My husband, myself and our dogs spent the night at this hotel this weekend and it was an excellent experience! Our check-in experience wasn't the greatest as the lady helping us at the front desk was rather rude. She also did not know what the platinum guest amenities were however Marilyn (The night manager) stepped in and was a pleasure... More

The rooms and views were great and a surprise. I really appreciated the ability to get points for going "green" and not having service. What I found unacceptable is that on our two night stay, turning away all service to be green - they somehow tried to charge me for the expensive in room water. No one came in the... More

We booked this property because of its location and it is fantastic. However, that is what you are paying for, not the service or the rooms. Sometimes Sheraton has some great discounted offers but we've not been able to get them at this property. The service is lackluster and it seemed to me that they catered to corporate clients. The... More

Always peace of mind with a stay here due to the level of service. Had a rough patch last year when an issue arose and then mgt promised to compensate (after reading my reviews, requesting me to update them, which I did) then never followed through. This year when booking on the national line, i brought up the issue at... More

This hotel suite was unexpectedly nice. A real surprise. Clean, upscale, super comfortable. My office booked the room for me and I thoroughly encourage anyone to stay there. The breakfast view of the river was a spectacular way to start the day off and the server was extremely pleasant. Nothing unpleasant to report about this hotel.

We have stayed at this hotel several times. It is a nice place for a quiet and relaxing get away. With balconies overlooking the water the sound is very soothing! It may be a little tricky to get there, but the experience is worth the drive.

After 12 hours of grueling driving, this hotel was a welcome end to the day. Friendly, helpful staff. Best bed ever! This hotel is also pet friendly with no additional charges. I would recommend this hotel to anyone.

A business partner had recommended this hotel over aother one I had initially booked. I was not disappointed. The internet worked hassle-free while I was at this hotel. I booked clud suite, so I had access to the club lounge which serves drinks (cold and hot) and some snacks and fruit 24/7. The restaurant and bar is very nice. We... More

I don't think anybody views Cuyahoga Falls as a destination resort - at least i don't - but if you find yourself in the area for business, i found this Sheraton to be up to the task. Comfortable rooms and layout; and helpful staff. The downstairs bar/restaurant served food late, and the blueberry oatmeal at breakfast is fantastic.