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Holiday Inn Brentwood


Hotel class 4.0 of 5
Brook St | M25, Jct 28, Brentwood CM14 5NF, England
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Reviews you can trust

66% Do not recommend
3.0 of 5 stars 30 reviews
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By trip type
All (30)
[ Date ] [ Rating ]
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2 of 5 stars
UK
9 Nov 2009 | Trip type: Couples

I always pull back the sheets the minute I walk into a hotel room to check the mattress.... so glad I did as there was a huge disgusting stain that covered practically half of the bed. Wish I had thought to take a photo. The mattress was so bad it should be thrown away. By chance a floor manager was... more

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2 of 5 stars
Jock in Brum
24 Sep 2009 | Trip type: Business, Solo travel

Check in was a real pleasure, quick efficient with a pleasant receptionist. Saddly it went down hill from there. Having booked with my Maestro card I was informed that I could not use it to charge anything to my room! The full implication of this became apparent later... The room was spacious and clean. Unfortunately, the hospitality tray had no... more

Management response from
Martin Spooner, Operations Manager

Dear Guest Thank you for your feedback concerning your stay. We really do value receiving feed back such as this and acting on it accordingly. I am sorry that on this occasion we did not meet your expectations and I hope that in the future we will be able to prove to you that we can. Many thanks.

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4 of 5 stars
Carlisle
10 Sep 2009 | Trip type: Business

I've stayed at this hotel on a number of occasions and the standard of service is always reasonably good. I would describe it as a business hotel and most people staying there through the week are suited and booted. Reception always seems quick and efficient, breakfast is always good, rooms OK - always deccent and clean, gym and swimming pool... more

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5 of 5 stars
Essex
11 Aug 2009 | Trip type: Business, Solo travel

I stayed at the Holiday Inn Brentwood, and I must said I clearly enjoyed my stay, the staff was excellent , anything it was too much for them. The food was excellent and the choice of buffet for breakfast was ideal. Rooms were clean and tidy, choices of films and games,and a very nice swimming pool. I wil recommend this... more

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3 of 5 stars
England
7 Jul 2009 | Trip type: Business, Solo travel

My room was very nice, spacious, clean and tidy. However, when I woke up in the morning my right ankle wad been bitten by something in 3 places, my leg had been firmly under the tucked in sheets all night which did cause me some concern. Liked the pillow menu, my allocated pillows were not very comfortable and when I... more

Management response from
Martin Spooner, Operations Manager

Dear Guest, Thank you for your feedback regarding the food portions. This has been passed on to our chef for his attention. I am sorry that you felt you needed to order more food once back in your room. We have now corrected this. Thank you.

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3 of 5 stars
Nottingham
31 Mar 2009 | Trip type: Business

Holiday Inns are standard fayre on our business circuit. Brentwood is extremely convenient for the M25 and even more convenient for the A12 as the traffic thundered by about 150 yards from my window. So first comment - quite noisy. At this point I normally make some reference to the hospitality tray and the type of biscuit; but as Holiday... more

Management response from
Martin Spooner, Operations Manager

Dear Guest Thank you for your feed back concerning the bathroom. I have asked our Housekeeping department to ensure this is not repeated. Thank you for bringing this to our attention.

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1 of 5 stars
Doncaster, UK
12 Mar 2009 | Trip type: Family

An extremely disappointed stay at your hotel. We arrived at 1350 after driving from Yorkshire with the ‘usual’ Friday traffic congestion on the motorways. At the Reception, my reservation could not be found. I was then asked whether I was a Priority Club member to which I answered yes, a mistake! I was then told that my room was not... more

Management response from
Martin Spooner, Operations Manager

Dear Guest Thank you for your feed back concerning your stay at the Holiday Inn Brentwood. I am deeply sorry that the service and standards you encounter were regrettably unacceptable. We have taken on board your comments and have acted accordingly. Thank you for taking the time to raise the issues and share your point of view.

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5 of 5 stars
Halifax, UK
9 Feb 2009 | Trip type: Couples

As expected from a large hotel chain! Really clean, well maintained, good facilities ie. pool, gym Bar is expensive, meals are good - portion size, not too bad value. 24 hour bar. Lots of free parking spaces. No problems, staff are generally helpful, although insist on checking the mini bar even if you haven't had the key! The restaurant about... more

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4 of 5 stars
Singapore, Singapore
2 Sep 2008

we stayed as a family of 4 in one room and chose this hotel as it worked out the cheapest, and could accomodate 4 of us (2 kids with us) in one room. The rroom was typical HI but was modern, clean, free tea and coffee, and a damn good breakfast included in the rate. If we had to pay... more

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3 of 5 stars
Edinburgh, Scotland
3 Aug 2008 | Trip type: Business

Holiday inn Brentwood is located on the m25, they advertise themselves as Holiday Inn M25 Junction 28 Brentwood. It's on the outskirts of Brentwood which is a posh little town with loads of nice houses. I stayed at the hotel a number of times over couple of months, so I had the chance to view a number of different rooms.... more

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Holiday Inn Brentwood Also Known As

  • Brentwood Holiday Inn
Address: Brook St | M25, Jct 28, Brentwood CM14 5NF, England
Hotels in Brentwood Holiday Inn Brentwood
3.0/5.0
30