we were not very impressed with the accommodations, the first room we were placed at was the very last room in the Hotel, we had to go through a maze to get to it, this was not their last available room, just the furtherest one away, the rooms were not all full. we booked our room through a Go As...
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This is a budget hotel and the facilities reflect this, perhaps a fact that other reviewers may have forgot. I see that one reviewer has criticised the hotel as there are no streetlights on the public road about a mile away from the hotel! (For the record the road that the hotel owns does have streetlighting!)
We stayed in a...
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We needed an overnight stay en route to a wedding. The quality hotel fitted the bill in terms of location and price. Easy access from main road to London and good parking. Room was comfortable and breakfast enjoyable. The lounge would benefit from an overhaul and bar service could have been a little better. Staff were friendly and helpful. Overall...
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Thank you for your feed back.
We have been renovating the hotel. Most of the en-suite rooms are complete.
We are just entering into the last phase which includes the public areas.
I have passed your comments regarding the bar service onto the staff concerned.
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Just returned from a one night stay at the Quality Hotel. The hotel iself in general looks like it needs a face lift, it feels tired and dated.
Our room was fine, clean, but the toilet did smell of urine, which wasnt great! The room was freezing cold and we had to call reception 3 times before they gave us...
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Apart from the heating issue you did not make one complaint during your stay. The hotel is currently being refurbished. Virtually all the en-suites have been completed, as you say 'your room was fine'. We have reached the last phase of the refurbishment which involves the public areas. The rooms are cleaned daily and certainly on inspection the bathroom smelt...
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I had occasion to stay at your property for 2 nights - 26AUG/27AUG to attend a family
wedding in Hatherden. I thoroughly enjoyed my stay. Everyone was very friendly and
helpful; and the breakfast was very good. In spite of construction being done at
the time, every effort was made not to inconvenience clients.
The hotel and grounds were very...
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I thank you for your comments and very pleased you enjoyed your stay.
Hampshire is a beautiful County. The scenic view of Andover can be fully enjoyed from the Hotels enviable location, I do hope you experienced this during your stay..
As you are aware the hotel is undergoing a massive refurbishment but we are approaching the final phase now....
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stayed for 2 nights a couple of years ago for a family christening found hotel to be ok.stayed again this year for same reason.
the hotel is walking distance to the town centre,but the road you have to walk down has no street lights so coming back late is a bit un-nerving.the hotel itself could do with a bit of...
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We assure you we have raised the street lighting with the highways department and will continue to pursue this issue in the hope they will accommodate our request.
Also, we are about to enter the last phase of our refurbishment programme regarding the soft furnishings etc which I hope will be completed when ever you visit us again.
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Do not stay here. Old worn out and generlly shabby hotlet, which even at less than 100 pounds pernight is grossly over priced. Disinterested staff, old furniture, bedrooms smellingof mothballs, jsut dont even think about staying. Does a diservice to the word Quality
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I am mystified as to why you did not register your concerns at the time of your stay. I now urge you to contact management to discuss the matter.
The hotel is in the last phase of refurbishment, the rooms and en-suites are almost complete. The soft furnishings have been ordered to fully enhance the newly decorated rooms.
The rooms...
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Rings bells of Faulty Towers. Although I had been told not to set my expectations high, I didn't and wasn't disappointed by them. It wasn't quite as bad as some of the reviews, and the decorators were there when I arrived, but obviously hadn't got as far as my room. The reception guy was scruffy but helpful although he did...
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Stayed here one night while visiting friends. the place smells damp! we had an attic room which was adequate but smelly and in desperate need of a refurb! Everything is dated or doesn‘t work.
as for the breakfast it was ok but the cooking of bacon, sausage etc very bizzare, only brought out half a dozen of each to the...
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Had to switch off the breaker for the lights to disable the bathroom extractor fan which drove me mad until 02:30 in the morning. Shower, had to run around to get wet, not very hot either. Bar prices very steep, 2 straws job. Gents toilet a bit like downtown Beirut. Breakfast lukewarm, scrambled egg, no other choice offered. £72 for...
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Had you reported your concerns management would have addressed them.
The extractor fan should not have been 'disabled' but reported to management.
We offer a full English breakfast and to ensure the food is hot and well presented we replenish the servery at regular intervals. Had you asked the waitress for a different type of 'egg' we would have been...
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