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All 11 Hemel Hempstead hotels »

BEST WESTERN The Watermill Hotel

3.0 of 5
London Road | Bourne End, Hemel Hempstead HP1 2RJ, England
Hotel amenities
3.0 of 5 stars 54 Reviews
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54 reviews from our community

    Trip type
Traveller rating
    6
    10
    17
    7
    14
Date Rating
Bitten2011
London, United Kingdom
1 review
1 of 5 stars Reviewed 19 December 2011

Bed was badly infested. Looked at underside of mattress and saw obvious blood stains from previous guests. The first time we have ever encountered a bedbug infestation at a Best Western hotel. Ruined our trip and ran up quite a dry cleaning bill on our return. More

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T7PDC
Loughborough, United Kingdom
Contributor
18 reviews
10 helpful votes
4 of 5 stars Reviewed 11 December 2011

I was looking for a convenient hotel for the Tring/Hemel Hempstead area on a budget. Location is good & quiet, about 15 minutes outside of HH and easy access on to M1 & M25. Plenty of free parking. The room was warm, comfy and did everything I needed it to. Don't need contempory fixtures & fittings to get a good... More

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UckfieldSue
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Senior Contributor
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2 of 5 stars Reviewed 11 December 2011

Dreadful start to a 2 night stay. The postcode, on my booking confirmation, was wrong. I called the hotel and they could not give me directions but gave me an alternative postcode. I arrived after a further 10 minute drive. There were 2 fairly small carparks, which were full. So I had to park in the overflow carpark in a... More

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unom3
Bristol, United Kingdom
Senior Reviewer
6 reviews
3 helpful votes
4 of 5 stars Reviewed 7 November 2011
1
person found this review helpful

I booked into here with work as a hotel of last resort. My previous experiences with best western hotels have been far from favourable! However I found the room of more than acceptable quality. But what really made the stay was the friendliness of the hotel staff. The only reason I have not given this a 5 star rating was... More

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Manish Patel, Manager at BEST WESTERN The Watermill Hotel, responded to this review
9 November 2011

Dear Reviewer, Thank you for your comments regarding your recent stay at our Hotel. It gives me great pleasure to hear that you enjoyed the room and felt the staff were friendly. With regards to the Wi-Fi access I am sorry to hear that you had difficulties with the strength of our internet signal. As part of our recent improvements... More

Harpjones
1 review
5 of 5 stars Reviewed 20 October 2011

Stayed for a night, had really nice meal in the bar. Room was large, clean, overall was a nice place More

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Rhea020
Las Vegas, Nevada
2 reviews
1 helpful vote
5 of 5 stars Reviewed 18 October 2011

We went to attend a friend' s wedding and it didn' t dissapoint the service and food was first class. Wished we could stay longer and enjoy the greenery and location. More

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mutman
Sheffield, United Kingdom
Reviewer
4 reviews
3 helpful votes
1 of 5 stars Reviewed 13 October 2011

I stayed here October for one night Put in the block on the left from the reception, room a little worse for ware shower not good at all but the noise from the water pump was something else I was woken up at 2am by this banging from someone flushing there toilet...so ok it's not the ritz but this was... More

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Margaret O
Glasgow, United Kingdom
1 review
3 of 5 stars Reviewed 7 October 2011

I stay at this hotel in september 2011 Rooms are good and clean. Breackfast staff no good as they did not speak english or they dont like serving the customers properly. Breackfast room very dirty. Reception staff were very bad training, unfriendly and no manager around to complain and, not enough with this, when I return to my room I... More

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Walter C
London, Canada
1 review
2 of 5 stars Reviewed 3 October 2011

The overall experience was not great, Attitude of some of the male staff did not make me feel at all welcome. A smile would have helped in welcome. Restaurant service and friendliness was very good. Bar staff were very good and again I felt welcome. I beleive the management are the ones who need training in manners and friendliness. I... More

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kvg3879
Lancashire
Contributor
14 reviews
17 helpful votes
3 of 5 stars Reviewed 29 August 2011

The location is really good but the rooms are only alright. The room we were given was rather small and did not live up to the photos on the internet. The staff were friendly enough but you just got the feeling that they were just there to earn a living and weren't particularly hospitality orientated. In addition the mattress on... More

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BEST WESTERN The Watermill Hotel Also Known As

  • Best Western Watermill
  • Hemel Hempstead Best Western
  • Best Western Hemel Hempstead
Address: London Road | Bourne End, Hemel Hempstead HP1 2RJ, England

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BEST WESTERN The Watermill Hotel
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