Hotel personnel were very couteous, friendly and helpful. Rooms were clean and it was very quiet on Sunday night, however, on Monday night we could hear very loud music playing (not sure from where). Hotel was within walking distance to the Rock N Roll Hall of Fame but was told not to venture too far at night. We chose to... more

I stayed here for a weekend for a friend's wedding. The hotel was surprisingly large and I enjoyed the architecture and old-style design. Overall, I liked the hotel. The room was nice, although a bit musty. There was a lot of security. The front desk service was friendly. I did not think it was worth paying extra for an "arcade... more

When you book make sure you ask if there is going to be a wedding reception in the Arcade on a Saturday night. There was a reception during our stay, it ended at 11 pm but the clean-up was a little noisy. Friendly staff and clean. We mentioned the noise at checkout and recieved coupons for free breakfast at the... more

My boyfriend and I recently stayed at the Hyatt Regency Hotel Cleveland at the Arcade for a spur of the moment weekend get away. The hotel was very clean and well appointed and the location was fantastic. We were able to walk to many of Cleveland's attractions. The architecture of the hotel was beautiful....in a renovated old building. We spent... more

I stayed here the night before and the night of my wedding, and was really blown away by the service. We had a small room block for family, and the hotel staff was more than accomodating for everyone. They even surprised us with rose petals, chocolate covered strawberries, and champagne on our wedding night-and did the same for our parents'... more

I tend to book 4 star when traveling for business as I don't need any inconveniences, but I found this hotel inconsistent in the level of services it provided. For example, the housekeeping was excellent, but the valet was always late, no matter how in advance you called. The room service food was good, but again, the service was always... more

We recently stay at the Hyatt Arcade Hotel two different nights. We were impressed with the beauitful arcade ceiling and style of the hotel. The staff was very friendly and helpful. Our room was very nice and clean. We had a light bulb out and the staff immediately changed it. We had a king bed that was very comfortable. We... more

This was a terrible experience. An event in the atrium was very loud and continued until after midnight. When I called and complained I discovered they were going to do it again the next night. I immediately cancelled the balance of my reservation. DO NOT STAY HERE! more

This hotel is a beautiful restored arcade. It is a great location right downtown in Cleveland. There are restaurants right across the street and it is withing walking distance from Progressive Field. The staff however was not very helpful. When we checked in we used a self check in station We where assigned to two double beds. When we approached... more