my husband booked a night for the 13th february for valentines for me ,they offered him the 4 poster room for a little extra price .on arrival he was told there was a problem and they gave him another room and werent to eager on paying the extra money back . we went into the room it was freezing there... More

Room smelt of stale smoke ( even though non smoking room)- stains on carpet - grubby net curtains and bathroom seemed more like a public amenity than an ensuite (very basic and plain). Soap was wrapped but was stuck to tray so not sure how long it had been there. Also, choice of food for evening was disappointing and it... More

The hotel looked as if it has not long been redecorated and considering the age of the hotel it had been decorated well. The room was clean and comfortable with a modern bathroom. We were tired so rather than go and look for somewhere in Ashby we stayed and had the carvery which was good without being anything special. The... More

There are no words to describe how tired and run down this hotel is! Rooms need a major re-fit and the hotel in general needs an overhaul as paint is chipped and peeling throughout, damp patches on the ceiling amongst other things. Another thing that needs an overhaul is the joke of a manager called John. Don't know where you... More

A round of drinks in the bar, four main courses, a bottle of wine and 3 coffees and a bill for £78. The Royal is an old fashioned provincial hotel with warm and friendly service. The food however is old fashioned provincial which is not so appealing. Overcooked chewy beef with tired veg was poor and the carvery counter also... More

We asked for an early check in following an 18 hour flight and on arrival we were delighted to find our wishes was granted. We enjoyed a very tasty carvery in the newly decorated dining room, great value at £4.99 and to be served by a smiling, friendly waitress was the icing on the cake. Our room was on the... More

My wife and i were due to stay at this hotel for one night over the weekend. The receptionist was very nice and helpful upon our arival and as other comments mention the reception area was ok. However when we got to our room overlooking the car park, we found it looking very tired indeed and in urgent need of... More

I was lucky enough to stay in one of the newly refurbished rooms, which are spotless and nicely designed. I do not know what the rest of the rooms are like. The receptionist was particiarly helpful and incredibly friendly. Good customer service makes all the difference!

This hotel was booked by my partner for New Years Eve 2011 as he had visited the hotel on a previous occasion for a wedding and had a nice experience. We stayed in the hotel for one night, it was a couples trip as we wanted somewhere we could spend New Years together. When we walked in to reception I... More