Nice hotel. Good value had a lovely stay until check out. Reception gave us a bill for room which we replied we had per paid she then told us we hadn't I then had to say we had I knew this as I had paid my credit card bill !!! She then replied what date I need the date to...
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Thank you or your review and I'm glad you liked the hotel and enjoyed your stay.
I was very disappointed to read your comments about check out and will be investigating this.
We hope you will return next time you are in the area.
Jason Bartella
Managing Director
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If you are looking for a comfortable hotel with some nice rooms at a good price, this is a good choice? The rooms are practical, spacious and bright. The lounge is comfortable and the staff polite. Breakfast is satisfactory and a full English is available if you want it. The gardens are nice to wander around. All in all nothing...
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Thank you for your review, it is lovely to know that people like what we are doing here at the hotel.
We consistently rank highly in both our AA and Best Western inspections.
We look forward to welcoming you back when next in the area
Jason Bartella
Managing Director
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I stayed here for a night whilst in Chelmsford on business.
The room was spacious with free Wi-Fi, kettle and ironing board. The only criticism was that the room was a little too warm at night and if you opened the windows you could hear noise from the nearby dual carriageway.
I ate in the bar and the quality of...
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Thank you for your review following your recent stay at Best Western Ivy Hill.
I am pleased to read that you enjoyed your visit and the facilities we offer and we look forward to welcoming you back when you are next in the area for business or pleasure.
Jason Bartella
Managing Director
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A nice hotel, good rooms. clean and well maintained throughout. Staff are very efficient, polite and friendly, well above average. We stayed here after a wedding nearby and would have liked some snacky food when we came back approx 11pm but only tea and biscuits was available. This we were ok with but at breakfast we were very disappointed to...
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Thank you for your review following your recent stay at Best Western Ivy Hill and I am glad you liked the rooms and that the staff looked after you well.
The toaster we have at breakfast is designed for use in hotels and this system is used throughout the world, we chose to implement it as it offers guests more...
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Stayed here for a family event close by. The hotel was clean & rooms ok. We wanted to eat in on our 1st night & were told that the restaurant was only accessible via the bottom of the car park, it was cold & heavy rain, when I refused I was offered to eat in the conservatory instead. The Ribeye...
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Thank you for your review of your recent visit to Best Western Ivy Hill and I'm glad you had a pleasant stay and liked the location of the room you were allocated.
Not everyone chooses to walk to the restaurant within the grounds of the hotel which is why we also offer our lounge menu and it is good to...
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We stayed here for a friend's 40th birthday celebration. The hotel had 2 parties and a wedding reception going on at the same time and you could not tell. There was plenty of space for each celebration and the function room upstairs in a separate building at the bottom of the car park that we had our 'do' in was...
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Thank you for your lovely review and I am pleased to hear that your stay and the celebration all went well.
We look forward to welcoming you back when you are next in the area.
Jason Bartella
Managing Director
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vey nice place to stay also its nice to have a cooked breakfast I arived at 5 pm the bar did not open till 6 pm but the staff served me very good service
Thank you for your review, I'm pleased to hear you enjoyed your visit and we look forward to welcoming you back to Best Western Ivy Hill very soon.
Jason Bartella
Managing Director
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On first arriving at the Ivy Hill Hotel, we were impressed with the area and appearance of the hotel. The reason for our stay was a family wedding. On arrival on the Friday evening, the reception staff were very pleasant and welcoming. We had a buffet meal that evening, which was very good. Unfortunately we did not have a very...
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I do not like to challenge customers as I was taught and still believe that they are always right, however, on this occasion I do feel that I have to.
I was horrified when I read your review last week and requested a full investigation immediately and had all of the relevant paperwork, time stamped dockets and CCTV sent across...
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We had a wonderful celebration for my wife's 50th birthday with a family weekend event we organised at the Best Western Ivy Hill Hotel in Margaretting, at the beginning of January this year.
It was a truely lovely occasion thanks to all the wonderful staff at Best Western the Ivy Hill and we were very impressed with the way we...
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Thank you for your review and I'm very pleased to hear that you all had a fabulous weekend for your wife's birthday.
We look forward to welcome you back next time you are in the area or planning another celebration.
Jason Bartella
Managing Director
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We recently had an unexpected stay at this hotel, as we were stranded on the A12 after experiencing horrendous snow on our way back from London. The staff were very welcoming and friendly and did everything in their power to assist us. The hotel is modern and clean and breakfast was delicious! I would thoroughly recommend this hotel to anybody...
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Thank you for kind review.
I'm glad that our night porter looked after you and although there was no room at the inn I'm happy we could offer you the use of our lounge rather than a stable! Thank you also for the kind comments about our breakfast.
I'm pleased to hear you finished your journey safely and we look...
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