Hi, My name is Tony. I have stayed at “Macdonald Kilhey court!” for the last six months, so I can give a fair review, I have stayed in various rooms and I have a favourite room “408“ The room has a massive bathroom that you can sing in, and even for me it sounded reasonable , there are no neighbours,...
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Kilhey Court is a lovely hotel set in a quiet area ! There are 3 lakes set at the bottem of lovely grounds. The pool is small and is suitable for youngsters, the steam rooms and sauna are lovely as is the jacuzzi and Gym ! It's greatest asset however is its staff ! They are dedicated and loyal to...
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Many thanks Rudy408 for taking the time to review your stay at The Macdonald Kilhey Court Hotel and Spa.
I am delighted that you have enjoyed your stay and that you found our staff to be an asset to the hotel. I will certainly pass on your kind comments to the team and I am sure that they will be...
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Stayed at this hotel recently on business - A room in the old building which looked quaint but had very sqeaky floorboards, a safe that wouldn't open, lamps with the bulbs not working and a decor which could best be described as dated. Took a light snack in the bar and was charged £10.50 for a salad seved up in...
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Thank you for your constructive review regarding your recent stay at The Macdonald Kilhey Court Hotel and Spa. I am disappointed that we did not meet your expectations, but do value your feedback as it is only by receiving feedback both positive and negative that we can hope and strive to improve the service and food that we offer our...
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Stayed here over the weekend as we were on a works night out close by. We were greeted at Reception by Sophie who was lovely. All smiley and asking how our journey had been, where we had travelled from etc. Told us all about the hotel facilities, what time breakfast was and the like. The room was clean and the...
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Many thanks JimandDavid_12 for leaving a review regarding The Macdonald Kilhey Court Hotel and Spa following your recent weekend stay. I am delighted that you enjoyed your overall stay and thank you for your constructive feedback. Thank you for your glowing feedback regarding Sophie and the rest of the team. I know they will be pleased their efforts were appreciated....
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On Friday 22nd January we needed a hotel due to a late business meeting in the area and I have stayed here previously a few times since 1990. The place was almost exactly as I remember it. On arrival, the reception staff were very efficient and friendly and gave us clear indications as to the location of our room and...
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Thank you Lennon4Ever for your constructive feedback regarding your recent stay at The Macdonald Kilhey Court Hotel and Spa. We welcome feedback as it is only by receiving feedback both positive and negative that we can hope and strive to improve the service and food that we offer our guests.
I was pleased to read that you enjoyed the service...
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Last minute booking for Sunday night, hotel very quiet, service excellent, food very good, drinks prices as you would expect for this type of hotel. Hotel accepts pets. Set in secluded grounds
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Many thanks 4startravelbugs for writing a review regarding your recent short break at The Macdonald Kilhey Court Hotel and Spa.
I am delighted to learn that you had a positive stay at our hotel and that you enjoyed the service and food which I have shared with my team.
We look forward to welcoming you back 4startravelbugs to our hotel...
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My sister and I went for a 'winter spa offer' between Christmas and new year which included a two-course lunch and three spa treatments; body scrub, facial and manicure. The spa facilities are good with very friendly, professional staff and the treatments were good value for money. We didn't feel rushed and spent time in the relaxation room following our...
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Thank you for taking the time alison o to review The Macdonald Kilhey Court Hotel and Spa on Trip Advisor following your recent Spa Day.
I am so glad that overall you had an enjoyable experience and thank you for your constructive feedback which has been shared with the team.
If you are planning to return alison o, please do...
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Booked a room at this hotel for a wedding....the positives first the room was comfortable, clean tidy, the bed was comfy everything you could need. The breakfast was excellent...lots of choice, the cooked breakfast was tasty and we had excellent service, got what we wanted very quickly and the staff were very friendly. In the old foyer there was a...
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Many thanks for your comments elleaugustine.
I was pleased to read that you found our bedroom comfortable, clean and that you enjoyed your food, service at breakfast. I was disappointed to read that you found our bedrooms to be dated and old fashioned. We are currently working on a rolling room’s maintenance programme where we are refreshing our bedrooms. I...
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We stayed here as we were attending a function in the evening. Our rooms weren't quite ready when we arrived to check in for 2pm due to being full the night before. When we did get to the rooms though, they were clean & comfortable. We went to the spa/pool later in the afternoon & as someone else previously reviewed,...
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Thank you baileysaddict for taking the time to review The Macdonald Kilhey Court Hotel and Spa following your recent stay with us.
Our check in time is from 2pm, but we do always try our best to get bedrooms serviced and checked before 2pm.
Please do accept our sincere apologies for the service provided to you in our Leisure Club...
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the executive suite was really grubby and badly in need of refurb, one towel between 2? house keeping needs a good supervisor. even the chairs in the dining room were badly stained. the soup was not hot at dinner and the veg was minimal - the breakfast was much better. overall a letdown.
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Thank you for your feed back Julie T. I am very disappointed that we did not meet your expectations during your recent visit to our hotel. Your constructive feedback has been shared with our Head Housekeeper, Head Chef and Senior Management Team in order for us to continually improve on our existing standards. This is most certainly not the high...
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