Thank you for taking the time to give us a review. I apologize for the renovations going on during the time of your stay. We tried very hard to have this process not disturb our guests. I hope it was not a big inconvenience. I hope you have a chance to come back to see our renovated hotel in the... More

Dear Andrew S F, Thank you for taking the time to give us a great review. I am happy to hear that we were able to reinstate your Honors account for you. I will definitely let me staff know what a great job they are doing. Hopefully you get a chance to come back to our hotel so you can... More

Dear Kerry B, Thank you for taking the time out of your busy day to give us a great review about our hotel. I am glad to hear that our Sales department was accommodating for you and that your group was taken care of. We try to make the check in process as easy as possible. Feedback such as yours... More

Dear Scott6428, I can’t tell you how nice it was to see your glowing review about our hotel. The staff will certainly appreciate your comments about their friendly demeanor. We hope you have a chance to come back to see our newly renovated rooms, we are in the process of finishing the decor and getting new furniture in all guest... More

Thanks for the great review. I am glad that our location fit your needs and that we had great restaurant options for you to choose from. We are happy that you enjoyed our healthy options in breakfast also. Our breakfast staff works very hard to make sure no detail is overlooked. Please come back and visit us again sometime, we’d... More

Dear JPMaine76, I can’t tell you how nice it was to see your glowing review about our hotel. The staff will certainly appreciate your comments about their friendly demeanor and I know they truly enjoy chatting with the guests and meeting new people. Feedback such as yours is what makes our job rewarding, and we do hope you’ll come back... More

Dear Mr.Stillberger Thank you very much for your taking time to write a review about our hotel. I understand that you had some issues that inconvenienced you and I truly apologize for this. I am so sorry if you found your door open when you arrived. Our main concern is for all our guests’ safety and I appreciate you bringing... More

Hello, I can’t tell you how nice it was to see your glowing review about our hotel. We are glad that you enjoyed our fresh cookies at check-in and that our rooms were accommodating for you. Feedback such as yours is what makes our job rewarding, and we do hope you’ll come back again when your travels bring you to... More

Dear Mike B, We appreciate you taking the time to review our hotel. We are glad that our location worked for your travels and that the drive to Case Western was a good one. I’ll let the staff know that you noticed their efforts. I’m sure they’ll be excited to hear the feedback. They work very hard to make sure... More