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Hatfield Heath

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Down Hall Country House Hotel


Hotel class 4.0 of 5
Matching Road, Hatfield Heath CM22 7AS, England
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59% Recommend
3.5 of 5 stars 63 reviews
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1 of 5 stars
CheekyChipMonkey_1   1 contribution
Essex
27 Jan 2010 | Trip type: Couples

We booked a last minute night away at Down Hall and although the hotel facilities are adequate, staff behaviour needs to be worked on. Late saturday afternoon, after check -in, we decided to take a walk and find the cocktail bar for a drink before dinner. We were served by a nice young lady upon arrival and everything was ok,... more

Management response from
Matt Sendall, Guest Services Manager

Dear Guest, Thank you for taking the time to post a review of Down Hall Country House Hotel. We value these to improve our service. Please accept my apologies with regards to the problems you encountered in the bar on the night of your stay. I have spoken with the member of staff to ensure that this does not happen...

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2 of 5 stars
CamelToeZye   2 contributions
London
4 Dec 2009 | Trip type: Couples

My wife and I spent two nights here with our Border Terrorist Archie. I chose the hotel for it's dog friendliness and grounds for walks and it's proximity to London. Overall the hotel has an overwhelming corporate feel but the rooms are spacious, as are the bathrooms. The staff all seem like school leavers and lack any degree of professionalism... more

Management response from
Matt Sendall, Guest Services Manager

Dear Cameltoezye, Thank you for taking the time to review our hotel we value these to improve on our service. I am sorry to hear that your stay was not to your satisfaction. I have passed on your comments to our Head Chef and Restaurant Supervisor to ensure that these problems to do reoccur. If you have any other questions...

1 Night DBB
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4 of 5 stars
Ldn_travellers09   1 contribution
London
30 Nov 2009 | Trip type: Couples

My Wife and I stayed here for one night in their classic room. The room was spacious and we also benefited the flat screen tv to watch x factor and match of the day!!! We had afternoon tea which was lovely and dinner at The Grill was fantastic. The only problem I had was that our room seemed to have... more

Management response from
Matt Sendall, Guest Services Manager

Dear Guest, Thank you for taking the time to review our hotel. We value responses to improve our service. I am glad to see your enjoyed your stay with us. The problem with the Lady bugs has now been resolved and was an issue for the entire area and not just the hotel. I look foward to welcoming you back...

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3 of 5 stars
Penguin_Family_1   40 contributions
London
24 Nov 2009 | Trip type: Business

Down Hall looks impressive from the outside - but it's a bit of a let down as soon as you walk through the door. Reception is tiny and always seemed to have a queue, so nothing could be done quickly. Down hall is more of a purgatory prison camp than a nice hotel. The rooms are quite spacious, and the... more

Management response from
Matt Sendall, Guest Services Manager

Dear Guest, Thank you for taking the time to post a review of our Hotel. We value use to improve on our service. I have passed on your comments regarding the cleanliness of your bathroom to the housekeeping department. I have also passed on your comments regarding the Grill Room to the Head Chef and Restaurant Supervisor. We generally try...

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5 of 5 stars
Essexalice   1 contribution
Lancaster UK
18 Oct 2009 | Trip type: Couples

Down Hall is a very impressive hotel, as you drive up the sweeping driveway and suddenly catch a glimpse of the beautiful old building, you really feel like you have escaped everything. The rooms are spacious and nicely decorated and the staff very attentive and friendly. My favourite aspect of the hotel was the large peaceful and very traditional lounge... more

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1 of 5 stars
andrewmorgan   1 contribution
bishops stortford
16 Oct 2009 | Trip type: Friends getaway

My wife and I stayed with friends in what was supposed to be a relaxed weekend. Unfortunately after checking in my wife went back to the room. Opened the wardrobe cupboard and the iron that had been attached to the ironing board fell out on her. They are not even secured in. She was badly bruised. Help was sparse from... more

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4 of 5 stars
shuberts   1 contribution
London
1 Oct 2009 | Trip type: Friends getaway

I stayed in this hotel with some friends last weekend and this really is a place to recommend. The hotel is beautiful, the grounds are amazing and most of all the staff is very friendly and helpful. We spent a fabulous afternoon on the lawn with a bottle of wine, did a tour around the property (there are Lama’s in... more

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5 of 5 stars
ramesh04   1 contribution
London
1 Oct 2009 | Trip type: Business, Friends getaway

A nice way to spend the weekend with great rooms, food and peaceful surroundings. Great staff and service. more

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5 of 5 stars
Tambo1   1 contribution
London
28 Sep 2009 | Trip type: Friends getaway

I stayed for one night with a friend, we sat on the terrace in the garden and had lunch. It is a beautiful setting. The service was good and attentive, prices were reasonable. We had dinner in the grill, it was very good value and great service. Breakfast a Full English. I would have liked to see some pancackes. Overall... more

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5 of 5 stars
ginnyLondon   52 contributions
London
28 Sep 2009 | Trip type: Couples

I booked a weekend staying at The Down Hall Country House Hotel through their own web site and "Special Offers" section, I booked the "BezRez" rate of £99.00 per night bed and full english breakfast for a classic double room with sweet treat incl and I added a meal in "The Grill Room" for £30.00 per head for the Saturday... more

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Down Hall Country House Hotel Also Known As

  • Down Hall Country Hotel
  • Down Hall
  • Down Hall Hotel
  • Hotel Down Hall Country
Address: Matching Road, Hatfield Heath CM22 7AS, England
Hotels in Hatfield Heath Down Hall Country House Hotel
3.5/5.0
63
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