Eight of us stayed for one evening in December 2011 for a weekend out of town. We booked a room with the Rock and Roll Hall of Fame package. Great price for the room, valet parking, breakfast and two tickets to the Hall. The room was nice - typical Marriott. We had a nice view of the Brown's stadium. The... More

Very beautiful hotel. Parking a bit pricey compared to parking at sites that might not be downtown. Ate at David's for breakfast and it was very good. No free breakfast. Great location in relationship to stadium and Rock-n-Roll hall of fame. We stayed with a kid's hockey team and instead of making you feel alienated and creating a situation with... More

The Marriott Cleveland Downtown at Key Center really typifies what one would expect in a high-rise urban hotel in the Marriott chain; beautiful rooms, terrific customer service and some nice views. The hotel itself is splendidly decorated and is connected to the tallest building in the state of Ohio. While not one of the top hotels in the Marriott chain,... More

Our family of four just returned from a long weekend at this property. The room was not properly cleaned, in fact housekeeping didn't come at all on our first day there. The female attendant in the gift shop (no name tag) was very unprofessional and unfriendly. The entire hotel, in particular, the lobby area, had a sweet unpleasant smell during... More

What a nice hotel, great location, and wonderful staff. Breakfast was amazing, room was clean. Plenty to do near by, and the browns stadium was super close! More

We went to Cleveland for two nights during the holidays to do a little sightseeing and wanted to stay downtown near the Rock and Roll Hall of Fame of Museum, so selected the downtown Marriott. A little pricey, but great location and wonderful staff. Everyone from the bellman to restaurant staff were very accomodating and helpful. They provided some good... More

The service at this hotel should be used as a standard by which all others are judged. No exaggeration: from the woman who took my reservation over the phone, to the front desk, conceirge, room service, etc.--everyone was very friendly, helpful and knowledgeable. The lobby is beautiful. Everything was very clean. In fact this hotel has a look and feel... More

I am a gold elite Marriott member and was placed in a smallish room overlooking a massive construction site (huge new convention center). Construction began at 8:00 AM on Sunday! Neither hotel nor front desk provided any warning about this. Be warned, and consider another hotel. More

Stayed for 1 night "romance Package" celebrating our anniversary. Had a corner king room which was cozy, immaculately clean and tastefully appointed. Our room on 17th floor looked over the lake and the construction site of the medical mart complex. Hotel was beautiful throughout and every employee from the valet, front desk, bartender, and room service were extremely polite and... More