If you are looking for a little piece of heaven, this is it. An exceptional hotel in lovely peaceful surroundings with a relaxing pool and spa.
We have stayed at Pontlands Park before and we are very impressed with the renovations that have taken place.
Our room and bathroom were beautifully decorated, spotless and extremely comfortable with everything we could...
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I came to stay with family for two nights at Pontlands Park. Having been in hotel management for years, my expectations were high. Upon arriving we were taken with the beautifully maintained grounds and quaint atmosphere. The antique furnishings were well-kept and breathtaking at every turn. The staff was incredibly kind and helpful. Kevin was particularly helpful, courteous and constantly...
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Thank you for your review of your recent stay at Pontlands Park, it is always good to hear that guests have enjoyed their stay, I know how critical those in this industry can be so it was even more rewarding.
I have passed your thanks on to the whole team and in particular the staff you mentioned.
We look forward...
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Only stayed overnight, but the room was big spacious and beautifully furnished. Staff were friendly and helpful. The pool and the spa were fantastic, nice and relaxing as was the atmosphere.
The WiFi was excellent, worked wherever we were in the hotel, kept the kids happy.
Refurb work was underway while we were there and the done parts looked great,...
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I was very pleased to read that you and your family enjoyed your recent visit to Pontlands Park and we look forward to welcoming you back soon to see the new lounge and restaurants once they are finished.
Jason Bartella
Managing Director
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Had to stay at this hotel because of a nearby wedding. There are no lifts so had to carry our luggage up loads of stairs. No porters available. Booked a suite room newly refurbed at 175 pounds. Total rip off as it was an ordinary bedroom with an annexe room with a sofa and wardrobe. Room was OK but expensive...
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I was very disappointed to read your review and as such asked the Manager to contact you directly to discuss the points you had raised, however to date (23/05) he has not been able to.
Although you were in a newly refurbished room you mentioned that you felt the hotel was dated, in addition to refurbishing bedrooms we are currently...
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The hotel was reasonably well situated with good access to Chelmsford. Reception was reasonably efficient although no one offered to assist me with my 3 bags up to my room. Dinner was nicely presented by an efficient waiter, although the background musac was provided by the local radio station which was a little unusual. Breakfast is an extra cost of...
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Thank you for your review following your recent stay at Pontlands Park.
I have looked in to the points you have raised and whilst I don't like to challenge guests the website you booked through does state that the very competitive rate you paid is room only.
As you would have noticed we are in the middle of a large...
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We stayed at this hotel for 4 nights in April. We were visting family & friends for a big birthday celebration. We found this hotel on last minute.com and booked after reading the other reviews.
We were not disapointed, the room was spacious & clean as was the bathroom. The staff were friendly and helpful always a hello & a...
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Thank you very much for your review of your recent visit to Pontlands Park, I am glad you enjoyed your stay and that the team ensured you were well looked after.
We would love to welcome you back when you are next in the area, at which time you will be able to enjoy our new lounge and refurbished restaurants....
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My husband, baby daughter and I enjoyed our stay at Pontlands while visiting family in Chelmsford. The setting and grounds are beautiful - we had a view of fields and the hotel's pond. We stayed in a superior room which was immense, so lots of room for the travel cot, and very comfortable. We were advised when booking that a...
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Firstly I would like to apologise for not replying to your review sooner.
Thank you for your lovely comments about the hotel, we're glad that you enjoyed your stay and were impressed by our refurbished superior rooms.
When you are next in the area we would love to welcome you back to see our newly built lounge and refurbished restaurants....
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I had a very pleasant stay at this hotel, nice room well away from a wedding that was taking place, friendly staff and nice surroundings. Everything was going well until I was charged for a breakfast I didn't have and the receptionist refused point blank to take it off. Not a huge expense but surely it would have been straight...
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Thank you for your comments and I am glad that with the exception of the charge for breakfast you enjoyed your stay.
For guests that have booked an advance purchase room only rate we offer a discounted advance purchase breakfast on check in and I apologise if this offer was not explained to you correctly.
I have this afternoon arranged...
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We stayed two nights and the room we had was extremely nice. It had every facility, was very clean, large and comfortable. The hotel staff are marvellous - extremely friendly and helpful. Where the hotel let itself down was the service in the restaurant and the quality of the food was mixed. We had dinner there on one night and...
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Thank you for your review and all of the comments you have made about your visit, it is a shame that you didn't bring some of these issues to the attention of the management during your stay so we could have responded personally.
The poor service is inexcusable and the team have let you and me down by not meeting...
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We spent last weekend at the hotel to celebrate my husband's 35th birthday and to get out of London. My 4 year old son joined us as well. We had such a lovely relaxing time. It felt like we were home. I cannot compliment the staff enough, in every dept.
The hotel is being renovated and we were lucky to...
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Thank you for your very kinds words about the hotel and the staff.
I am glad that you enjoyed your newly refurbished room, these are proving to be very popular. It is great to hear that despite the weather you still had a great time and that the staff did all they could do make your time with us as...
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