Yes, this is an older hotel but it was still very adequate. The staff were friendly and we breakfasted there two mornings and found no issues with the speed of service. We were waited on right away and had no problems. There is a sound issue between the rooms, but it is an older hotel and probably nothing they can... More

Needed a room to attend a course in the local area. There is a depressing feel to the establishment as soon as you walk in, a musty smell probably due to the old carpet and aging paint work. two - not very inviting - doors lead to the rooms behind the reception area. The room itself had issues. The drawer... More

the staff are very good in costumer service. Tom, and Ms Shirley are very helpful in giving direction and transportation to tour around Hook. Richard and Sophie are very friendly and accommodating. Imran clean and check my room. he also ask me if there is any broken equipment. the food and value are excellent. i ate bacon-breakfast, fish and chips-lunch,... More

Visited this hotel for a weekend break and was impressed with the friendly welcome and clean room. Tea and coffee making facilities and flat screen TV are always my first requirement on any hotel. Comfy bed and piece and quiet are also important. The extractor fan in the bathroom was very noisy so I turned it off, perhaps a replacement... More

The location being right next to the train station is perfect and the food is of a standard goons get from any run of the mill pub, rooms are dated and noisy but warm and the beds are comfortable. Bathroom is nothing to write home about, but sufficient. The hotel staff on the desk vary from chatter box friendly taking... More

Here we go, so ive been staying here for three weeks on work. The last night we grab a drink in the bar. At last orders, two men jump in and started talking to us. One of the, (named tom) offended and insulted my friend. Not happy. So after 5 minutes of arguing, I stop them to ask them who... More

Only one small cup of coffee offered at breakfast, and only 2 small pieces of toast. Service very poor, and impossible to attract attention of staff for coffee and toast!. Actually got bitten by a bed-bug! Won't be repeating this visit.

I have just checked into the hotel the day before my wedding overall experience so far has been amazing. There was no one on reception there was a sign saying how to get someone, receptionist was extremely apologetic and helped me very much. The staff are very friendly, and leading up to my wedding when I made a called the... More

Booked a family room for 1 night stay with breakfast, and was most impressed. The hotel was extremely good value for money, rooms very nice and clean, spacious and the breakfast was to die for!! Very good choice of hot food and selection on buffet table. Staff in hotel and bar very plesant and polite, would most definitely stay again... More