As a groupon deal we were not sure of what to expect. All staff were courteous and helpful at all times. The room was faded but OK and the bed unexpectedly comfortable. The hotel was quaint with old world charm, although the lift was an experience - somewhat like a dumb waiter - for one person and some luggage. The...
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Thank you for your kind supportive feedback,I will makes sure the team see your posting as by receiving such feedback they are motivated to try harder for our future guests.
Seasons greetings fro all at lyndhurst park
Neil Beech
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Stated here with a walking group and after reading some
Previous reviews expectations weren't high. However from the friendly reception through to well furnished room and surprisingly good food for a large hotel catering for groups, I was very pleasantly surprised and would definitely stay again.
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May I take this opportunity to thank you for your kind supportive comments, it is by receiving such feedback that my team are motivated to provide even better service and hospitality for future guests, I do hope we have the pleasure of entertain you in the new forest again soon.
Thank you
Neil Beech
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We, like so many other Groupon voucher users, like a good deal, and we thought it was ok. I had pre-warned my wife not to expect too much, having read the scathing reviews. Our verdict - we would go again sometime. The facade was a bit of a shock, inside was tired but OK. Our room looked like it had...
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Thank you for your kind and supportive comments, we are a little tired and dated but have plans to address this issue in the winter months, my team continue to be as hospitable as always and go that little extra if they can. Sorry to hear about the bad beer, The Ringwood best in the hotel was fine!
Kind regards
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If only the hotel had more staff - particularly in the dining room - this would be a good stay. The poor deputy manager seems to be the Jack-of-all-trades and appears day and night no matter what service is required from luggage porter on arrival to room TV adjuster and Head Waiter as required.
One has to laugh at the...
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Jack certainly is a master of all trades and was pleased to see your comment, sometimes in the hotel game those days do happen and you have to cover all tasks in all areas all at the same time, clearly this was one of those days ,we responded very quickly to the feedback given about the menu and can confirm...
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This hotel is in a great location. To the right is the New Forest and left is the main high street for quaint little shops and tea rooms.
We arrived Friday team time and were warmly welcomed - easy check in and a lovely four poster bed room over looking the gardens and outdoor pool.
The restuarant was lovely and...
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Thank you for your kind supportive comments about the Hotel in particular the comments made about my restaurant manager and the welcome you received upon arrival, we do try very hard to make people welcome in our humble home but as you point out we do have some great rooms here at the Hotel and we have made an effort...
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This place is awful, I really can't understand anybody having anything good to say about this place. I can't comment on the food as we took one look at the room which overlooked the front car park ant then left. The bathroom was old dirty and broken tiles had been replaced with different colours tiles. The wallpaper was hanging off...
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Clearly our first impressions were not good and you left without giving us any chance of trying to meet your expectations which I assure you we would have endeavoured to, I hope as already communicated you will try again and hope that you take up my invitation in the future, there can be no excuse for dirty bed linen and...
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We stayed here for two nights as part of the groupon deal. I must say i was very worried after reading the reviews on here! I asked for our room to be upgraded to a premier room, after looking at the room my husband asked if we could compare to a standard room, the receptionist told him that she would...
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My team here are always aiming to please customers and I am delighted that my receptionist showed initiative and offered you a complimentary upgrade, we are planning to do some redecorating over the winter period so hopefully you might try and return in due course to monitor our progress, also I have to agree that the outside of the Hotel...
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The original date booked was back in March, but we had a call from the hotel 2 days prior asking if we could change our date due to refurbishment work over running. We obliged and rearranged for early October. All we can say is that the refurbishment work must have been done elsewhere as we saw no signs of it!...
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We stayed at this hotel with two friends taking advantage of the Groupon offer.
I did read the reviews beforehand and thought oh dear, have we made a mistake. It sounds awful. Anyway, this is our review.
Yes, the hotel is tired and could do with a lick or three of paint outside but we had a great time. Our...
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Thank you for your honest and detailed feedback, I am pleased that you enjoyed your stay with us and enjoyed much of what we have on offer here at the hotel, sorry about the baked beans! but pleased that you gave positive feedback about my teams hospitality, I hope we have the pleasure of looking after you again at some...
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Having read some reviews of this hotel I feared the worst and regrettably those fears were confirmed. Both inside and out this hotel is tired and in need of serious refurbishment especially from the front which hasn't had a lick of paint in years. Our room was on the top floor which was a climb up two flights of stairs...
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