We had to pull into the hotel due to bad weather and were met by a very unfriendly receptionist who really couldn't be bothered. Our hotel room had a huge crack down the wall and white stains on the floor near the bed. For a 4 Star Hotel we were incredibly disappointed and the star rating should be lowered. The...
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So my situation may be different, but I got married at this hotel 7 weeks ago. From start to finish the customer service was out of this world and second to none. They could not do enough for us and our 3 day stay at the hotel was just perfect. The wedding was perfect and it was truly down to...
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It was late when we arrived so there weren't many guests around, we had a superb welcoming. Very accomodating for the children. The staff were extremely helpful and friendly. We booked room only (2 adults and 2 children) and the room was massive. We normally go B&B but thought we'd try the local breakfast cafes and this worked out very...
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Well what can I say about the dunkenhalgh hotel.
First of all I would like point out the positive aspect of my stay ............
It was near the motorway!
I went to the bar with a client and a friend as we needed to discuss our diaries, we purchased drinks and sat in the unrexlaxed and awkward bar of the hotel....
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It looks nice outside, but inside staff are unhelpful, room was not ready, bedroom needed updating, old tv, cleaners and maintenance banging around in hallways early am and in evening, staff in lounge area were terrible, demanding a bill receipt payment before i even got my food, wanted to go for a swim, but they did not sell swimwear, since...
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Dear Guest
I am sorry that you had a poor experience at the hotel. Please allow me to express my apologies. We try to ensure that all guests receive a high level of service whilst staying with us. Clearly your experience has not met with expectations. I am sorry that we have lost you as a customer, but wish you...
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Hotel is excellent, amazing food. For business travellers this hotel may not be a good option, since internet is not very good, with very limited access.
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Dear guest
Thank you for taking the time to tell us about your experience. I was pleased to hear that you had enjoyed your stay with us. I will pass your comments on to the team. The internet has been a concern of late, but a major upgrade is planned in the near future, so I hope this will resolve...
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Arriving at the hotel our first impressions were of a castle building with beautiful grounds.Check in and reception staff were first class and knowledgable, we were givin a family room within the courtyard.This section of the hotel was very peaceful and quaint.The room was of generous size,spottless bathroom and included hairdryer,iron,ironing board and tea and coffee facilties.
The lesuire facilities...
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Dear Guest
Thank you for taking the time to provide such positive feedback. I am pleased that you enjoyed your stay and I hope to welcome you back to the hotel in the future.
Yours sincerely
Ivan Lynch
General Manager
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The toilet made an horrendous noise whenever it was flushed, which meant removing the lid and putting my hand in the cistern to hold up the ballcock!
The expel-air dropped black dirt on me when I was in the shower...
The chambermaids decided to hoover right outside our room at 8am (OK so most guests are on business, but as...
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Dear Guest
Thank you for taking the time to provide feedback about your recent stay. I was disappointed to hear that your experience did not live up to your expectations. Please allow me to express my sincere apologies. I will follow up your comments with the team and ensure that we take the appropriate actions to rectify the problems.
Yours...
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Also stayed 30 December. Large group of badly-behaved drunks kicked off in the early hours. Spent early morning in freezing wet car-park because fire alarm set off by said drunks. Expensive way to keep company like that and get little sleep.
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