Had a great few days here last weekend. Arrived and given our room but on getting into room it had a funny smell then on further inspection the place was thick with dust ! went back to receptionist whom was very apologetic and said that the room was being deep cleaned and shouldn't have been allllocated out, she was very...
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Thank you kindly for taking the time to leave this review. We appreciate all feedback as the satisfaction of our guests is of great importance to us. I am very pleased to hear that you enjoyed your stay with us and please accept my personal apologies for the misunderstanding regarding your room on check in. We were only too happy...
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Stayed here last year, aroun October time I think so apologies this review is a little late.
Great location for the New Forest and in a fantastically picturesque area and village.
the free, spacious, parking is a definite bonus.
The hotel is an old building so a little tired looking internally, but this is more age (which i find interesting...
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Many thanks for taking the time to write this review. We take all our guests feedback very seriously and appreciate the opportunity to improve in areas that maybe slightly unsatisfactory.
Please accept my apologies for the confusion regarding breakfast during your stay. Our Reception team must inform, all guests on check in of breakfast times regardless of whether they have...
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I stayed here with my boyfriend during a mini-trip to the New Forest and I loved this hotel. The staff were all very helpful and sweet (always smiling which makes such a difference). The room was lovely and clean and also comfortable and was of a very good standard. The hotel itself has a lot of character and retains a...
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Many thanks for this kind review. I am so pleased to hear when guests have enjoyed their stay and when the staff have been so helpful. I will be sure to pass on your lovely comments to them. We hope to welcome you back to the hotel in the not to distant future and look forward to your return.
Many...
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Spent a very relaxing weekend at "The Crown" The excellent staff provide a friendly, helpful service. The room (superior) was well appointed.comfy and spotlessly clean. We ate in the Brasserie on both nights and the food was of a good standard and was throughly enjoyed, although a liitle expensive. A set price with the booking would encourage more to eat...
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Thank you for taking the time to write this review. We appreciate all feedback from guests to ensure our standards are maintained. I am thrilled to hear that you enjoyed your stay and I will be passing on your kind comments to the staff. We hope that we will welcome you back to The Crown hotel maybe in the summer...
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A special offer at this hotel encouraged us to spend a couple of nights here before continuing our journey to visit a relative in Dorset. We are very familiar with the lovely town of Lyndhurst, regarded as the ‘capital’ of the New Forest and have always wanted to stay at the historic Crown Hotel.
Although situated in the High Street,...
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Reviewed 8 September 2010
Thank you so much for all your kind comments and feedback. This is such a lovely review, full of wonderful information and great tips for our future guests. I am so thrilled that you enjoyed your time here with us so much and am pleased that we were able to move you to another room that was more to your...
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Comfortable quiet room at the back - very friendly staff where nothing seemed to be a problem. This is an old hotel with plenty of character and very clean.
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Thank you kindly for taking the time to leave us this review. It is always very satisfying to hear about our guests stay, especially when praising our staff so highly, I will be sure to pass your comments onto my team.
We hope to welcome you back at some pointing the future.
Kind regards
Andrew Moody
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Having used Best Western before in the past me and my wife felt quite comfortable booking here. We regularly stay in the New Forest visiting our daughter and grandchildren so have stayed in a few hotels in the area. We waited at check in for at least 5 minuets until someone finally decided to step out of the back office,...
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Thank you for your feedback. We appreciate all guest comments and strive to improve on areas that do not always meet our guests satisfaction. Please accept my apologies for not meeting your expectations on this occasion. I will be discussing your comments with the staff involved. We hope that this has not deterred you from coming back to The Crown...
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Stayed for one night after wedding reception. The whole experience and service was excellent. Very nice and friendly staff, and the room was fitted out to a very high standard. Would have no hesitation in recommending.
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Many thanks for taking the time to leave this review. I am so thrilled to hear that we managed to make this day a special one and that your accommodation was also satisfactory. I will be sure to pass your kind words about the service onto our staff here and we hope to welcome you back another time.
Many thanks...
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My wife and I booked in for 2 nights between Xmas and New Year as they are a 'dog friendly' hotel and we love the New Forest!
From the moment we arrived we were given excellent service and the dog was allowed into most areas of the hotel, except areas where food was being served.
The staff were all very...
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Many thanks for your kind words and taking the time to write this review. We are a very dog friendly hotel but only to those who have well behaved owners! I’m so pleased to hear that you enjoyed your time here so much and that the food and customer service did not disappoint. We hope to welcome you back in...
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my brother and i stayed here for a short break over christmas(2011) and were very pleased with the high overall standard,food ,service,clean and pleasant rooms.very handy for some good golf and walking.
i would not hesitate to recommend it to any one.
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Many thanks for this kind review. I am thrilled to hear that you chose to spend your Christmas here with us and that you enjoyed your stay. The festive season is certainly a busy one for us each year, though the atmosphere and the guests really make it special and it’s so nice to hear that my team and I...
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