The family had the misfortune to stay in this hotel as there was 'no room at the family inn' this Christmas tide. Husband and wife could expect to have a decent nights sleep in their double bed, however the mattress was so bad they awoke exhausted the following day. The only way to get a nights sleep was for mother... more

This hotel should NOT be allowed to be open. We stayed two nights because we could not get home in the recent snowfall. The first night was just about bearable. The breakfast was poor, with under-done floppy toast & no marmalade. The second night: we were given keys to Room 18. It had not been aired, there was no heating... more

The hotel desperately needs a complete makeover. When I stayed they where making the electrics safe! The room was very outdated, and not well cleaned, although the bedlinen and towels were fine. The carpet was badly stained, and the bathroom was very old and not properly clean. I had no remote for the T.V. and reception could not find me... more

The hotel is a lovely old building and the bar area was very nice. However, the good stuff ends there. When we turned up it took ages to book us into our rooms as the lady on the front desk could not use the system. We were given out keys but not explained anything about which doors they were for,... more

I have stayed here for 1 week. Good staff, good food, nice room. Nicely cooked full english breakfast with juice, cereal, fruits, toast, marmite, jam, marmalade, dried fruits, coffee, tea,. Nice patio to relax good bed to sleep. All for just £70? It's a bargain. Compare to ashdown park hotel i rather pay £70 instead £210, I have just re-booked... more

Stayed here several times before & everything was fine (although not exactly the Ritz). This visit made Faulty Towers look good. Booked online (through Booking.com) in April for two nights ... Reception disgustingly filthy, carpet frayed & black (although it looked as if it was once beige), couldn't find our reservation on the computer...manager (or handyman as he was dressed... more

What a shambles! Admittedly under new management but everything about this hotel is shoddy, particularly the Reception area where the carpet and decor are a disgrace. The staff appear to be unaware of how to talk to customers. For example at breakfast - no-one greeted us or offered to show us to our table or explained what was available. A... more

We stayed here for one night, the hotel is in a good location near to Heaver Castle, Ashdown forest and only about 30 mins from Eastbourne. The rooms were OK, but very dated and could do with a complete refit. Also the rooms were really hot, so should install some aircon units when or if they do the hotel up.... more

On a one night stopover I found this hotel more than value for money. I stayed in a spacious room accessible by an exterior staircase, with a neatly laid out courtyard beneath. It was qute stylish and bore no resemblance to dated motel style accommodation. The staff were helpful and friendly, the food was fine, although I do think the... more