I would like to start by thanking Ms Fontini. I had a couple of issues, before I even went out on holiday, and some while I was there. Which were attended to very quickly, without Ms Fontinis help, the holiday would have been much more unpleasant. Hotel: The bus droped us off at the top of the road at 11:15pm,... More

Can't thank Fotini and the staff enough . We had a really great time(our first visit to Crete) .We had read numerous reviews and can't quite believe what some people have written .All the staff were very friendly from the moment of arrival to leaving. Our guy in the restaurant (Manolis) was superb having to try and teach (at our... More

We stayed at Hersonissos palace for ten wonderful days. Both of us really loved the hotel. Restaurant was great, food was good and plenty of it,The waiting staff so attentive and helpful. Head chef was always around serving area keeping an eye saying bon appetite. Bar staff again wonderful. Reception so willing and helpful, Kate sorted out our transfer problem.... More

Just got back from a 10 night stay at the Hersonissos palace hotel, I had read some bad reviews on here prior to our trip and I can honestly say i really don't know what people expect from their foreign holidays, its never going to be home from home, and im sure people just like to moan! I never expected... More

Just came back from a great break in Crete at Hersonissos Palace. Another great holiday here, all in all it is the best place to stay. Comfortable rooms, great choice of food and brilliant staff. Nothing was too much trouble for them. The only downside for us was some rowdy guests that thought they owned the place! The Island of... More

Hotel mega yet again all down to fotina.... food was okay but not for me again, matrede needs to laise with people in their language to busy on his phone most of the time let's the hotel down. All the staff are so friendly its unreal, if any problems ask to speak to the bus fortini she will resolve the... More

We stayed for a week 21-28 April 2013. The Hotel had just opened for the season. Still painting here & there. Rooms cleaned everyday & fresh towels.The bath had rust round the plug hole,not what I expect from 5 Star hotels. It was clean everywhere, but furnishings not 5 Star. Would expect to be plush & luxurious. Food same everyday.... More

Arrived after midnight to be taken to our room which was not in the main hotel it was an annexe by a security guard who got lost. A very good start not !! You would have thought that would start the alarm bells ringing. This Hotel does not justify the rating of 5*. Woken every single night by four young... More

This hotel is lovely. The food is great, lots of choice and very tasty. The staff are friendly and helpful, from the receptionist to the maids everyone had a smile and a greeting every day. The restaurant waiters especially did their best to make our stay special. Godd selection of drinks and NO ONE was watching us to see if... More