonable for the location of the place but from the moment we got near it the alarm bells were ringing.
The place is...
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Dear Guest
Thank you for taking the time to review the hotel, I have passed your comments on to the local company who are in charge of the bin collections and passed concerns that my guests have been disturbed by the collections in the early mornings.
We are currently investing in the hotel and phase one of this is updating...
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First time staying at this hotel, and driving up to it I was left wondering why my business had booked me there, but once inside the hotel team were fantastic, yes the hotel is a little tired, but most hotels in Grimsby are, and would rather stay somewhere where I was greeted with a smile and genuine welcome than a...
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Dear Guest
Thank you very much for taking the time to review our hotel. I am really pleased you enjoyed our facilities and that the staff made your visit worthwhile. As you will see by previous comments we are upgrading rooms within the hotel which will take time but I am sure when they are finished you will be pleased...
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Amazing the difference between website and reality!Thankfully I managed to park right outside the main entrance.which was less than impressive.Check-in staff were pleasant and helpful but that is all i could say in its favour.
The hotel was very dated and shabby - desperately in need of attention.My room was a conflict...a bright red toilet seat?The decor was brown and...
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Dear Guest
Thank you for taking the time to review your stay, I am sorry you felt disappointed.
As a hotel we are currently investing and phase one of this includes updating the bedrooms to bring them more up to date for our customer needs. As you can appreciate because it is a large hotel this will take a bit...
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Stayed on business and needed somewhere handy. Arrived in dark and rain - not the best start since the car park is dark and it's not the best area of town! Receptionist friendly and efficient. Decor is definitely mid-1980s original, tartan carpets etc but at least reasonably clean. Room was a bit dingy but sufficiently warm and comfortable. TV reception...
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Dear Guest
Thank you for taking the time to review the hotel, I have passed your comments onto my staff and asked them to be more considerate to our guests in the future. I have also spoken to the local council who are in charge of the bin collections and passed concerns that my guests have been disturbed by the...
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This hotel has much need for updating.
Staff were friendly, Food was good which is a shame when looking around the hotel itself....
Bedrooms and enSuites were very 1960's and a bit erie.. Think the Shining!!
Location is not safe for individuals as the subways are renowned for attacks which didnt go down well.
I think its a great diggs...
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Dear Guest
Thank you for your review, and your comments regarding the staff and food. We do pride ourselves on our customer service and I am pleased that we could enrich your stay.
The hotel itself was built in the 1970’s and has been open since 1972. We are currently investing in the hotel and phase one of this is...
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I made the mistake of not looking at the reviews and I wish I had!!!!!! On arriving in the dark my first thought was how close I could get to the entrance for personal safety. Unfortunatly I couldn't and thus had to run to the entrance avoiding a weird looking bloke who I think would of attacked me given the...
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Dear Guest
Thank you for taking the time to post your review, I appreciate that as a lone lady traveller the car park at night can be a bit daunting, we do have CCTV installed in this area to give people like yourself a greater sense of security. I’m unsure what was wrong with the lock by your description as...
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I had read one or two review’s for this hotel with mixed reception I am now on the third day of a four night stay and I must say I’m pleasantly surprised ok the first floor bedrooms are not too modern but they are large enough warm and very clean.
The restaurant food is good not too expensive and large...
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Dear Guest
Thank you very much for your review, I am really pleased that we are meeting your needs and I look forward to welcoming you and your colleagues again in the future.
Kindest Regards
Paul Grantley
General Manager
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Basic but did the job. Close to town centre. Staff helpful. Free car park. Old and dated but fine
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Dear Guest,
Thank you for your review, I am really pleased that the hotel met your needs.
I agree that parts of the hotel are dated and we are currently in the first phase of updating and improving our look, because of the size of the hotel unfortunately it will take us a bit of time to move through the...
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Grimsby is hardly a long term holiday destination, so for the one or two nights I imagine most people stay, it's fine. Ive stayed here twice and oddly was placed in the same room both times, so can only comment on the one! Firstly, decor, yes it is dated, but it isn't the be all and end all of a...
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Dear Guest
I am sorry for the problems you experienced during your last stay with us. Unfortunately it is difficult for me to investigate owing to the lapse of time since your stay, but I can assure you that as a company we are committed to providing excellent service to all of our guests. If you would like to discuss...
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A little tricky to get to if you end up going the wrong way round the ring road. My satnav took me near the hotel but it took a good 15 minutes of going round and round until I found the car park. The decor is very tired and the place is desparate for a refurb. Still, it's marginally better...
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Dear Guest,
Thanks for your review, Im really pleased that you enjoyed your stay, and thankyou for your nice comments about the hotel.
I agree that the hotel does need upgrading and over the 5 years I have been at the hotel we have done many things to improve the standards and look.
Again I thank you for the comments...
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