We have just came back from a 2 night stay this hotel and the only words I can stay what a fantastic hotel the food was outstanding the staff was also very friendly and so helpful nobody could not do enough for you we would like to say a big thank you to Alison in the restaurant for her advice... More

I stayed a total of five nights over two successive weeks and was very favourably impressed. Rooms were spotless, beds were comfy and there are flatscreen TVs and complimentary tea/coffee making facilities. There is free wi-fi internet but you don't seem to be able to get a signal in some parts of the hotel. The restaurant/bar menu is tasty and... More

We booked initially for 2 nights between Christmas and New Year, and took advantage of a special offer the hotel was running with 20% off. We were really pleasantly surprised with the hotel,- on arrival we were given an upgrade to an Executive Room as it was my birthday, which was a lovely gesture. The room was so nice that... More

We have stayed recently 3 times and each time the rooms are clean and the bed is comfy. We book via the internet through an agency which allows room only as we are never up for breakfast. Not to be charged for it is great when we rarely have it. Reception team need a few tips on customer service but... More

My rating is based on the fact that this is a budget hotel. A stay there is usually comfortable although the food isn't great. One tip is that if you need Internet access, ask them for an unrestricted pass. They don't normally advertise it, but it's available and much better value than their standard offer. More

stayed at this hotel on a christmas shopping trip,lovely big room,flat screen t.v,tea and coffee biscuits in room.staff were really helpful and the meal in the hotel was good.buffet breakfast was very nice too. More

Arrived after midnight, night porter excellent, knew his stuff and was very efficient and communicated well. Good clean room and good checkout. 5 stars for service, 5 for room. Would go back and/or use this brand again. More

The staff are very attentive and enjoy their work. Everyone had an honest smile on their face. one member of our team on her first morning requested sausages to be a little more done, on the second morning the waiter delivered sausages to her table cooked the way she liked them without asking. There was a heavy frost on the... More

We have just returned today from our all inclusive deal stay at the mercure Hatfield. Having spent 2 nights there we are thoroughly relaxed. We were upgraded to a very comfortable, large room with a massive bed!! The staff were extremely friendly and welcoming and could not have done more for us, they really were that helpful. From our initial... More