All I can say is that every single person I came into contact to was willing to help - a real manifestation of the phrase 'the smile that reaches the eyes', i.e. not just put on. Superb service, and that's what really counts, although catering, rooms and public areas were all to a high standard too. I wouldn't hesitate to...
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Have stayed here 4 or 5 times over the last few years. A very modern country hotel set in extensive lush grounds that seem to go on forever! Sat between Bishop Stortford and Harlow, near the pleasant town of Sawbridgeworth, AND only 20 mins from Stanstead airport too. The staff, like the hotel are very welcoming and can't do enough...
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Our Wedding Day was held on the 11th November 2011 at the Manor of Groves and we would sum up our experience as 'staff operate to a 5 star service level in an absolutely stunning venue'.
Danielle and Charlotte provided not only a professional service but we also felt that they took very personal attention to our and our guests,...
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Thank you so much for such a lovely review. Danielle, Charlotte and their team are thrilled to recieve such feedback, its always nice to know you make a difference for the most important day of someones life. We have worked very hard to develop such a great team.
I have mentioned here before, about how proud we are of the...
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The staff looked after our family so well at the weekend. We had a lovely weekend. The food was great and the staff very professional and attentive.
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Great to hear that my Events team made your Wedding Anniversary a succesful one! We look forward to welcoming you back for the 50th..........!!
Kind Regards
Dean Thompson
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I had a pleasant stay here for a work function. It didn't start brilliantly - I was given a key card to my room and went in... only to find that the room was clearly already occupied! After going back to reception I was given a new room (and was glad to be, as the original had been a basement...
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I am pleased to read that overall you had a pleasant stay with us, I have fedback your comments to my team and will act upon one or two of the shortcomings, and we hope to welcome you back to our hotel very soon.
Regards
Dean Thompson
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The hotel looks lovely but thats where it ends... Our room was dirty, the food was just average and the staff very young and inexperienced. What promised to be a lovely weekend turned out to be a big disappointment !
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It is very disappointing to read such a review and I apologise that the weekend did not live up to your expectation, if you would like to contact me directly via info@manorofgroves.co.uk I would like to discuss anything more specific.
Regards
Dean Thompson
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We decided to hold our Beautiful Blonde Ball at the Manor of Groves because it had the modern spaciousness that we wanted for our guests who were coming to help raise money for the Isabel Hospice where our daughter, Katie, sadly passed away last year at the age of 37.
We were nervous that something might go wrong but although...
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Thank you for such a great review.
Once again my Events team delivers a great service from begining to end. I am very proud of their efforts to guide you through the organisation of such an important event for you.
Our food speaks for itself, and I know Lee, my Head Chef and his team work hard to deliver a...
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Pool, sauna, steam room etc...clean and efficient. We had evening meals as part of the package and was expecting a paltry choice. WRONG!!! Duck, lamb, 2 types of fish and the obligatory chicken were available as mains. The starters were just as tasty however, we were too full to enjoy any pudding. Golf: championship course. What more can I say?...
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What a great review! Thank you.
Its good to hear you enjoyed the food offering. We pride ourselves on our fresh, homecooked dishes on the menu which changes daily.
We have put in so much hard work in the Golf Course, thanks to Damien Bowe and his team out there in all weathers, making the course as good as it...
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this hotel is perfect for a dirty weekend away......it was absolutely disgustingly filthy.
clusters of flies (dead and alive) at the windows, no heating, a trickle for a shower due to build up of limescale, damp patches, stains...the list is endless.
the manager seems quite happy that this sub-standard, £100 per night filth-pit excuse of a hotel offers acceptable accomodation....
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I have no further comment to make as this ladies partner has already posted below, my response has been noted.
Dean Thompson
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After being at a fantastic wedding held in the manor of groves ground we decided to stay in there hotel. We was appauled to find that the rooms were dirty and unhygienic. There were lots of flies (dead and alive) at our window, the heating did not work properly, the shower head was full of limescale and this stopped it...
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After a complaint was recieved by us, my operations Manager visited the room. It seems that from the time is was cleaned the previous day, cluster flies had unfortunately gathered around the windows and some had got inside. We called our Pest Control contractor after check out to fumigate the room, and he informed us this can happen for a...
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