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All 1 Broxted hotels »

Brook Whitehall Hotel

3.0 of 5
Church End, Broxted CM6 2BZ, England
Hotel amenities
Brook Whitehall Hotel
Ranked #1 of 1 hotels in Broxted
3.0 of 5 stars 56 Reviews
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56 reviews from our community

    Trip type
Traveller rating
    9
    18
    3
    9
    17
Date Rating
Saffron Walden, United Kingdom
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 8 May 2012
5
people found this review helpful

they have not yet advertised this, or made it public knowledge, But this venue has shut down! no one is on site AT ALL - didnt even have the courtesy to advise the people who have weddings coming up at this site!! they have taken all the money - for the wedding venue and guest rooms - and left me... More

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Braintree, England, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 May 2012
3
people found this review helpful

We decided to have our wedding at Brook Whitehall. The hotel and venue took our breath away. We had family come from abroad and around the country and stayed at the hotel. On there stay there was no hot water and in some rooms no water at all. No apology and no compensation when we questioned the manager. A champagne... More

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Preston, United Kingdom
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 11 March 2012

May I start by stating that I formed my opinion on only 6 hours of time at the hotel. We arrived late as we needed a sleepover before flying from Stanstead early the following morning. The check-in was satisfactory, there were no issues with regards to getting a late drink before we slept, however the bedrooms are incredibly dated/tired/worn. The... More

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london
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 25 January 2012
1
person found this review helpful

I stayed at The Brook hotel in early January 2012 and was amazed how little staff are employed, but how professional they are despite working under what appear to be very difficult conditions. I especially want to commend Trevor (night staff) for his thoughtful, professional and welcome help to resolve a problem I had . He offered 5 star service... More

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York, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 16 January 2012

Stayed here 1 night with partner and her daughter to break up a trip from N Yorkshire to SE London. Utterly charming building full of interest. It was very quiet due to it being mid january so there only appeared to be 1 member of staff on at a time but they were friendly and helpful. The bar is very... More

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Benfleet, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 January 2012

A party of four wanted to try something different new years eve's so booked up for the party dinner and entertainment. On arrival hotel looked impressive but in need of a little tlc on the outside on being shown to our rooms we were impressed with the size. Some areas in need of refurbishment, others perfect. Food and service excellent,... More

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2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 19 December 2011
1
person found this review helpful

booked into the hotel in between flights for 8 hours. first thing i noticed was the carpets dirty and bits patch together and slightly musky smell of the room. it was a cold night outside so the heating at first was great but as the radiator was so close to the bed it was unbearable and was unable to sleep,the... More

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Kirk Upton, General Manager at Brook Whitehall Hotel, responded to this review
20 December 2011

Thank you for your review of the Brook Whitehall Hotel. I was sorry to hear that you had issues with the heating in your room and general state of the carpets. We are currenlty undergoing a soft refurbishment of the hotel and this should improve the issues you had with the carpets. In regards to the heating in your room,... More

Glasgow, United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 23 November 2011
1
person found this review helpful

I should never return to this hotel. I spent a night with my husband in this hotel and we thought as the room has been offerd is in an hostel. The managment of this hotel I think doen't feel responsible to offer decent guest rooms. I shall never return and please consider this feedback for further bookings.

Was this review helpful? Yes
Kirk Upton, General Manager at Brook Whitehall Hotel, responded to this review
20 December 2011

Thank you for your review of the Brook Whitehall Hotel. We always welcome reviews as it allows us to see what we do well and where we need to improve our services. I was sorry to hear that you didnt enjoy your stay with us and do not wish to return. If you would like to discuss this matter further... More

colchester
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 17 November 2011

As it was our 2nd anniversary together, this was a perfect setting for a romantic dinner for 2, and beyond our expectations. Fantastic place as well as the hotel, which is 500yrs old. .The restaurant was oldy worldy, with origional oak beams. Plus we almost had the restaurant to ourselves, which made it lovely and quiet. Would recommend this to... More

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Kirk Upton, General Manager at Brook Whitehall Hotel, responded to this review
20 December 2011

Thank you for your review of the Brook Whitehall Hotel. We always welcome reviews as it allows us to see what we do well and where we need to improve our services. I have passed on your comments to all of the staff and we look forward to seeing you again soon. kind regards Kirk Upton General Manager More

Southend-on-Sea, United Kingdom
Contributor
13 reviews 13 reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 27 October 2011

I have stayed in a lot of hotels and I would say that this one stands alone in its sheer quirkiness and individual personality. If you want something very different to the blandness of corporate hotel chains then this is the one for you. The staff are superb and cannot help enough; although the style of service is more old... More

Was this review helpful? Yes
Kirk Upton, General Manager at Brook Whitehall Hotel, responded to this review
20 December 2011

Thank you for your review of the Brook Whitehall Hotel. We always welcome reviews as it allows us to see what we do well and where we need to improve our services. I was happy to hear that you enjoyed most of your time with us and had a good nights sleep. Following your comments regarding breakfast I have spoken... More

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Additional Information about Brook Whitehall Hotel

  • Whitehall Hotel Broxted
Address: Church End, Broxted CM6 2BZ, England
Price range (per night):* INR3,970 - 5,536

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Brook Whitehall Hotel
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