We stayed at the extended stay in Brooklyn Ohio and we found the rooms to be clean and well kept. The big plus of this extended stay is the staff. They were very friendly and professional. They always said hello and were eager to help. There is one thing management needs to work on...water pressure. It is bad. That will...
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I recently decided to stay at this hotel based on price and location. I have never stayed at an Extended Stay America before, and won't likely again.
The location is very nice, located right off of 480 which gives you access to most of the major routes in the Cleveland area. You can be downtown in about 15 minutes. You...
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"I recently received a copy of your review of the Extended Stay America Cleveland - Brooklyn. Our company prides itself on excellent guest service, so it was gratifying to read your feedback about our staff. I would like to give you my most heartfelt apology regarding the part of your stay that was not satisfactory.
It is my pleasure to...
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Made last minute phone reservations for two-night stay. Staff was very friendly and courteous over the phone and in person. Room was very clean and the kitchenette was sufficient for our needs with nice size refrigerator and freezer, two-range electric stovetop, miniature size coffeemaker, and microwave. Kitchenette came with basic / simple utensils but handle on one of the pots...
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"Thank you so very much for your glowing review of Extended Stay America Cleveland - Brooklyn. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family,...
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My family stayed here on July 4th due to a death in the family. We were able to get a room for $50 on Priceline, so the rate was great. The room was ok. A bed, a chair, a small kitchenette, and a bathroom.
We ran into a few problems. My wife forgot her toothbrush, and though the front desk...
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I recently received a copy of your review of the Extended Stay America Cleveland - Brooklyn. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies.
We specialize in providing clean, comfortable rooms at an affordable price. That means...
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Be aware that this hotel is bare bones. It isn't for those looking for luxury or convienience or service.
The benefit of this hotel is the availability of a kitchenette and onsite washer and dryer. There really isn't any price benefit over area hotels for short stays. Longer stays are more reasonable.
Be aware that staffing is always minimal and...
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Unbelievably bad...No shuttle from the airport, even though it claims to be an airport hotel. Rooms have lots of stuff you don't need, like frying pans and empty refrigerators, but don't have the basics. NO SHAMPOO! NO HAIRDRYER! I thought it was a mistake, and call the front desk at 6:45 a.m. to get shampoo. Their answering service picked up...
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Love the rooms, love the prices, but the company won't honor email campaigns for discount rooms when they can't be booked online because of their broken web pages. The hotel is unresponsive to this road warrior.
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I believe this is a newer hotel. Very well kept. Restaurants close by.
Stayed here to go to the Rock N Roll Hall of Fame. Kitchen has microwave, fridge, coffee maker, two burner stove. Nice size bathroom.
Good for longer stay. Just stock the fridge and you won't have to go anywhere.
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