Stayed here last weekend as had a family wedding to attend in town. Managed to get our room early as had to be at wedding by 1230. They were very helpful in doing this (thank you Jessica)
Bar service was very slow but only one person on.
Room was comfortable. Tea coffee provided. Towels, soap, bath soak, shampoo.
Breakfast was...
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Thank you for posting your review following your recent stay. I am delighted you enjoyed your stay with us and that Jessica was able to allocate you a room early on arrival. All your other comments are also much appreciated. We look forward to welcoming you back to the Hotel in the future. Kind regards.
Joost van spengler
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I have stayed here before and stupidly decided to try again in April 2012. Arrived with my "guaranteed and hold for late arrival" reservation at around 10.00pm. I was informed that on that very day there had been a catastrophic "system collapse" and that there was no room for me! A room was available at Holiday Inn in Basildon! Having...
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Dear Guest,
I apologise most sincerely that a computer system error left us in the most unfortunate situation of not having enough rooms available for all arriving guests. As a result we were given no alternative but to make arrangements for some of our guests to stay at our sister Hotel in Basildon. I fully appreciate that this was most...
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We could not fault the help and assistance that we were given from our first contact with the Events Co-ordinator to the time that we left on the Sunday after the Wedding celebrations . The staff helped the event to run exceptionally smoothly for the pre wedding drinks to the serving of our meal to cutting the cake and stting...
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Dear parents of the bride,
I am delighted to read your daughter’s wedding was such a great success. I very much appreciate your positive acknowledgement of our venue and indeed your praise for the service extended by my Team. We were delighted to host the wedding and I would like to thank you for having chosen the Holiday Inn Brentwood...
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When we arrived booking a hotel room for 3 of us girls, going out to the famous Sugar Hut, they said we hadn't made the booking for 3 and suddenly doubled the price, but after my friend got quite angry, they miraculously just changed the price again to the original?!!
The breakfast buffett is extremely overpriced!!! £15 a head and...
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Dear guest
Thank you for selecting to stay at the Holiday Inn Brentwood. Having been able to investigate the issue surrounding your reservation it appears that the discrepancy on your rate was caused by an administrational error. We will always honour the room rate anyone books with us and I am glad this was resolved at an early stage. I...
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Oh my days, what can I say - my husband and I booked to stay here for one night, as we drove down to see family who live in the area and there was not enough room in their house so we voluntered to stay here, when arrived we where greeted by a red carpet with a group of youths...
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Dear Donna
Whilst I am naturally very sorry your arrival experience at the Hotel was not to the Hotels’ usual high standards I must express my disappointment that you only post your review now, some 8 MONTHS LATER! It is impossible to either investigate or comment on your experience at this late stage. Please note that today we certainly have...
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I stayed here with some friends after a night out at the sugat hut. It was fine for what we required however I wouldn't suggest staying here if you want a good nights sleep as its full of youngsters and so quite noisy! It seemed quite expensive too as we didn't even get breakfast included for the price of £90...
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“We have used the conference facilities at the Holiday Inn Brentwood regularly over the last three years, and have always been pleased with the service received by the hotel staff and conference team.
At our last conference however, that was held in April 2012, we noticed a huge change in the overall client experience which was quite overwhelming. From the...
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Dear Mr Garrido
Thank you very much for your very supportive review and your endorsement of the hotel, my team and the facilities following your most recent conference at the Hotel. We will always endeavour to improve on the services and experiences we provide our guests and it is wonderful to read you have been able to identify with this...
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We stayed at this hotel on 14th April 2012 as we were going to a wedding reception locally. Our room was on the 2nd floor over looking the car park. Our 21month daughter was sharing our room and my parent were in the room diagnally opposite us.
When we booked in the sofa bed had been made up instead of...
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Dear Guest
I am extremely sorry to read that your recent at the hotel was one of a great disappointment and discomfort for which I apologies most sincerely. It is most regretted that the unselfish behaviour of some other residents caused disturbances and prevented you, and your family, from being able to enjoy a peaceful night sleep. It is always...
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This hotel was chosen as a base to to attend a 60th wedding anniversary locally. Room very clean and well equipped although no hairdryer.
Initially we were concerned by noise from other guests during late afternoon - corridors are narrow and so we could hear their loud voices and doors banging when exchanging beer cans etc.
However on returning late...
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Dear Guest,
Thank you for choosing to stay at our Hotel whilst attending a 60th wedding anniversary. Providing a comfortable stay for all our guest is one of our core aims and I am delighted to read you had an opportunity to experience just that. Please accept my apologies for the fact there was no hairdryer in your room. By...
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This is an average business hotel. Restaurant OK. Extortionate charges for wifi. Why do some hotels haev free wifi and others charge so much?
Dear guest,
We pride ourselves in providing great hospitality and excellent facilities and I am pleased to read you do support us on this. Following a substantial investment last year, upgrading our wifi service to industry leading technology and capability, we felt that rather then increasing our room rates to absorb this investment we made this a chargeable service. However...
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