We decided to have our wedding at Brook Whitehall. The hotel and venue took our breath away. We had family come from abroad and around the country and stayed at the hotel. On there stay there was no hot water and in some rooms no water at all. No apology and no compensation when we questioned the manager. A champagne... More

May I start by stating that I formed my opinion on only 6 hours of time at the hotel. We arrived late as we needed a sleepover before flying from Stanstead early the following morning. The check-in was satisfactory, there were no issues with regards to getting a late drink before we slept, however the bedrooms are incredibly dated/tired/worn. The... More

I stayed at The Brook hotel in early January 2012 and was amazed how little staff are employed, but how professional they are despite working under what appear to be very difficult conditions. I especially want to commend Trevor (night staff) for his thoughtful, professional and welcome help to resolve a problem I had . He offered 5 star service... More

Stayed here 1 night with partner and her daughter to break up a trip from N Yorkshire to SE London. Utterly charming building full of interest. It was very quiet due to it being mid january so there only appeared to be 1 member of staff on at a time but they were friendly and helpful. The bar is very... More

A party of four wanted to try something different new years eve's so booked up for the party dinner and entertainment. On arrival hotel looked impressive but in need of a little tlc on the outside on being shown to our rooms we were impressed with the size. Some areas in need of refurbishment, others perfect. Food and service excellent,... More

booked into the hotel in between flights for 8 hours. first thing i noticed was the carpets dirty and bits patch together and slightly musky smell of the room. it was a cold night outside so the heating at first was great but as the radiator was so close to the bed it was unbearable and was unable to sleep,the... More

I should never return to this hotel. I spent a night with my husband in this hotel and we thought as the room has been offerd is in an hostel. The managment of this hotel I think doen't feel responsible to offer decent guest rooms. I shall never return and please consider this feedback for further bookings.

As it was our 2nd anniversary together, this was a perfect setting for a romantic dinner for 2, and beyond our expectations. Fantastic place as well as the hotel, which is 500yrs old. .The restaurant was oldy worldy, with origional oak beams. Plus we almost had the restaurant to ourselves, which made it lovely and quiet. Would recommend this to... More

I have stayed in a lot of hotels and I would say that this one stands alone in its sheer quirkiness and individual personality. If you want something very different to the blandness of corporate hotel chains then this is the one for you. The staff are superb and cannot help enough; although the style of service is more old... More