Location is great. Conference help was very good this year. Bar staff on Saturday night had poor attitudes and didn't make us feel welcome nor make us want to stay. We had a party of 10 and had to order drinks at bar, no table service and were made to feel like we bothered them. No second round and we... More

First room on arrival - tub did not drain in the morning when showering. Maintenance came to fix - unable to repair, so we were sent to a room at the end of the hall on 7th floor. Smaller room, blocked view - not good. HAD TO MOVE OURSELVES - NO HELP EVEN OFFERED. If there is a room problem... More

I am very impressed with this hotel, the service and the compassion shown to me during my visit was wonderful. I had an unexpected medical emergency and they took great care of me. I am forever grateful to them.

Our corner suite was fantastic (make sure you ask for one). The bed and bedding were luxurious. The air system is unusually quiet and effective. Even though we didn't use them, we looked at the indoor pool and sauna which were gorgeous. The staff was helpful. Lots of informal eating spots nearby. Free trolley service along Euclid Avenue plus the... More

I stayed in this hotel on a business trip. The location is great, downtown Cleveland. I found the service very good -- the front desk was very helpful. The room was somewhat ordinary -- I would have expected a bit better room given the price. But overall a very good experience. Also there was a buzzing sound in the bathroom... More